Reviews (2,352)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

June 7, 2022

Abby was very helpful. She answered my questions in a timely manner and was very sweet. She also forwarded me info to refer to on a later date.

Doggiedeli
United States
Over 2 years using the app
Rivo replied June 9, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful to customers like you, and we greatly appreciate you using our app. Best wishes, Kevin

June 6, 2022

App is super easy to use. Needed help increasing my customer base. Trish helped me right away. Super friendly and quick to resolve my issue. Even offered additional perks :) thank you so much

Lazulz
United States
Over 2 years using the app
Rivo replied June 7, 2022

It's music to our ears that you are happy with our app and customer support. Thank you so much for the positive feedback, and we greatly appreciate you using our app. 🙂 Much appreciated, Kevin

August 25, 2021

Very easy to use and customize. They listen to their app users and do their best to add new features.

Gabanda's Closet
United States
Over 2 years using the app
Rivo replied August 25, 2021

Thanks for the 5-Star review! We really appreciate you using the app. 😊 Best wishes, Kevin

December 6, 2021

Wonderful app. Loved being able to offer something like this to my most loyal customers. Would definitely recommend!

1616 Premium Cocktails
Bermuda
Over 2 years using the app
Rivo replied December 7, 2021

Your review made our day! ✨ Thank you so much for the 5 stars and for recommending us to the Shopify community! All the best, Kevin

February 17, 2022

These guys are amazing, if you are confused at all they helped me on a call and we did a run through on the app and features amazing customer support. Has been such a better experience in comparison to other similar apps, high recommend them. You get a way better value out of this app.

NovaNava
Canada
Over 2 years using the app
Rivo replied February 18, 2022

You are amazing! ✨ Thank you so much for the thoughtful feedback. We're so thankful for customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🍻 Cheers, Kevin

Edited October 5, 2021

al momento trovo questa app molto funzionale, sarebbe bello se il cliente potesse personalizzare il proprio link di affiliazione - at the moment I find this app very functional, it would be nice if the customer could customize their affiliate link

Controvento Store
Italy
Over 2 years using the app
Rivo replied October 6, 2021

Grazie per la recensione a 5 stelle! Lavoriamo costantemente per migliorare e creare le migliori app possibili! Sono andato avanti e ho passato i tuoi suggerimenti al nostro team di prodotto. Se ci sono ulteriori feedback che potresti avere, faccelo sapere! Saluti, Kevin

March 30, 2022

Abbie helped me out so much, she answered my questions before I was able to ask her. Great service!!

PROELEGANT
United States
Over 2 years using the app
Rivo replied March 31, 2022

We're so pleased that you are happy with our service. 😊 Thank you so much for your kind words and giving us 5-stars! If there's anything else we can do to help, just let us know. We're always available 24/7. All the best, Kevin

November 28, 2021

My customers love getting rewards on their purchases. Customer service is amazing and super helpful!

Bad Moms Boutique
United States
Over 2 years using the app
Rivo replied November 29, 2021

Glad you are happy with our service! Thanks so much for giving us a positive 5-star review. If you need anything else, just let us know anytime. All the best, Kevin

September 2, 2021

The app is super easy to use and the support team is always there to help. We highly recommend this app for anyone looking to boost customer retention.

Blazin Fashion
United States
Over 2 years using the app
Rivo replied September 2, 2021

Thank you for the wonderful review, Blazin Fashion! We appreciate you helping to share the word about us! If there's anything else you need, let us know! 🙌 Cheers, Kevin

October 12, 2021

So far, it's working the way I'd like it to. I haven't opened my store to the public yet so I can't review on how customers have felt about it. Will update with time!

SideQuest Coffee Roasters
United States
Over 2 years using the app
Rivo replied October 13, 2021

Thanks for the 5-Stars, SideQuest Coffee Roasters! 🌟 We really appreciate you using the app. If you need any help along the way, just let us know! We're here for you anytime. Best regards, Kevin