Reviews (4,655)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for effectively building mailing lists and capturing customer emails, often through offers like a 10% discount. It's praised for easy installation, robust customization options, and seamless Shopify integration. The app also features detailed analytics and supports custom CSS. Merchants appreciate the quick performance and responsive customer support, which efficiently resolves issues and offers valuable business insights.
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This app is super user friendly and was able to create an email pop up very quickly. Also I received chat help within minutes of adding the app!
Your kind words are very much appreciated! 🤩 Thank you so much for the positive feedback and 5-star review! All the best, Kevin
Paul was so nice and super helpful in getting my widget set up! He was also very quick which is always much appreciated :)
Thank you so much for the amazing 5-star review! Means the world to us and we are here for you anytime. 😊 Cheers, Kevin
So far so good. I was able to customize the colors and text very easily. Five stars for customer service : )
We truly appreciate the 5-Star review! These reviews make our day here. 🙂 Thanks, Kevin
Paul was very friendly and super helpful and gave us lots of good suggestions! We look forward to using this app
Thank you so much for the kind words! Happy to hear that Paul was able to provide you with some useful tips. We're excited for you to continue using our app. We're always here to help! - Lea, Rivo Support Manager
Betty was great and helped with everything I needed. She was prompt and kind. The app itself is quite easy to use and intuitive. :)
Glad you are happy with our app and customer service! Thank you so much for the positive feedback and review! 🌟Best wishes, Kevin
Love this app and the support received (Pete is great!). The amount of features you get for free is amazing. Highly recommended!
You are so wonderful! 🎉Thank you so much for the positive review and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! Best wishes, Kevin
Super easy and friendly customer service! Wouldn't want to switch to anything else. Shout out to Pete for being amazing throughout the whole experience.
Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin
Easy to use, would benefit from more customisable options. The customer service is great and very helpful.
You are so awesome! Thank you so much for the 5-Stars! 🌟 Best regards, Kevin
First and foremost, Arianne (customer support) was amazing and extremely helpful.
I am updating my initial positive review. I had said this app was great value and everything, but, after spending 3 hours customizing it with CSS and setting everything up I learned that this pop up WILL NOT work with Shopify email marketing. So if you want your customers to be sent a welcome series email or a discount via email, you'll need to find another app.
This is pretty stupid considering 99.9% of people that are going to want to use this app, are also going to want their emails to be sent to the new subscriber. Really dumb. What's the point of even collecting the email if they aren't going to get the most important emails which introduce the brand and create a first time customer.
They will reply to this review saying there are ways to make these emails send, but if you look into this work around of theirs it will only send the emails to customers that have never interacted with your store before. So if you have customers that made purchases before but never subscribed, if they enter their email address they will not get the emails. And, any other combination of interactions that would 'create a customer' within Shopify, none of these customers will be sent the emails.
Rivo. This makes no sense. This is as bad as when your loyalty program didn't have a dedicated page. But you fixed that. Let me know when you fix this and I'll be back.
Hey there,
James here from Rivo. Just caught up on your conversation with Arianne from Support.
We don't have email sending built in natively, but there's a way to do it with Shopify Flow, as outlined here, but it does require a workaround: https://feedback.rivo.io/marketing/p/integration-with-shopify-email-automations
Let's solve this together. Can you schedule some time with me next week and we'll set this up personally for you?
https://calendly.com/james-rivo/30
Cheers,
James
Paul was extremely helpful when I chatted with him after first downloading the app! He even made suggestions for me for my site that I was totally unaware of. Above and beyond customer service-- he answered all of my questions with knowledge, expertise and even links to supporting articles.
Thanks a bunch for the awesome review! We're thrilled to hear you had such a great experience with our app and support team.😊 We're always here to help you out and provide those extra tips. Let us know if you need anything else! 🙌 - Lea, Rivo Support Manager