Reviews (4,641)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effectiveness in building mailing lists and offering customizable pop-up deals that enhance customer engagement and conversion rates. It is praised for its seamless Shopify integration, user-friendly design, and valuable features like smart triggers and precise targeting, even in the free plan. The app is noted for its quick setup, intuitive operation, and robust email capturing performance. Customer support is particularly commended for being responsive and helpful, with staff members like Jamie, Sam, and Arianne receiving specific praise for their exceptional service. This app is considered a valuable tool for improving marketing efforts and customer interactions.
Refine
-
By rating
As a new customer, Jel provided the most fantastic support. She made me feel like the most important person she had helped all day. As a small independent retailer, there is only one person managing everything - so to get personalised help is a godsend! And the pop up will hopefully help us build our database!
We are thrilled that we've provided you with fantastic support and personalized assistance. It's always rewarding for us to hear that we have been able to make a positive impact on our customers, especially small independent retailers like yours. We are glad that our app will help you build your database, and we hope our services will continue to meet your needs. Thank you for choosing us, and please let us know if you need any further assistance.
Best wishes, Kevin
Paul was amazing and gave me great customer service while helping me out with my website! Hope to get more of this company's products in the future! 10/10
Thanks so much for the awesome review! 😄 We're thrilled you loved our customer service and we were able to help with your store. We're eager to provide more great products and features in the future! 👍 Cheers!
- Lea & Rivo Team
He usado muchas aplicaciones para POP UPS, no hablo inglés y la mayoría está en dicho idioma y son complicadas de configurar. Esta aplicación es realmente intuitiva y lo mejor es el apoyo que te dan. me ha pasado muchas veces que por el idioma no entiendo y LANCE me atendió en español y de manera muy amable solucionó mis dudas y optimizó la aplicación para mi =). Después de un día luchando por poner un POP UPS en mi tienda lo logré gracias a esta aplicación. muy agradecida y feliz de haberlos encontrado.
¡Eres fabuloso! ✨ Muchas gracias por sus elogios y amables palabras. Estamos muy agradecidos con los clientes como usted y apreciamos mucho el uso de nuestra aplicación. Si necesita más ayuda en el camino, no dude en hacérnoslo saber. Aquí en Rivo, mantener contentos a nuestros clientes es nuestra prioridad número uno. Saludos, Kevin
Really cool app and support is great, super helpful and responsive. The app is very straight forward and works with little-to-no customization. I'm happy with my choice to install Rivo's pop-up app. A bit of feedback to improve the product would be adding the ability to have codes emailed to customers that sign up and to allow management of multiple pop-ups.
These are excellent suggestions, SUMO! Your review is essential in helping us improve the app, and I have sent your feedback to our product team. If there's anything else, you want to add, just let us know anytime. 🙌 Cheers, Kevin
Betty was really helpful with the pop up set up great service and quick to fix problems
thank you very much
Your kind words and positive feedback mean the world to us, thank you so much! 🌟 Much appreciated, Kevin
I found the Rivo EMAIL POP UPS app very easy to use. My pop-up was ready in no time and Jaci offered great support.
We are so glad you had a 5-star experience in using our app! Thanks so much for the positive feedback and 5-star review! 🎉 Cheers, Kevin
I just pressed one button because I wanted to use the custom css function
They gave me a quick reply, kind guidance, and suggested improvements to my shop at the same time.
Thank you so much Paul for taking care of me!
Glad you had a great experience with our support team! We're thrilled to hear that our team provided quick and valuable suggestions for your store. 🎉 Thank you for sharing your feedback!
- Lea & Rivo Team
Great app! Jel was an amazing help, communication was easy! She even gave me tips on how to improve the site.
We greatly appreciate the 5-Star review! These reviews make our day here. 🙂 Thanks, Kevin
Vicky was an amazing help and i love this app already. Vicky helped me upgrade my store and without her, i wouldn't have learned what i learned today
So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! All the best, Kevin
Fantastic help, Arrianne solved my problem and gave me ideas. Great customer service assistance - it made me want to use more Rivo products.
We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Our team here at Rivo will be delighted to assist you. All the best, Kevin