Reviews (2,350)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.
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Just had help to remove the branding from Dan who was extremely helpful and went above and beyond to inform me of different things. Really impressed.
We're so pleased to hear about your impressive experience with our support team! Thank you for sharing your feedback. 😊
- Kevin & Rivo Team
Excellent app, great support team, Thank you Bryan, you've done a great job. Thank you.
We're thrilled to hear you're happy with the app and our support team! Thanks for the kind words and appreciation. 😊
- Kevin & Rivo Team
So far so good. Customer support is fast.
Great to hear! We're glad you're finding our customer support fast and helpful. Thanks for the feedback! 😊
- Kevin & Rivo Team
I am probably to stupid to start this app, but I was totally annoyed by the ongoing efforts of the company to upsell me to one of their pay programs. Too many pop-ups for my liking. Too many interruptions while trying to setting it up for a first trial.
Again, likely I am partly to be blamed, but I consider myself somewhat experienced with such apps.
Hi there,
So sorry to hear about your experience. We do have a free plan for smaller shops doing 200 orders or less each month. We’d also be happy to extend your trial period to give you more time to get everything set up. I reached out through email to offer additional support and help you in setting up the app.
We’re here to assist and ensure you have a smooth experience with our app. Looking forward hearing back from you.
Cheers,
Lea
Pete, brilliant stuff mate. Another occasion I just sat back and have it all done.
Cheers, mate! Glad you could sit back and let us handle things. Thanks for trusting us with your needs!
- Kevin & Rivo Team
Bryan was so helpful and made my concerns easy to deal with. Thank you!
Awesome to hear that, thank you! We're always here to make things smoother for you. 😊
- Kevin & Rivo Team
It's a great app.And the support is also great!!
Thanks for the great review! We're happy to hear you love the app and our support. 😊
- Kevin & Rivo Team
great support just to get started... We are excited to be working with Rivo and even more excited with the customer support! Abbie quickly and clearly answered our questions.
Thrilled to have you on board and excited to hear our support team could assist you so well! We're here whenever you need us. 😊
- Kevin & Rivo Team
Real glad with Dan's help, in a couple of minutes all my questions were solved. Thanks!
That's fantastic to hear! We're happy we could assist you quickly. Thanks for the feedback! 😊
- Kevin & Rivo Team
Arriane was really helpful, helped us set up everything up with ease !
We're glad to hear the setup went smoothly with our help! Thanks for sharing your positive experience. 😊
- Kevin & Rivo Team