Reviews (2,268)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.
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Great app
Thank you! We're glad you think our app is great. 😊
- Kevin & Rivo Team
Jel has been responsive and great help.
Glad our support could assist you effectively! We appreciate your positive feedback!
- Kevin & Rivo Team
I love this Loyalty app! It’s easy to navigate, and keeps my customers coming back! The online chat representative Abbie was kind, patient, and knowledgeable! Thank you Rivo!
Thanks a ton for your fantastic feedback! We're overjoyed to hear Rivo and our app are making a difference for you and your customers. Here for you anytime!
- Kevin & Rivo Team
great customer service
Thank you for your feedback! We're glad you had a positive experience with our customer service. Let us know if there's anything else we can improve!
- Kevin & Rivo Team
Great app and great support
Thanks for the feedback! We're thrilled you're enjoying the app and our support. 😊
- Kevin & Rivo Team
⭐️⭐️⭐️⭐️⭐️
Ho avuto il piacere di collaborare con Abbie di recente e non potrei essere più soddisfatto del servizio ricevuto. Abbie si è dimostrata professionale, competente e incredibilmente disponibile in ogni fase del nostro progetto. La sua attenzione ai dettagli e la dedizione nel garantire che tutto fosse perfetto sono state veramente impressionanti.
Dalla prima consultazione fino alla consegna finale, Abbie ha sempre mantenuto un atteggiamento positivo e proattivo, rispondendo prontamente a tutte le mie domande e preoccupazioni. La sua capacità di comprendere le mie esigenze e tradurle in risultati concreti è stata fondamentale per il successo del progetto.
Inoltre, Abbie ha dimostrato una creatività eccezionale, offrendo suggerimenti e idee innovative che hanno superato le mie aspettative. La qualità del suo lavoro è eccellente e riflette la sua esperienza e il suo talento.
Consiglio vivamente Abbie a chiunque cerchi un professionista affidabile e di alto livello. La sua passione per il lavoro e il suo impegno per la soddisfazione del cliente fanno di lei una risorsa preziosa. Non vedo l'ora di collaborare nuovamente con lei in futuro!
Grazie mille per le tue gentili parole! È stato un piacere lavorare con te al tuo progetto. Siamo felici di aver potuto aiutare e attendiamo con ansia future collaborazioni!
- Squadra Kevin e Rivo
Arianne from the chat was amazing and very helpful thank you so much for all your help!!
Thanks for the feedback! We're glad our chat support could assist you. If there's anything else we can do to improve your experience, just let us know!
- Kevin & Rivo Team
Makes it impossible to cancel once you subscribe. I've asked them to cancel this subscription for the past month now and I'm still getting charged. Ridiculous business practice. Better options out there.
Hi Henry,
This is Lea from Rivo. Thank you for bringing this matter to our attention. Upon review, I noticed that your last email was sent a year ago. We reached out to offer an extension to your trial period but did not receive a response from you. Please note that we do not have the capability to cancel or extend subscriptions within our app.
We understand that this falls short of the excellent experience we strive to provide, and we are committed to resolving this issue promptly. We aim to provide the best experience for all our customers.
We want to make things right for you. I've sent you an email to offer additional assistance. You can reach me at lea@rivo.io anytime.
Looking forward hearing back from you.
Best Regards,
Lea
Great Support, Really Recommended!
Thank you for the recommendation! We're thrilled to hear you had a great experience with our support team! 😊
- Kevin & Rivo Team
Rivo is a great App and I must say, I'm thoroughly impressed! This app has completely exceeded my expectations. Not only is it user-friendly and intuitive, but it also offers a seamless experience from start to finish.
Overall, I can't recommend the Rivo enough. This app has you covered. The team behind Rivo Store has done an excellent job, and I'm excited to continue using the app.
Wow, thanks for such amazing feedback! We're over the moon to hear Rivo exceeded your expectations. Your support means the world to us. Enjoy the app!
- Kevin & Rivo Team