Reviews (2,344)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its easy setup, user-friendly interface, and effective customer support, with team members like Jel, Arianne, and Paul receiving specific praise. It offers comprehensive features for creating customized loyalty and referral programs, which help boost customer engagement and increase sales. The app integrates seamlessly with Shopify and includes a free plan, making it accessible for small businesses or newcomers. It is valued for enhancing customer loyalty and engagement in Shopify stores.
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Thanks a lot Lance for helping me out with the sets up. Great App so far! I am new with the App but, I am liking it already
So glad to hear you had a 5-star experience! Thanks so much for the positive feedback! 🤩 If there's anything else we can do, please feel free to reach out at any time. Cheers, Kevin
First, the number of customers in their app is not the same as the one in Shopify, the tech team told me there is a bug in their app, and took 3-4 days to fix it.
Second, when I uploaded the point file to their app and there is no way to check the status, even when I imported the 2nd file, it would cancel the first one, which caused the points of my customers to be incorrect all the time. This wasted me over 1 week and still have not gotten it solved. In the last, they told me there is nothing they can do for a huge amount of data cases (The total is only 60K), they also are unable to import the file at their end. What will happen if you have over 60K customers?? The last, they closed the live chat box in my dashboard and did not reply to my email just to make sure I am unable to contact them.
I sincerely want to fix this issue and continue to use this APP. But in this case, they are still not trying their best and kept avoiding the issue.
-------------03/22/2023 update
They said the chat in the app is 24/7. But I never receive a reply in 4 hours! I also was asking for a custom quotation and back to forth, took almost 2 weeks, and they STILL NOT sent me the answer that I want!!!!!! just disappointed
**Updated reply May 11, 2022**
Hi Kevin,
Wanted to give you a heads up that we made some major improvements to the CSV import system. It is now 20x faster than it previously was. Previously what used to take hours, now takes several minutes. This should improve the user experience dramatically for you when updating members or guests.
Thanks again for your feedback and chat back to us anytime!
Cheers,
James
**Original reply May 4, 2022**
Hi Kevin,
Thank you for your feedback and review. I'm sorry we couldn't meet your expectations of the app.
For your first issue, when your member count was different then Shopify, after you reported it, our developers pushed out a fix over the weekend.
For your second issue, unfortunately what you were asking us to do was a very rare edge case (it's only come up this one time). ChinaHobbyLine wanted to adjust your guests points, and not member points, and because you had ~50,000 guests, we reached a limit on updating through Shopify's API. After suggesting multiple workarounds and solutions we were unable to come to a resolution. On one occasion, one of our Support Managers spent 8 hours on live chat with you explaining the problem and live troubleshooting. On another occasion, other team members and I spent the same amount of time eagerly trying to provide help and support. Outside of the live chat time our engineering team has spent a significant amount of time working on this problem for you and it was communicated multiple times early on that the functionality you were looking for was not possible.
When the problem wasn’t solved over live chat we escalated to our engineering team over email to help solve, which is the typical process we follow. When we exhausted our options for troubleshooting further over live chat (after over 20 hours of live chat time) we offered to schedule a video call to help explain the situation and limitations.
When we notified you of this news of the limitation after all this, we offered a full refund and a path forward for a viable workaround. We sent an email over 24 hours ago with a viable workaround for converting your guests into members, but we still have not received a response.
I really am sorry we couldn't resolve this for you Kevin, and that it has to come to this.
As much as we would like to provide our customers with the best features and flexibility, I'm afraid we can't build out every feature to meet the needs of every use case. I hope you can understand.
Again, I am sincerely so sorry for the inconvenience that this problem caused.
Our team is very open to resolving this anytime with you, if you would like to reply on the email thread we have open. Hoping to hear from you soon.
Cheers,
James
I just installed this app & needed some assistance. Vicky not only was very helpful, but super sweet & nice.
Thanks so much for choosing our app and for the positive 5-star review! 🙌 If you ever have further questions or if we can help along the way, feel free to reach out to us anytime! Cheers, Kevin
Abbie was very helpful with my needs and sharing information on things I didn’t even think of. Thank you.
It's music to our ears that you are satisfied with our customer service. Your positive review is very much appreciated! Best wishes, Kevin
The app is useful and easy to use, great customer service, too.
Thanks for your kind words! Thrilled to hear our app and service are hitting the mark for you. Here to help anytime!
- Lea & Rivo Team
We have had a good experience so far. We haven't set the app to live yet, but the support so far has been amazing, and for the price, it has a lot of features and is really easy to customise.
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! All the best, Kevin
Mary was great! very eager to help, understood what was needed and gave best óption Helped me out, I highly recommend
We are so glad you are satisfied with our customer service. 🤩 Your positive 5-star review is very much appreciated. Cheers, Kevin
Pretty good app! my customers have reached out to make sure they got their loyalty points!! seems to be helping me head in the right direction!! customer support is amazing
We're so excited that our app has provided excellent results for your store in just a short amount of time! 😊 Your review is very much appreciated! Thanks, Kevin
Amazing app customers love it and the support is always super fast and friendly. Would definitely recommend
We're so excited that you are enjoying our services! 🙌 Your praise in your 5-Star review is very much appreciated! Cheers, Kevin
My shop has only sold a few items but they are very helpful. They always respond quickly and solve problems easily. If I get more customers for my shop, I will definitely use them for a fee. Of course, the app is very easy to use.
Thank you so much for your review! We are happy to hear that you found our app to be user-friendly and our customer service helpful. We appreciate your support and look forward to helping your business grow! 🚀 - Lea, Rivo Support Manager