Reviews (2,344)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup, user-friendly interface, and effective customer support, with team members like Jel, Arianne, and Paul receiving specific praise. It offers comprehensive features for creating customized loyalty and referral programs, which help boost customer engagement and increase sales. The app integrates seamlessly with Shopify and includes a free plan, making it accessible for small businesses or newcomers. It is valued for enhancing customer loyalty and engagement in Shopify stores.

February 22, 2024

Always great customer service. Jel was awesome!

Hickory Hollow Soaps
United States
6 months using the app
Rivo replied February 26, 2024

Awesome! So glad to hear you always experience great customer service with us! Thanks for the shoutout! 😊
- Kevin & Rivo Team

June 23, 2022

The support received is outstanding, and the help rendered was satisfactory. Very happy with the app, special mention to Abbie. Thank you!

Replay Official Store
Singapore
11 months using the app
Rivo replied June 23, 2022

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

December 13, 2022

Paul was awesome with assisting me with what I needed done. He was very nice and Service was prompt. Responded to all of my questions within seconds. So far the app looks very good. It was easy to set up and and I am excited to use it with my customers when my store launches!

Kane Avery Collection
United States
11 months using the app
Rivo replied December 14, 2022

So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know. 😃 Much appreciated, Kevin

June 13, 2022

This app is great and easy to work with. The customer service is even better. I asked plenty of times for help and each time they were friendly and managed to get it done. Thank you for all the help

Allay Skin
Australia
11 months using the app
Rivo replied June 13, 2022

Awesome! We truly appreciate you using our app and are so grateful for your positive feedback and review! 🍻 Cheers, Kevin

January 19, 2022

Great Rewards/Loyalty app. Super responsive customer support. Very professional, kind and helpful. App looks sharp. I appreciate your offering it. Thanks so much.

My Victorian Heart
United States
11 months using the app
Rivo replied January 20, 2022

We're so glad you're happy with our app and support! Thanks so much for the positive 5-star review! 🌟 Best wishes, Kevin

May 2, 2024

I haven't started using this as our website hasn't opened, but I have installed it and gone through the settings, and been talking to their live chat support. Super seamless and easy experience so far. Cannot fault the team or software. The software gives you all kinds of options to generate rewards, I think it will pull in new clients. Can't wait to launch my site and see how things go.

Teloskin Pty Ltd
Australia
8 days using the app
Rivo replied May 3, 2024

Thank you for sharing your positive experience! We're thrilled about your seamless setup and helpful support. Best wishes for a successful website launch!
- Kevin & Rivo Team

January 26, 2022

Reached out to support for only one question, but Ryan went above and beyond to help me with other things. What a great experience!

Love Izzy Shop
United States
11 months using the app
Rivo replied January 26, 2022

So glad to hear you had a 5-star experience! Thanks so much for the positive review and feedback! 🤩 Best wishes, Kevin

February 6, 2022

Super easy install and the customer service is quick and very helpful. Rivo so far as surpassed my expectation. I'm excited to see how this works with my store.

NOLITA BLEU
United States
11 months using the app
Rivo replied February 7, 2022

Thank you so much for the 5-star review! 🤩 We love helping Merchants like you, and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. All the best, Kevin

April 4, 2021

J'adore vos applications. Vous pensez à tout et vous nous aidez gratuitement à améliorer nos sites de vente

Desire Pastry
France
11 months using the app
Rivo replied April 5, 2021

Merci beaucoup pour cette merveilleuse critique! 🎉

May 1, 2022

I started to use the email pop-up for new subscription. Pretty cool and was well guided to complete the setup! Thank you.

Ordne.co
Singapore
11 months using the app
Rivo replied May 2, 2022

Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. Much appreciated, Kevin