Reviews (4,656)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for effectively building mailing lists and capturing customer emails, often through offers like a 10% discount. It's praised for easy installation, robust customization options, and seamless Shopify integration. The app also features detailed analytics and supports custom CSS. Merchants appreciate the quick performance and responsive customer support, which efficiently resolves issues and offers valuable business insights.

September 19, 2022

So far it has been extremely easy to use and I got excellent customer support from Therese. She was very quick to answer my question.

Vegan Asian Kitchen
United States
About 1 hour using the app
TYDAL replied September 23, 2022

Hi, Vegan Asian Kitchen team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best regards, Kevin

October 20, 2022

Everything works perfectly. This app is very useful. Loved the customer service, super fast and kind!

SB Couture
Italy
About 1 hour using the app
TYDAL replied October 20, 2022

We're so excited that you love our customer service! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

November 21, 2022

First time using the app. Seemed user friendly. Reached out to customer service to ask some questions and they were very helpful and quick.

Fifth and Frankie
Canada
About 1 hour using the app
TYDAL replied November 22, 2022

Thank you so much for using our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Cheers, Kevin

April 29, 2022

Betty was so amazing, she took her time to answer all my question and sent me great information wow.

smuniqueshirts
United States
About 1 hour using the app
TYDAL replied April 29, 2022

We're so glad that you are happy with our service. Thank you so much for the positive review! All the best, Kevin

December 16, 2022

Pete was awesome! He was very kind and helpful. He spent his time showing me the Rivo product, and that matters. I loved the app! It was very easy for me.

The Quirk Label
United States
About 1 hour using the app
TYDAL replied December 19, 2022

Your kind words are very much appreciated! 🤩 Thank you so much for the positive feedback and 5-star review! All the best, Kevin

February 5, 2023

I am so happy with my experience so far. Arianne was super supportive and helpful, + patient and kind. Thank you so much!!

foonie
Canada
About 1 hour using the app
TYDAL replied February 5, 2023

We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! Best wishes, Kevin

October 7, 2023

So friendly and helpful! My issue was resolved quickly

Pretty Peninsular
United States
About 1 hour using the app
TYDAL replied October 9, 2023

Thanks for your kind words! We're glad we could assist you promptly. We're always here to help!
- Lea & Rivo Team

November 29, 2022

Fast and very convenient. Looks great in store and the app has great support! Jel (from the chat support) was very kind and answered my questions fast and helped me. Thank you again! :)

KOMPOTSHOP 🍇
Bulgaria
About 1 hour using the app
TYDAL replied November 29, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

June 5, 2023

Paul was super helpful in getting my request fulfilled quickly. He even helped provide some tips in order to improve my store! Definitely recommend using this app.

Lucy Lovely
United States
About 1 hour using the app
TYDAL replied June 5, 2023

Thank you for your feedback! Our team always aims to provide not just solutions, but also helpful advice to improve user experience. Don't hesitate to reach out if you need any assistance in the future. - Lea, Rivo Support Manager

February 5, 2022

Very nice support and very nice service. Its very user friendly to use and i can recommend this app to everyone.

Orkan Çe
Germany
About 1 hour using the app
TYDAL replied February 7, 2022

Thanks so much for the 5-stars and for recommending us to the community! 🎉 All the best, Kevin