TYDAL Reviews , 1,986 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer reviews and user-generated content, boosting customer trust and sales. It's praised for its user-friendly interface, customization options, and efficient automation features like automatic review requests. Many appreciate the exceptional customer support and easy integration with Shopify stores. The free plan, offering unlimited emails and a professional feel, is particularly popular among startups.

March 6, 2024

Awesome customer service with Jamie, was willing to help me overcome all my issues. Highly recommend.

SoggyDoggyCo
Australia
About 2 months using the app
TYDAL replied March 7, 2024

Thrilled to hear our customer service was able to help with all your issues! Thanks for the high recommendation and awesome feedback! 🌟
- Kevin & TYDAL Team

January 29, 2024

Arianne was amazing and super helpful gave me loads of advise with there service and also to do with my website in general.

The card cartel
United Kingdom
2 months using the app
TYDAL replied January 31, 2024

Thrilled that you found our service and advice helpful for your website! We're always here if you need more support. Thanks for the feedback!
- Kevin & Rivo Team

March 24, 2024

it was a good experience so far i just installed the app and seems everything working well.
i really like the chat support they answer quickly and he even gave me some suggestions to add for my store.

cozylovely
United States
2 days using the app
TYDAL replied March 25, 2024

Great to hear you're having a good start! We're always here to help and provide suggestions to make your store even better. Thanks for choosing us!
- Kevin & TYDAL Team

January 26, 2024

Rivo customer service reps respond quickly and are super friendly. Pete was awesome!

Hope & Harmony Botanicals
United States
9 months using the app
TYDAL replied January 30, 2024

So glad you had a speedy and friendly customer service experience! Thanks for the shoutout. 😊
- Kevin & Rivo Team

February 6, 2024

very helpful "The response time is excellent! My issue was resolved within 5 minutes."

𝔸𝕂 ℂ𝕆𝕃𝕃𝔼ℂ𝕋𝕀𝕆ℕ𝕊
Pakistan
About 2 months using the app
TYDAL replied February 7, 2024

Glad we could assist swiftly! Your satisfaction is our priority. Don't hesitate to reach out again if you need further help. Thank you!
- Kevin & Rivo Team

January 29, 2024

Abbie's customer service is nothing short of exceptional! Setting up the app for my store was made effortless, thanks to her prompt and knowledgeable assistance. Abbie's dedication to ensuring my understanding and satisfaction is truly commendable. She goes above and beyond, and her friendly approach makes the experience enjoyable.

Highly recommend!

NORTHWOOD CO.
Canada
About 1 month using the app
TYDAL replied January 31, 2024

Absolutely delighted to hear about your positive experience! Your high recommendation means the world to us. We're always here to ensure your satisfaction. Thanks a ton! 😊🌟
- Kevin & Rivo Team

March 7, 2024

Love the app . Easy to use and the support team is 10/10 . Friendly , I would recommend this to everyone out there !

JOJO
Sri Lanka
10 days using the app
TYDAL replied March 11, 2024

Thrilled you're loving our app and support! Thanks for the kind words and recommendation. We're here for you anytime!
- Kevin & TYDAL Team

December 20, 2023

i would definetely recommend this app to be installed and use by every one as its user friendly and the online assistance is prompt and result oriented, just go ahead and instal the app to enjoy your online store and give a new look to your products by getting satisfactory 5 star rating on your newly launched or old dead products.

iAccessories
India
2 months using the app
TYDAL replied December 27, 2023

Thanks for recommending our app! We're thrilled you find it user-friendly and helpful. Your success is our goal!
- Lea & Rivo Team

March 20, 2024

Excellent customer support. Haven't had much time to actually use the app, but I don't anticipate encountering any problems. Highly recommend!

Essential Soapworks
Canada
6 days using the app
TYDAL replied March 25, 2024

Thanks so much! We're thrilled to hear about your positive experience with our support team. Enjoy the app, and we're here if you need us!
- Kevin & TYDAL Team

January 27, 2024

very professional staff. always help on time. 5 star from my side. paul helped me with my issue. very nice and helping. i recommend to everyone

NexFav
India
6 days using the app
TYDAL replied January 30, 2024

Thank you for the 5-star review and recommendation! We're thrilled we could assist you effectively. Your support means a lot to us!
- Kevin & Rivo Team