Reviews (2,350)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

January 20, 2022

Support went above and beyond to provide excellent service. Would highly recommend as a loyalty program replacement.

Xhale City
United States
About 4 hours using the app
Rivo replied January 20, 2022

Thank you so much for the positive feedback and for recommending us to the community! 🎉 Your 5-stars are much appreciated! Cheers, Kevin

November 4, 2022

Ive only just started using this app and my experience so far has been really great! The tech support given is also amazing. Shout out to Mica who assisted me and was amazing overall!

The Aesthetic
South Africa
About 4 hours using the app
Rivo replied November 4, 2022

We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! Thanks, Kevin

July 21, 2022

Setup is quick and easy! I'm liking it so far and everything looks great. Customer Support is top tier!

Mauyu
United Kingdom
About 4 hours using the app
Rivo replied July 21, 2022

Thank you so much for the feedback and 5-Stars! We're happy you love our customer support and the app's setup process. 🤩 Feel free to reach out to us anytime if you have any further questions. We are always happy to help! All the best, Kevin

January 10, 2022

Testing out the app. Looks good so far. Ryan from Customer Service was great and helped me solve a few concerns

Spiffy & Splendid Wholesale
United States
About 4 hours using the app
Rivo replied January 11, 2022

We are so pleased to know that you are happy with our app and support. If there's anything else we can do, please don't hesitate to let us know. Our team is always here to help. 😊 All the best, Kevin

July 3, 2023

New to the app and Its rare I say this - The best customer service ever! Paul volunteered suggestions and just rocked. Excited to try this app but so far its a winner already because of the customer service.

lashx.pro
United States
About 3 hours using the app
Rivo replied July 6, 2023

So glad to hear you're enjoying our app! 🎉 We're happy to have you onboard. Our team is here to make your experience amazing. If you need anything, just reach out. We're here to help! 🙌
- Lea & Rivo Team

December 14, 2021

helpful!!!!!!!!!!!!!!!! i recommend it to all of you guys.
why is it have a minimum characters?
ohhhhhh great app

Tirrinia Store
United States
About 3 hours using the app
Rivo replied December 14, 2021

Thanks so much for the 5-Stars and for recommending us to the Shopify community! 🙂 Best regards, Kevin

December 23, 2022

Fantastic suite of Shopify apps. Lots of features - even on the free plans. We've had nothing but great experiences working with Abby, Jel and James. They're always ready and willing to help. They're quick to respond. And they're super nice. An obviously amazing company culture.

Better Coffee Club
United States
About 3 hours using the app
Rivo replied December 25, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. Cheers, Kevin

March 19, 2023

Incredible service from Paul and strong app functions. Settings are easy to understand and use and Paul helped me with many details, really helpful. Will try more Rivo apps soon

Lanting Curtains
Canada
About 3 hours using the app
Rivo replied March 19, 2023

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed!
Cheers, Kevin

July 6, 2022

Fantastic customer service! Super easy to download and integrate into the store. Can't wait to see how our customers like their new rewards program.

Rooted Swim
United States
About 3 hours using the app
Rivo replied July 6, 2022

Thank you so much for the feedback and 5-Stars! We're so glad you love our app and customer support. 🤩 Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin

December 24, 2021

Abbi was great to work with very friendly and easy to work this company deserves 5 stars the best in the business

Kalmes Foods
United States
About 3 hours using the app
Rivo replied December 24, 2021

Awesome! This review made our day! 🤩 We are so glad you are satisfied with our customer service! Thank you so much for the kind words, and we are here anytime you need us. Much appreciated, Kevin