Reviews (2,344)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup, user-friendly interface, and effective customer support, with team members like Jel, Arianne, and Paul receiving specific praise. It offers comprehensive features for creating customized loyalty and referral programs, which help boost customer engagement and increase sales. The app integrates seamlessly with Shopify and includes a free plan, making it accessible for small businesses or newcomers. It is valued for enhancing customer loyalty and engagement in Shopify stores.

December 18, 2022

The customer service is A-MAZING! I needed some assistance and they were very prompt and courteous. I will continue to utilize this app for that reason alone.

Moya Custom Designs
United States
11 months using the app
Rivo replied December 19, 2022

We're so delighted to hear that you had a wonderful experience with our customer service! 🤩 We're always striving to help you and your business succeed! Thanks, Kevin

October 19, 2021

I really enjoyed speaking with Lance today! He was a huge help for sure! The service offered was super quick & very professional! AWESOME!

JaySota
United States
11 months using the app
Rivo replied October 19, 2021

So glad to hear you had a 5-star experience! Thanks so much for the positive review and feedback! 🤩 Cheers, Kevin

November 28, 2021

I used this app for customer retention, but gained so much more with the customer service rep. They care about your concerns and try to help however they can.

ÈquilibreFashions
United States
11 months using the app
Rivo replied November 29, 2021

Thank you so much for your appreciation, ÈquilibreFashions! 😊 We are here for you anytime you need us! Cheers, Kevin

June 2, 2022

I have this app to help add some fun reward points and it works great for the past year or so. Their customer service is fast and responsive even for a free product. They do have paid upgrades and tons of other cool feature rich apps to check out.

Baz LLC
United States
11 months using the app
Rivo replied June 2, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful to customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Our team here at Rivo would be delighted to help you. Much appreciated, Kevin

Edited February 17, 2022

This app helps me reward returning visitors and encourages sales. Looks good on the website and my customers love it. The support i received was fantastic !! wish everyone was as efficient and helpful xx

Tors Online
United Kingdom
11 months using the app
Rivo replied February 17, 2022

We work hard in creating apps that are easy and quick to install but, most importantly, help increase your sales💰! Thanks so much for the review! Best regards, Kevin

October 22, 2021

Chat support is insanely quick. Plugin is very easy to use, very intuitive.
I really recommend it, pricing is very ok as well :)

Badi
Belgium
11 months using the app
Rivo replied October 22, 2021

Glad you are happy with our support team, and thanks for recommending us to the community. 😊 Much appreciated, Kevin

October 19, 2021

Brilliant App, the best one around for loyalty & rewards & we've tried a number of them available on the Shopify app platform!
Support is first-class also!

Tranquility Representative Store
United Kingdom
11 months using the app
Rivo replied October 19, 2021

What a wonderful review! This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊 Best wishes, Kevin

September 12, 2021

I have been using this app and is working great! Every time I have a question they are available to answer it. Great customer support!

Entoss
United States
11 months using the app
Rivo replied September 13, 2021

Thanks so much for the positive feedback and 5-Star review! We are always happy to help in any way we can. 😊 Best regards, Kevin

August 28, 2022

App has nice set of features and interface was easy to use. Alex was very helpful on queries about the various features.

SparksMag
Singapore
10 months using the app
Rivo replied August 30, 2022

Thanks so much for the positive review! Let us know if we can help answer any questions at any time. Cheers, Kevin

April 5, 2022

Always very efficient and helpful! Thank you for always making the arduous task of contacting customer service a delight.

Starling Skincare
United States
10 months using the app
Rivo replied April 5, 2022

It was our pleasure to help. 😊 Thank you so much for the positive 5-star feedback. Please feel free to reach out to us if you have any further questions or experience issues along the way. We're always happy to help out in any way we can. All the best, Kevin