TYDAL Product Reviews App

TYDAL Product Reviews App

Reviews (3,248)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting Shopify store efficiency and credibility. It features a user-friendly interface, easy setup, and customizable options that match brand aesthetics. Key features include customizable review request emails, display of review stars, and easy review transfers via CSV. Integration with Shopify is smooth, and the customer support, especially from staff members like Jamie and Sam, is frequently praised for being proactive and helpful. Merchants appreciate the professional look and comprehensive features, including a robust free plan ideal for new or small businesses.

February 1, 2023

I would recommend this service because I had a great time getting setup with the app as Paul my chat agent helped me out with the entire app and was very professional and helped me out in everything I needed! Paul is the best agent on chat I have probably come across in the longest time

joms
United States
10 days using the app
TYDAL replied February 1, 2023

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin

May 27, 2023

I installed the app today and reached out to the Support team to help with some questions. Jel was super quick to help and even made suggestions that could boost my store's performance. Thank you ! Super excited to see the conversion this feature will bring.

ALR BEAUTY UK
United Kingdom
10 days using the app
TYDAL replied May 29, 2023

Thank you for sharing your feedback! We're thrilled to hear that our team was able to assist you quickly and provide valuable suggestions to optimize your store. We appreciate your business and can't wait to see your store's conversion rates soar! - Lea, Rivo Support Manager

January 4, 2024

Recomiendo 100%, el servicio al cliente es excelente y te atienden súper rápido.

MARDESAL
Mexico
6 days using the app
TYDAL replied January 12, 2024

¡Gracias por tus comentarios! Estamos muy contentos de que esté satisfecho con nuestro servicio. Siempre estamos aquí para ayudarte.
- Lea & Rivo Team

January 27, 2023

The app looked super clean. Customer service was amazing. Would definitely recommend to anyone looking for an app to add reviews to website

WealthWise
Canada
9 days using the app
TYDAL replied January 30, 2023

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟Best wishes, Kevin

Edited June 1, 2023

Once you uninstall the app, It just leaves their reviews there causing your site not to be usable for a day or 2 cause customers will see 2 reviews on your page one that you want and one from this supplier.

Issue was sorted promptly with Lea her service was exceptional!!!

Modernized Tech Solutions
South Africa
9 days using the app
TYDAL replied June 1, 2023

Hi Santic,

Lea here from Rivo! Thank you for letting us know and so sorry for the trouble with leftover code.

I've sent you an email to reach out and get to the bottom of this issue.
Feel free to contact me back anytime at lea@rivo.io.

Regards,
Lea

May 22, 2023

Great Support. Unbelievably fast and they are eager to help you succeed! They went out of their way to make sure I was happy. I was beyond happy.

SacredHealingSupplyCompany
United States
9 days using the app
TYDAL replied May 23, 2023

Thank you for your kind words! It means a lot to us that we were able to exceed your expectations and help you succeed. We always strive to go above and beyond for our customers. - Lea, Rivo Support Manager

November 30, 2022

Mica was super helpful customer service 100! Very helpful and super nice! Definitely worth reaching out to customer service for help!

22 Lives
United States
9 days using the app
TYDAL replied November 30, 2022

Your review means the world to us! We are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟 Cheers, Kevin

January 4, 2023

My experience was amazing. Paul was quick, effective, and informative when helping me! He made sure I wasn’t in need of anything and assured me that if I needed any help to check back in at anytime! Thanks so much!

A Mom & A Machine LLC
United States
9 days using the app
TYDAL replied January 4, 2023

We're so happy to see that you had an amazing experience! We're always striving to help you and your business succeed! Cheers, Kevin

December 20, 2022

Customer Service is Excellent & Easy Installation. Will give four start because I have just installed it so I can not say much about performance. Will review again after using for a while

Bodycreativity Products
Tanzania
9 days using the app
TYDAL replied December 27, 2022

Hi Bodycreativity Products team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best wishes, Kevin

May 24, 2023

amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing

Killer Condiments
Australia
9 days using the app
TYDAL replied May 24, 2023

Thank you for your review and feedback here! We appreciate hearing about your experience and are glad that Pete has been an amazing support. If you have any specific feedback regarding our app, we'd love to hear it! - Lea, Rivo Support Manager