Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective collection and management of customer reviews, boosting trust and sales. Its user-friendly interface, customization options, and automation features simplify the review process. The app integrates well with Shopify stores and offers reliable performance. The customer support team is praised for their quick and professional service. The free plan is valued by small businesses for its range of features. Merchants also highlight the app's ability to send review requests, customize the review experience, and handle user-generated content. Many are considering upgrading to a paid plan, indicating satisfaction with the app's performance and value.

January 11, 2024

So far I must say the app is working well. What I am really impressed with is the customer service though. I needed help solving a little problem I had and Mica (Customer Rep) went above and beyond to not only solve my problem, but also provide added valuable information that I wasted not time implementing. :-) Happy Camper

About 1 year using the app
TYDAL replied January 16, 2024

Thrilled to hear you're a happy camper with both our app and customer service! Going above and beyond for you is what we're here for. Thanks for sharing your experience! 😊
- Kevin & Rivo Team

January 17, 2024

The Rivo app is easy to use and has generated a lot of great reviews for me without needing to do anything! The automations are fantastic and there are even follow-up emails sent as reminders when requesting reviews.
I have contacted support for various reasons and often I am connected to Jel. Jel is fantastic, quick, and efficient! Jel is always so helpful and friendly, which I appreciate so much.

Torly Creative Co
12 months using the app
TYDAL replied January 19, 2024

Awesome! We're thrilled that Rivo's ease of use and automations are making a positive impact. Our support team is always here to help and we're glad you've had great experiences with them. 😊
- Kevin & Rivo Team

February 3, 2024

I don't how these folks get so many positive reviews. I've had to contact them so many times about review request emails not being sent, among other problems. They respond politely but take days to "investigate" the problem. Plus, I receive no emails letting me know that I've received a new review. I recently discovered I had bad review left on my website and I had no idea, so I couldn't respond. Terrible app.

Mexico By Hand
United States
About 1 year using the app
TYDAL replied February 4, 2024

Hi there,

So sorry to hear about your recent experience.

We're constantly striving to provide our users with the best possible service. It's our top priority to address this issue promptly. I'd really appreciate the opportunity to discuss this further via email and find a solution that meets your expectations.

Please feel free to reply to our email thread or reach out to me directly at lea@rivo.io we'd love to help in any way we can.

Best Regards,

December 29, 2023

My experience was accidental as I pressed buttons too fast lol. However, It was a wonderful experience! I met Jel and she helped me in so many ways. I didn't I did need help with a few things. Jel went above and beyond to help me she was so kind and provided additional tips that made my experience top-notch. Thanks again for your support Jel.

Belle Book Studio
United States
6 months using the app
TYDAL replied January 5, 2024

Thanks so much for the kind words! We're always here to make your experience top-notch. Thanks for sharing your feedback!
- Lea & Rivo Team

January 5, 2024

I love the simplicity and the ability to seek help should the need come up. I find the staff very helpful and very willing to help out the client. The Agent Mr. Pete that I was with was spectacular and deserves a 5 star for excellent service. Guys keep up the great work!..

Thank you

Aero Ladies
4 months using the app
TYDAL replied January 12, 2024

Thanks so much for your kind words! We're thrilled you had an awesome experience with our support team. Your feedback means the world to us!
- Lea & Rivo Team

January 9, 2024

It was such a smooth process throughout. Abbie was amazing and extremely patient with me. Amazing customer service skills.

United Kingdom
11 months using the app
TYDAL replied January 12, 2024

Thanks for your kind words! We're glad our team was able to assist you. Thanks for choosing Rivo!
- Lea & Rivo Team

November 14, 2023

The application has a top notch support. The chat is available and you can get a response right away. Abbie helped me to remove the Rivo brand and gave me additional useful advice and information regarding my website. The app is working properly sending review requests to customers, which are very important for any business. The app interface it’s easy to navigate and use. I highly recommend

Gardening Plants And Flowers
United States
9 months using the app
TYDAL replied November 17, 2023

Thanks a bunch! So glad you find our app and support helpful. Your kind words and recommendation truly made our day.
- Lea & Rivo Team

December 7, 2023

Rivo Product Reviews App & UGC is a game-changer! This app effortlessly streamlines customer reviews and user-generated content. The user-friendly interface and customization options make integration seamless. The UGC feature adds authenticity to product pages, boosting customer trust. With efficient automation and responsive support, Rivo is a must-have for any e-commerce store. Five stars!

2 months using the app
TYDAL replied December 13, 2023

Thanks for the awesome review! We're thrilled our app helps your store shine. Your kind words mean the world to us!
- Lea & Rivo Team

November 23, 2023

I would recommend this review app to anyone with a business. it's easy to navigate and easy to allow customers to leave reviews. very easy to understand and installing the app was not an issue.

For Your Glory
United States
8 months using the app
TYDAL replied November 28, 2023

So glad you're loving our app! Thanks for recommending us. Keeping things simple and user-friendly is our goal!
- Lea & Rivo Team

November 6, 2023

I love this ap, the virtual assistants have always been super helpful too, telling me about other free products which might be suitable for me, I also love that its free to use as I'm a start up & then when you start gathering more revenue you can upgrade to extra features - I think this is a very clever marketing strategy & I will be upgrading to extra features as soon as I can - well done

7 months using the app
TYDAL replied November 8, 2023

Thanks for your kind words! Happy to hear you're finding our app useful. We'll keep doing our best to support our valued merchants.
- Lea & Rivo Team