Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

February 2, 2023

I definitely recommend this App to everyone. Abbie was so helpful and went above and beyond. She definitely put me at ease using a new app. Thanks so much!!!!

Classique Jewellery
New Zealand
About 5 hours using the app
Rivo replied February 2, 2023

Thank you for the wonderful review! 🌟 We appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

June 2, 2022

Thank you so much, Arianne, for all the assistance using the app. Looks amazing so far and I am not worried about the future issues because everyone at rivo seems genuinely pleasing to talk to with any issues.

BM25.com
United States
About 5 hours using the app
Rivo replied June 2, 2022

You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team would be very happy to assist you. 🙂 Thanks, Kevin

March 25, 2022

Super hilfreiche App für den Start mit Punktsystemen. Sehr einfache Oberfläche und ein sehr Hilfreicher Support.

HighLine
Germany
About 5 hours using the app
Rivo replied March 25, 2022

Vielen Dank für die wunderbare Bewertung! 🤩

May 12, 2022

Helpful and quick assistance from the team. Features seem to be exactly what I am looking for. Really excited to see what Rivo do for our shop!

MISSA & KISSA
United Kingdom
About 5 hours using the app
Rivo replied May 12, 2022

Thanks so much for the 5-stars! If you have further questions or if we can help along the way, feel free to reach out. All the best, Kevin

February 11, 2022

They have really great customer support and helped me get on my way in no time. Took the time to verify everything for me.

Dotty's Farmhouse
United States
About 5 hours using the app
Rivo replied February 14, 2022

We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! Best wishes, Kevin

January 10, 2023

Had to increase the amount of customers for my reward program and Joel helped me through it. She also gave me a couple of tips how to help my website. She was patient and very helpful. Thank you Jel!

Katiejobelles Gifts
United States
About 5 hours using the app
Rivo replied January 10, 2023

Your review means the world to us! We are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟 Cheers, Kevin

March 16, 2023

Rivo: Loyalty & Referrals is very good. PETE was very patient and solved all my questions... I will always support

JADENS
Hong Kong SAR
About 5 hours using the app
Rivo replied March 16, 2023

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are enjoying our app and services! Thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback!
Best wishes, Kevin

January 21, 2022

Very Nice Customer Service, This App works very well and improves conversion rates, thanks again to all the staff for there hard work

Cleroux Inspired Soaps
Canada
About 5 hours using the app
Rivo replied January 21, 2022

We're so happy you are satisfied with our app and customer service! 🙌 If there's anything else you need help with, just let us know. We're always here for you. Thanks, Kevin

November 14, 2021

Excellent customer service! Easy integration. It's only the first day of use, so time will tell if it works well, but I have a pretty good feeling.

Orenda Botanicals
Canada
About 5 hours using the app
Rivo replied November 15, 2021

We're so happy that you are enjoying our services so far! If there's anything we can help with, or you have any questions along the way, just let us know! Best regards, Kevin

October 7, 2023

Customer support is very important for novice customers. Pete was 100% helpful, efficient and knowledgeable! Noticed required enhancements and made great suggestions. Above and beyond! that is the key to customer retention.

Voyagers
New Zealand
About 5 hours using the app
Rivo replied October 9, 2023

Thank you so much for your kind review! We value your feedback and are thrilled that our team could provide excellent customer support. We'll keep going the extra mile to ensure your satisfaction!
- Lea & Rivo Team