Reviews (2,344)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup, user-friendly interface, and effective customer support, with team members like Jel, Arianne, and Paul receiving specific praise. It offers comprehensive features for creating customized loyalty and referral programs, which help boost customer engagement and increase sales. The app integrates seamlessly with Shopify and includes a free plan, making it accessible for small businesses or newcomers. It is valued for enhancing customer loyalty and engagement in Shopify stores.

March 4, 2024

Great app with great features and great support

Front Line
Portugal
5 months using the app
Rivo replied March 6, 2024

We are so happy you are enjoying our app and support! Thank you so much for the positive feedback and review! 🌟
- Kevin & Rivo Team

Edited November 14, 2023

I had an issue activating my rewards widget, and Abbie quickly resolved the issue.

Black Roots Apparel
United States
11 months using the app
Rivo replied June 9, 2023

Thank you so much for sharing your experience! We're glad to hear that our team was able to resolve the issue quickly and thoroughly for you. We're always here to help and provide great service! - Lea, Rivo Support Manager

August 14, 2023

These people are always super helpful, very nice, and go out of there way to do stuff for you. Solid app.

simply
United States
11 months using the app
Rivo replied August 18, 2023

Thanks so much for the kind words! 😊 We appreciate your awesome review! Our team always aims to go the extra mile to assist, and we're thrilled to know we've been helpful. Feel free to reach out anytime you need help!
- Lea & Rivo Team

December 15, 2022

Rivo, Rivo's customer service and all the service and platform Rivo is building is simply fantastic, everything is perfectly well explained with articles straight to the point, if encountering any issue support team is there to provide with super fast solutions, and the tool itself... wow! 5 stars cause there are no more!

amoyteas
Hong Kong SAR
11 months using the app
Rivo replied December 19, 2022

What a wonderful review! ✨ This made our day, and we are so grateful for Merchants like you! If you have any further questions or experience issues along the way, please don't hesitate to let us know. Our team here at Rivo will be happy to assist you. Thanks so much for the wonderful feedback and 5-stars. 🌟 Best wishes, Kevin

Edited May 12, 2023

Highly recommend Rivo. The app is easy to set up. Abbie is very helpful, she quickly responded my inquiries, and stay there to hep me until the end.

Lesavan
Canada
11 months using the app
Rivo replied May 12, 2023

Thank you for your lovely feedback! We always aim to provide our users with the best customer support possible. Let us know if you need any further assistance, we are here to help! - Lea, Rivo Support Manager

November 25, 2022

very easy to use especially when starting out and not having any idea what to do or add lol. live chat with Abbie was a huge help and very quick so I didn't have to sit and wait to move on to the next task while checking back for a response. Definitely an app I'd recommend for a newbie or just someone who wants something with less hassle.

Sparkly Chaos
United States
11 months using the app
Rivo replied November 26, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🎉 Cheers, Kevin

Edited July 1, 2021

I'm still configuring it, but it looks solid and well done. Great job from the staff, I will tell you soon final impression.

DabbeneDaniele.com
Italy
11 months using the app
Rivo replied July 1, 2021

Glad you like the app so far, and thanks so much for the 5-star review! We are always available to help out if you have any questions along the way. Just shoot us a quick message at support@boosterapps.com. 😊 All the best, Kevin

Edited May 25, 2023

It was so easy to set up and integrate. I am so excited to add it to my store. It looks like lots of fun. My customer service rep Jel was amazing! Great customer service.

Cozy Pet Project
United States
11 months using the app
Rivo replied May 26, 2023

Thank you so much for such a kind review! We're glad to hear that setting up and integrating our app was a breeze. We're glad to provide a great experience, and our team is always here to assist you with anything you need. - Lea, Rivo Support Manager

December 16, 2022

The app is easy to use and relatively straightforward. It also does what it says it does. Customer service was incredibly fast and helpful. I think I'm going to stick with them.

Kiwee
China
11 months using the app
Rivo replied December 19, 2022

It's music to our ears that you are happy with our app and services! Your 5-star review is much appreciated! 🌟 Thanks, Kevin

Edited September 5, 2021

I tried this app because i tested other to find the perfect loyalty programm and this one seems to be great, i really like the ease of use and the support is amazing, special thanks to Aroll to help me with my questions !

Luxely Home
France
11 months using the app
Rivo replied September 6, 2021

Thanks so much for choosing our app! If you have other questions or if we can help along the way, please feel free to reach out to us anytime. Always happy to help out any way we can. 😊Cheers, Kevin