Reviews (4,642)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effectiveness in building mailing lists and offering customizable pop-up deals that enhance customer engagement and conversion rates. It is praised for its seamless Shopify integration, user-friendly design, and valuable features like smart triggers and precise targeting, even in the free plan. The app is noted for its quick setup, intuitive operation, and robust email capturing performance. Customer support is particularly commended for being responsive and helpful, with staff members like Jamie, Sam, and Arianne receiving specific praise for their exceptional service. This app is considered a valuable tool for improving marketing efforts and customer interactions.

July 28, 2022

Customer Service From Vicky Was Absolutely Amazing!!! I Highly Recommend Using This App For Your Store And I'm forever Grateful! Thanks, A Million!

Deven Darnel
United States
17 minutes using the app
TYDAL replied July 29, 2022

Your kind words mean the world to us! Thank you so much for the positive feedback and for recommending us to the community! 🤩 If there's anything else we can help you with, just let us know. Much appreciated, Kevin

June 11, 2022

Quick feedback and guidance on new tips. Assistance was reliable and very knowledgable. I'm excited to implement what I learned from our quick conversation on my new website. Thank you, Marvin!

It's Knit
United States
17 minutes using the app
TYDAL replied June 13, 2022

We truly appreciate the 5-Star review! These reviews make our day here. 😊Thanks, Kevin

November 27, 2022

I'm just starting to use the app, but so far it has been very easy to set up, and the support staff (Lance) was very helpful. Looking forward to seeing how this helps out my shop!

Hartwood Design
United States
17 minutes using the app
TYDAL replied November 27, 2022

Wonderful! Thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! If you ever need help along the way, feel free to let us know. Our team here at Rivo will be delighted to help you. 🎉 All the best, Kevin

December 10, 2022

Excellent help and very kind! Lance done everything I asked and even helped me by adding in extra features without asking all for FREE!

tioteclothing
United Kingdom
17 minutes using the app
TYDAL replied December 12, 2022

Wonderful! Thank you so much for your kind words and 5-Star review! 🎉We are here for you anytime you need us! Best wishes, Kevin

February 24, 2022

Pete was great in assisting me! Helped me with everything and had a great chat with him. Helped me with a lot of the features on the app too.

KxKMerch
United States
17 minutes using the app
TYDAL replied February 24, 2022

So glad to hear you had a 5-star experience! Thanks so much for the positive review and feedback! 🤩 If there's anything else we can do, please feel free to reach out at any time. Best regards, Kevin

April 22, 2022

Betty was quick & very helpful. :D
She unlocked the feature as well and helped me to learn about the tool as well.

imstonegifts
United States
17 minutes using the app
TYDAL replied April 22, 2022

So happy to hear that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

May 25, 2022

J'ai utilise cet application pour enlever l'image de marque et j'ai eu une réponse super rapide très polie et tous a été fait rapidement.

Mon Mixeur
Switzerland
17 minutes using the app
TYDAL replied May 25, 2022

Merci pour l'avis 5 étoiles ! 🌟 Nous apprécions vraiment que vous utilisiez l'application. Bravo, Kévin

November 9, 2022

Paul was so helpful and amazing. Great personality and knew how to help me.
I'm really looking forward to more from your company because Paul has represented good ethics and quality for customer support.

PBMADE
United States
17 minutes using the app
TYDAL replied November 9, 2022

Thank you so much for using our app! 🤩 We're so glad that you are happy with our customer support and super excited to be part of your business growth and success! If you need anything at all, just let us know. Best regards, Kevin

August 16, 2022

I used this app to get started with adding a popup. My customer service rep, Pete, handled everything in a timely manner and was also very friendly which is sometimes hard to come by. Some of the best customer service I've had!

Ewer.Studio
United States
16 minutes using the app
TYDAL replied August 17, 2022

We are so glad you had a 5-star experience using our app! Thanks so much for the positive feedback and 5-star review! 🎉 Much appreciated, Kevin

September 15, 2022

Such a fantastic service from Jel. so fast and helpful. Not easy to find service like this online. Couldn't recommend enough

MUJU
United Kingdom
16 minutes using the app
TYDAL replied September 15, 2022

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin