Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer support, ease of use, and seamless integration. They value the automatic review request feature and customization options for saving time and enhancing user experience. The app's effective display of customer feedback boosts online presence and engagement. Its free plan offers a range of features, making it a cost-effective choice for growing businesses. The efficient review management and proactive support team further enhance its positive reputation.

May 21, 2022

L’app è stata molto semplice da usare e mi sono trovato finora bene. L’assistenza è pronta ad aiutarti ed é molto gentile.

Tina Canzano Jewels
Italy
26 minutes using the app
TYDAL replied May 23, 2022

Siamo così felici che tu sia soddisfatto della nostra app! Grazie mille per la recensione positiva a 5 stelle! 🌟I migliori auguri, Kevin

February 5, 2023

Quick and effortless; Paul was very helpful and gave great advice. We appreciate the simplicity of the app and your eager support team. A little less GIF's won't hurt, though...

Galeria Luxury Furniture
South Africa
26 minutes using the app
TYDAL replied February 5, 2023

We're so glad you like our service! Your feedback and review mean the world to us. 🙂 Thanks, Kevin

January 24, 2023

Muito bom App. Abbie me atendeu muito bem e foi muito eficiente.
O aplicativo funciona muito bem. Eu recomendo

Honorshop
Brazil
26 minutes using the app
TYDAL replied January 25, 2023

Obrigado pela maravilhosa avaliação! Agradecemos por ajudar a compartilhar a palavra sobre nós! Um brinde ao sucesso para você e sua empresa! Tudo de bom,Kevin

September 9, 2022

I just installed the app and had a great experience so far. Jel was very helpful in getting it set up. I haven't used it yet but so far it seems very easy and simple to use.

The Sparkling Pebble
United States
25 minutes using the app
TYDAL replied September 9, 2022

Marvelous! Thanks so much for installing our app, and we are so glad that you had a great experience so far! If you have any further questions or experience issues along the way, just let us know. We're always here to help. 🙌 Cheers, Kevin

March 1, 2023

It is really good to communicate with the Rivo team, they very well understand the customer requirement and resolve every query. I mine case I had a very good experience while chatting with one of the team member Arianne.. With in a chat she resolve all my queries and also got some very good suggestion for my store.. which is also very useful and missing in my store.

Thanks You, and wish you very good luck for coming days.

THEGSND LLC
India
25 minutes using the app
TYDAL replied March 1, 2023

Your feedback has made our day! 🤩 We're so glad to hear that you had a wonderful experience with our services. We take pride in delivering exceptional work and providing outstanding customer service. Thank you for choosing us and for sharing your thoughts.
Best wishes, Kevin

January 6, 2023

The support is amazing! I chatted with the lovely Jel and she was so much help even advised me on changes to my website that had no relation to the Rivo app! You can remove the branding so the app does not show with the reviews, send automated emails to customers after 14 days of fulfilment and in honesty I can't believe the app is free

MINKLASHESDURHAM
United Kingdom
25 minutes using the app
TYDAL replied January 8, 2023

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

January 27, 2023

Jel helped me with so many things. She suggested things I didn't even think about. Unbelievable customer service. Thanks for the help.

KandlesByKyle
United States
25 minutes using the app
TYDAL replied January 30, 2023

Wonderful! Thanks so much for the 5-stars! 🌟 Cheers, Kevin

November 10, 2022

Yaci helped me remove your logo. She was pleasant to chat with. And helped me with all my questions. I wish all customer help was like her!

Designs N' Moore
United States
25 minutes using the app
TYDAL replied November 10, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

February 28, 2023

Where do I start? From the start, I was greeted by Pete. (An Amazing Soul to Say the Least.) He helped me get my store up and running with their Amazing App (Customer Service: Out of this world), and even gave me tips on how to Better Our Store. Thank You So Much, Pete!! M-H

The Must Haves
United States
24 minutes using the app
TYDAL replied February 28, 2023

It's always a pleasure to hear that our services meet your expectations! We take pride in delivering high-quality work and providing excellent customer service. Thank you for choosing us!
Much appreciated, Kevin

Edited January 14, 2023

this app is the best super easy to use and the customer service is super fast i removed the powered by trademark and ABBY from customer service went above and beyond she did it for free and also showed love to my social media and gave me great suggestions for my website im nothing but grateful I was connected to Abby!!

Kat Love Fashion
United States
24 minutes using the app
TYDAL replied January 16, 2023

What a wonderful review! 🤩 This made our day, and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks, Kevin