Reviews (4,646)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

July 14, 2023

I got this app today and loved the ease of use and navigation. Very beginner-friendly to set up. I would recommend this app because of the excellent customer service delivered by Abbie. This assures me that my problem would be resolved quickly whenever I face any challenge with RIVO Apps. The prompt response to my inquiry was amazing. My concerns were resolved in the call. Other solutions that could help my website were suggested. The tone and the mood of the conversation were very friendly and supportive. It felt like walking to a physical office and being helped by an expert. Kudos to Abbie for the extraordinary customer experience. You are the best. Thanks.

reallyposhgifts
Canada
About 1 year using the app
TYDAL replied July 20, 2023

Thank you so much for your feedback! So glad to know that you loved our app. 🙌 We appreciate your recommendation and are always here to help you with any challenges.
- Lea & Rivo Team

Edited February 5, 2023

This app is great there’s a lot of customizations for free and the customer service is great. I think is a great app. Paul was really supportive and guide me through the process really awesome.

C’est L’amour
United States
About 1 year using the app
TYDAL replied February 5, 2023

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! All the best, Kevin

October 24, 2022

very simple and easy to use and looks great too, Customer service is also very good. Therese was my assistant and she helped me with everything right away. Highly recommended for growing your customer email list.

BlingRoad
United Kingdom
About 1 year using the app
TYDAL replied October 24, 2022

What a wonderful review! ✨ Thank you so much for the positive feedback and for recommending us to the Shopify community! 🚀 Cheers, Kevin

April 11, 2022

Pete was very helpful and solved my problem very well. thank you very much. This is a nice and free application.

DESTEK
United Kingdom
About 1 year using the app
TYDAL replied April 11, 2022

Thank you for the wonderful review! We are here for you anytime. 😊 Cheers, Kevin

January 31, 2022

Was so helpful and kind. Excellent customer service!!! :) Lea, was knowledgeable and gave me suggestions to improve my business. Thank You Leah!

avigbor
United States
About 1 year using the app
TYDAL replied January 31, 2022

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are satisfied with our customer service! We're always striving to top your expectations and love the feedback! Thanks, Kevin

April 12, 2022

Trish was very helpful with removing the saying at the bottom of my popup, snd also help with some marketing ideas for my business.

laniposhco
United States
About 1 year using the app
TYDAL replied April 13, 2022

Your review means the world to us! We are always happy to help in any way we can and we are available anytime. Thanks so much for 5-stars! 🌟 Cheers, Kevin

Edited March 21, 2022

Great service, Betty was really helpful and the pop up looks great! Also very easy to work with and edit!

A.G Furniture UK
United Kingdom
About 1 year using the app
TYDAL replied March 25, 2022

Thanks so much for the thoughtful 5-Star review! 🤩 Cheers, Katherine

Edited June 26, 2022

This app is great and the customer service is amazing! I was impressed with how easy it was to get help and quick answers. Vicky went above and beyond to help me. Would recommend!

SagMoon Paper Co.
United States
About 1 year using the app
TYDAL replied June 27, 2022

Wonderful, thanks so much for the 5-star review and for recommending us! 🤩 Much appreciated, Kevin

October 2, 2022

I just started using this app and so far so good, it's really easy to use. Lance was really helpful! not only he helped me removed the Rivo branding, he also gave me a guide on how to customize my pop up.

Enchanting Wear
United States
About 1 year using the app
TYDAL replied October 3, 2022

Thanks so much for choosing our app and for the positive 5-star review! 🙌 If you ever have further questions or if we can help along the way, feel free to reach out to us anytime! Best regards, Kevin

December 18, 2022

I would Like to thank Therese for her help. She is awesome! I could not had
done it without her. Thank you so much.

Siccreationz Dope Designz
United States
About 1 year using the app
TYDAL replied December 19, 2022

Your feedback means the world to us! Thank you so much for the awesome review and we are here for you anytime! 🙌 Cheers, Kevin