Reviews (2,269)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

June 26, 2022

Excellent customer care. I got some useful information from Lea, who assisted me. Good work, it's a great start! The app is well done, very intuitive and well integrated.

JOJÒIA
Italy
About 1 hour using the app
Rivo replied June 27, 2022

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

September 24, 2023

Super easy to setup and ticks all the key boxes. Superb customer support from Arianne!

SQOON
United Arab Emirates
About 1 hour using the app
Rivo replied September 29, 2023

Thanks for your great feedback! Glad the setup was a breeze, and it met all your requirements. Our team is here for you whenever you need us!
- Lea & Rivo Team

March 9, 2022

Really easy set up and really helpful customer services for Lance. Lookinfg forward to see the results.

SoulBia
United Kingdom
About 1 hour using the app
Rivo replied March 10, 2022

Thank you so much for the feedback and 5-Stars! We're so glad you love the app's setup process and our customer service. 🤩Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin

January 13, 2022

Outstanding customer service from James! Love the chat feature on the app which instantly connects you to someone. My question was answered in 60 seconds. No more waiting 1-2 days for someone to get back to you. Thanks guys!

Stoner Wishlist
United States
About 1 hour using the app
Rivo replied January 14, 2022

Thanks so much for leaving a feedback, Stoner Wishlist. 😊 We love seeing our customers happy, so we try to give you the best possible support. If there's anything else we can be of service, please don't hesitate to let us know! All the best, Kevin

July 21, 2023

The customer rep helped me more than I had asked for. They even provided suggestions and went out of their way helping me. I am very happy with the chat service. Thank you!

GOMYLD
India
About 1 hour using the app
Rivo replied July 24, 2023

So happy to hear that our support team exceeded your expectations! 🎉 We always strive to go the extra mile and provide helpful suggestions! Thank you for your kind words, they mean a lot! 🙏
- Lea & Rivo Team

September 14, 2022

Paul helped me get Rivo set up on my website. He was absolutely the most helpful. Awesome experience. Looking forward to using the app to help my customers get rewards.

Pirates and Pearls Coffee Roasters
United States
About 1 hour using the app
Rivo replied September 14, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 😃 Thanks, Kevin

Edited March 26, 2021

WOW WISH I WOULD HAVE FOUND THIS APP SOOONER. It has worked wonders for my store and has definitely increased my sales. Thank you for creating such an easy to use and effective app.

THE MERLE ROSE
United States
About 1 hour using the app
Rivo replied March 29, 2021

We're so glad you love our app! Your positive feedback and review mean the world to us, thank you so much! 🤩Cheers, Katherine

July 23, 2021

I had some issues with setup and James D provided awesome support and was super friendly and helpful. Thank you!

What The Mutt
Singapore
About 1 hour using the app
Rivo replied July 23, 2021

This review made our day! 🙌 Thank you! If you need anything at all, just let us know. Best wishes, Kevin

September 5, 2023

Super friendly and efficient support team!

Petite Ganache
Netherlands
About 1 hour using the app
Rivo replied September 8, 2023

Thank you so much for your awesome feedback! We're so happy that our support team was helpful and quick. We appreciate your kind words! 🙌
- Lea & Rivo Team

March 17, 2021

This is App is very easy to use and doesn't require coding experience. The only cons of this app is a lack of customization. I wish there was a lot more design customizations like adding your own logos, more ways to earn rewards, and different tiers for customers. I guess you can't ask for too much since this app is Free. And the amount of what you get easily beats the other apps' Free plans.

Gamer Life
United States
About 21 hours using the app
Rivo replied March 23, 2021

Excellent suggestions Gamer Life team!

Our goal is to provide the best apps possible with a 5-Star experience for all Shopify merchants and I am happy to say we do have more features in the pipeline for this app coming soon. I have sent your requests over to our development team for building and implementation, but if you have additional thoughts and feedback, we would love to hear them at feedback.boosterapps.com. Thanks so much!

Cheers, Katherine