Reviews (2,268)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

April 11, 2023

I really like this app a lot very detailed with all the interactive parts of my app. Loved it more for their good customer service especially Abbie giving some good tips on how to improve my store. This app really changed my store presence.

Awalob Stores
United States
3 months using the app
Rivo replied April 11, 2023

Thank you for taking the time to share your positive feedback about our app! We are delighted to hear that you found our app to be detailed and interactive. Our team takes great pride in providing excellent customer service, and we are thrilled that we were able to provide you with helpful tips on improving your store. We are pleased that our app has helped to improve your store's presence, and we hope that it continues to be a valuable asset for your business.
Best wishes, Kevin

January 20, 2023

I love how Rivo works and it's really simple to use, I would 100% recommend. And I appreciate Mica's help and I learned something new, I appreciate the kindness :)

Sugar Kamè
United States
3 months using the app
Rivo replied January 22, 2023

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

April 13, 2023

Amazing customer service and awesome app that does what it needs to do. We where using spreadsheets to monitor and adjust points but this app has made everything easy. Highly recommended!

Biotrium
United Kingdom
3 months using the app
Rivo replied April 13, 2023

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and for recommending us to the community!
Best wishes, Kevin

May 16, 2023

Paul was a great help, speaking with him resolved alot and his excitement to help e was incredible.

Awesomevapestore
United States
3 months using the app
Rivo replied May 17, 2023

Thank you so much for your lovely review! We take pride in providing friendly and meaningful support to our customers and hope to assist you again in the future! - Lea, Rivo Support Manager

September 25, 2021

Really good rewards system and good customer support. Enough in the free tier to get us started and going for a while.

BlackRoseFitz
India
3 months using the app
February 13, 2023

Arianne is AMAZING with support and provided excellent suggestions along with solving my problem that I had quickly!

YARN'T YOU GLAD
United States
3 months using the app
Rivo replied February 13, 2023

We're so glad that you're happy with our services! We take pride in delivering exceptional customer experiences and are committed to making sure you have everything you need to succeed. Best regards, Kevin

May 9, 2023

Great experience, nice customer service, very professional, goes beyond to help you with your issues. I contacted several times and always with the best response. Thank you!!

Epika
United States
3 months using the app
Rivo replied May 10, 2023

Thank you so much for the kind feedback! We're happy to hear that our support team was able to help you with your concerns. We truly value your business and appreciate your kind words! - Lea, Rivo Support Manager

December 30, 2022

Fabulous! Yaci was so sweet and very helpful, even giving me help with Shopify items as well. I can't recommend RIVO enough!

STEPHEN MICHAEL OLIVER
United States
3 months using the app
Rivo replied January 1, 2023

Thank you so much for the amazing 5-star review! Means the world to us and we are here for you anytime. 😊 Cheers, Kevin

April 29, 2023

Love this app so far, it has made life so much easier on my store, Paul has been a huge help and is very informative.

Madelina & Co
United States
3 months using the app
Rivo replied May 1, 2023

Thank you so much for your positive feedback! It makes our day to hear that our app has been helpful for your store. Don't hesitate to reach out if you have any questions, we're always here to help! - Lea, Rivo Support Manager

June 18, 2021

Application top je la recommande, pour fidéliser les clients avec des points transformable en bon de réduction. C'est top !!!

DRTOP shop
France
3 months using the app
Rivo replied June 18, 2021

Tu es tellement incroyable! 🎉Merci beaucoup pour la critique positive et pour nous avoir recommandé à la communauté Shopify ! Si jamais vous avez besoin de quoi que ce soit, nous sommes toujours là pour vous ! Bravo, Kévin