Reviews (2,344)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup, user-friendly interface, and effective customer support, with team members like Jel, Arianne, and Paul receiving specific praise. It offers comprehensive features for creating customized loyalty and referral programs, which help boost customer engagement and increase sales. The app integrates seamlessly with Shopify and includes a free plan, making it accessible for small businesses or newcomers. It is valued for enhancing customer loyalty and engagement in Shopify stores.

August 22, 2022

Abbie was really helpful fixing some issues when I started with this app. I love it so far. I recommend it for every Shopify store admin. Thank you

MeweBoutique
United States
10 months using the app
Rivo replied August 23, 2022

So pleased that we were able to help you with your concern. Thank you so much for your kind words and for recommending us to the Shopify community. 🙌 Much appreciated, Kevin

December 16, 2021

La aplicación bastante útil para mantener a los clientes interesados, me agrada mucho su programa de puntos, he tenido varios que los usan bastante seguido.

Bag City Mexico
Mexico
10 months using the app
Rivo replied December 16, 2021

Muchas gracias por el comentario! Nuestro objetivo es superar sus expectativas y nos encantaría escuchar sus comentarios sobre cómo podríamos haber hecho de su experiencia una revisión de 5 estrellas. Envíenos un mensaje en cualquier momento. Saludos cordiales, Kevin

January 14, 2022

I really love this app I use it for my loyalty program and customer sign up. No issues and Harleen is the best. Thank you the customer service is superb.

Skinssence Grenada
Grenada
10 months using the app
Rivo replied January 14, 2022

Glad you are loving our app and customer service! 😊 Thank you so much for the 5-Star review. Cheers, Kevin

December 19, 2021

Love the app and Pete at support was extremely prompt, responsive and helpful. I'm happy I decided on using this app. Would definitely recommend.

MODRN STUDIO
United States
10 months using the app
Rivo replied December 20, 2021

We are so delighted that you love our app and customer support! Thank you so much for the 5-star review and for recommending us to the Shopify community! 🎉All the best, Kevin

February 12, 2022

Love the app, it counts as a great differentiator vs the competition. On the other side, as long as you're at the beginning with your business, results aren't quite obvious and you have to educate your clients & create a behaviour to use the rewards system.

SKINSPLASH
Romania
10 months using the app
Rivo replied February 14, 2022

Thank you so much for the wonderful review and thoughtful feedback, SKINSPLASH! 🤩 We love helping businesses and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. Much appreciated, Kevin

February 22, 2023

Abbie's customer service was great, her suggestions on my website were very helpful and contructive and, she was very supportive of my business!

Sweet Miracles
United Kingdom
10 months using the app
Rivo replied February 22, 2023

We appreciate your business and are thrilled to see you using our app. Our team is here to help you every step of the way. If you have any further questions or concerns, please feel free to contact us.
Best regards, Kevin

July 12, 2022

Just signed up for this app and Lance over at Rivo was such a great help with us getting started. We appreciate the great customer service. It gets us more excited to dive into using this Rivo loyatly.

High Vibe Lash Line
Canada
10 months using the app
Rivo replied July 12, 2022

Wonderful! 🎉Thank you so much for choosing our app and we are always here, anytime you need us. Your positive review is very much appreciated! 🍻 Cheers, Kevin

January 5, 2023

Just installed the app this evening and it's very easy to set up. I did have a couple of questions and Arianne was extremely helpful and very easy to interact with.
Looking forward to moving forward with the loyalty scheme!

Thanks Arianne!

Bedding Heaven®
United Kingdom
10 months using the app
Rivo replied January 5, 2023

Thank you so much for the positive feedback and 5-star review! 🌟 We truly appreciate you choosing our app, and if you ever have any further questions or if we can help along the way, feel free to contact us anytime! Our team here at Rivo will be delighted to assist you. ✨ Best wishes, Kevin

January 9, 2022

Great app and they gave me support on Sunday. I definitely recommend this app. This app is easy to use, and we have everything we need to get started.

Seyna Hair
Canada
10 months using the app
Rivo replied January 10, 2022

Thanks so much for the positive review and for recommending us to the Shopify community! 🙌 All the best, Kevin

May 27, 2021

Un complemento interesante para empezar a ganar y entretener a tus clientes! Al principio ha habido algunos problemas con la app Pero la atención de soporte es sin duda es la mejor, te responden casi al instante, después de dos días solucionaron el error; La recomiendo plenamente.

Fanantium
Spain
10 months using the app
Rivo replied May 27, 2021

¡Muchas gracias por elegir nuestra aplicación y por los comentarios positivos! 🚀 Estamos aquí para usted en cualquier momento que nos necesite. Saludos, Kevin