TYDAL Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,702)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing customer reviews and boosting sales by increasing trust. It features a user-friendly interface, automated review requests, and customizable emails. The app supports customer photos and videos, enhancing review authenticity. Merchants appreciate its easy setup and exceptional customer support, especially highlighting team members like Sam and Jamie for their responsiveness and helpfulness.
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I recently had an excellent experience with the customer service team at Rivo . They were very helpful, friendly, and professional in addressing my questions and concerns.
The customer service representative I spoke with was knowledgeable and able to provide me with clear and concise answers to all of my questions. They were also very patient and understanding, and they took the time to make sure I was satisfied with their response.
In addition, the customer service team was able to resolve my issue quickly and efficiently. They provided me with a solution that exceeded my expectations, and I was very impressed with the level of service and support they provided.
Overall, I am extremely satisfied with the customer service I received from Rivo. I would highly recommend their services to anyone looking for high-quality and professional customer support.
What a wonderful review! 🤩 This made our day, and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and for sharing positive words about us. If any questions come up or if we can help along the way, please don't hesitate to let us know. 🙌 All the best, Kevin
Abbie was amazing. She helped me with exactly what I needed within a minute. Impressive. She also went above and beyond with a few things she didn't have to, nor did I expect but I am very grateful, and I can't wait to recommend them to my fellow business friends!
Your satisfaction is our top priority. Thank you for choosing our app and for giving us the opportunity to serve you. If there's anything we can do to improve your experience, please don't hesitate to reach out.
Best regards, Kevin
Pete was a lot of help with removing the branding and even answered a few extra questions I had about app functions. He did everything right and knew all the answers.
I love the app but would like a couple additional features that I feel would be helpful. But I see you may come out with them on updates in the future, so I will be patient. I was trying to get reviews from customers before I found this app so it was a pleasant surprise that it will be so easy now without me manually doing things to get them.
We're happy to hear that we were able to assist you with removing the branding and answered your additional questions in a knowledgeable and helpful manner. We appreciate your feedback on the features that you would like to see in our app, and we're always looking for ways to improve our product. We're glad to know that you've found our app to be a helpful tool for obtaining customer reviews, and we hope that our future updates will continue to meet your needs.
Best regards, Kevin
Very good experience. i used it since 15 days. customer support is also very good. Thanks to Rivo...
Thank you so much for your kind words! We're glad to hear you're enjoying your experience with us and appreciate your feedback. We're always here to provide excellent customer support, so please don't hesitate to reach out if you need anything. - Lea, Rivo Support Manager
Great customer service!! Paul was very helpful and took care of the initial requests to help setup quickly.
Thank you so much for sharing your positive experience! We appreciate your kind words and hope to continue providing excellent customer service. - Lea, Rivo Support Manager
abbie was so good customer servise she helped for my all problem with rivo i will mis her :(
We're so pleased that you love our support! Your review means the world to us, and we are always happy to help in any way we can and are available anytime. 😊 Thanks, Kevin
She was great and gave me good tips for my store! Was also a great help with removing the branding for me
Thank you for the lovely feedback! We're so glad to hear that our advice helped your store. It was a pleasure working with you and We're always here to help if you need anything else! - Lea, Rivo Support Manager
Great app, and with it being free, you can't really go wrong with picking this app. And the customer support is awesome!
Excellent! We appreciate you using our app and thanks for the positive 5-star review! Cheers, Kevin
Mica was great help.
Thank you so much! We're glad our team could assist you. We strive to provide great service to all our customers. Have a fantastic day!
- Lea & Rivo Team
Loved it and the rep was very helpful. The only thing I don't like is the email address being required.
We're so glad you love our app! Your positive feedback and review mean the world to us. Thank you so much! 🤩 Cheers, Kevin