Reviews (2,349)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.
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GREAT FAST RESPOND ASSISTANCE THANK YOU ABBIE
Thank you for the shout-out! We're glad to help anytime. 😊
- Kevin & Rivo Team
We've been using Rivo for about 6 months and have had an amazing experience so far. Their customer service is top tier – fast, efficient, and extremely helpful. Jel was incredibly kind and went above and beyond to upgrade our account with features outside of our paid plan to help us get the best use out of the app. Would definitely recommend!
Thanks a bunch for sharing your experience! Glad to hear our customer service and upgrades have made your Rivo journey awesome. Cheers to more productive days ahead!
- Kevin & Rivo Team
Arianne was super helpful with helping me finish getting my setup completed. She even went as far as helping me with something I didn't even know was a thing (Favicons). Highly recomend this app. Very cool app and excellent customer service!
Thanks for your review! So glad we could help with your setup and introduce you to favicons. Appreciate your recommendation! 😊
- Kevin & Rivo Team
excellent support
Thank you! We're glad you're pleased with our support. 😊
- Kevin & Rivo Team
Just getting started on this app, so far I'm very impressed especially with their service. I had a few questions and they not only answered but added value with great suggestions on how to personalize my store!
Thrilled you're enjoying the app and our service! We're here to help make your experience awesome. Let us know if you need anything else!
- Kevin & Rivo Team
great customer service experience with Bryan
Thank you! We're thrilled you had a great experience with our customer service. 😊
- Kevin & Rivo Team
Ravis de mon échange avec ariana
Merci pour votre retour ! Nous sommes ravis d'apprendre que vous avez eu une excellente expérience avec notre équipe d'assistance. Nous sommes là quand vous avez besoin de nous ! 😊
- Kevin et l'équipe Rivo
Good Experience.
Thanks for sharing your experience! We're glad it was a good one. Here if you need anything else! 😊
- Kevin & Rivo Team
Listed under the available rewards you can offer was "Commission"; that reward was not available (at least in the free version).
Hi Brian,
I'm sorry for your experience so far using the app. We store credit as a referral reward – which essentially acts as a commission for referring friends, as you can earn credit for every friend you refer. I'm more than happy to set up a referral campaign and the app to function this way for you. I updated our app listing to reflect a more accurate representation of that.
I reached out over email there to help make things right.
Cheers,
James
The customer service is really helpful and patient! Especially Paul
Thank you! We're here to help anytime you need assistance.
- Kevin & Rivo Team