TYDAL Product Reviews App

TYDAL Product Reviews App

Reviews (3,721)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customer reviews and boosting sales by increasing trust. It features a user-friendly interface, automated review requests, and customizable emails. The app supports customer photos and videos, enhancing review authenticity. Merchants appreciate its easy setup and exceptional customer support, especially highlighting team members like Sam and Jamie for their responsiveness and helpfulness.

September 7, 2022

App is easy to set up and Therese was very helpful with getting me started since I am new to adding reviews to my website as well as this app.

Sharky's Waters
United States
16 days using the app
TYDAL replied September 7, 2022

Thank you so much for the feedback and 5-Stars! We're so glad you like the setup process. 🤩 Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin

May 17, 2022

Betty was great, very quick, friendly and efficient. Definitely enjoyed my interaction today and the process was so quick

Saddity Extensions LLC
United States
16 days using the app
TYDAL replied May 17, 2022

We're so thrilled that you are happy with our service! Thank you so much for your kind and words positive review. Much appreciated, Kevin

June 7, 2023

The customer service is good and on point. I am about to learn how to use the app and request my first review but so far so good

At Balanceuk
United Kingdom
Over 1 year using the app
TYDAL replied June 9, 2023

Thanks for your feedback! We're glad to hear you're satisfied with our customer service. We're here to help you every step of the way to make sure you have the best experience possible! Let us know if there's anything we can do to make your experience even better. Cheers! - Lea, Rivo Support Manager

Edited March 23, 2023

The best! Very helpful! Highly recommend to everyone. Got help from Arianne not only with Rivo, but other store settings as well.

Holy Cow Bracelets
United States
16 days using the app
TYDAL replied March 23, 2023

We're thrilled to hear that you're enjoying our app and services and that you're willing to recommend them to others.
Thanks, Kevin

Edited May 14, 2024

I have had issues with this app since it was set up. Now the reviews are not uploading on my website. The issues was escalated and was supposedly fixed, but after reviewing my website I have still having the same issue. I tried chatting with support over 4 hours ago but still no reply

BUp Pajamas
United States
Over 1 year using the app
TYDAL replied January 24, 2023

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are happy with our services and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin

January 22, 2023

The Customer support is fast and straight to the point. Pete from support even pointed out a few tips I could use to improve my website. This is the easiest way to add reviews to your website.

lightgent
United States
16 days using the app
TYDAL replied January 22, 2023

It's music to our ears that you are happy with our customer support! Your 5-star review is much appreciated! 🌟 Thanks, Kevin

May 21, 2023

Arianne was a great helper and made me confident in the use of the app can't wait to see the results

DOLIS Maroc
Morocco
16 days using the app
TYDAL replied May 22, 2023

Thank you so much for the wonderful review! We're delighted to hear that our team was able to help you become confident in using our app. Wishing you all the best and have fun exploring the app! - Lea, Rivo Support Manager

December 21, 2022

I can share my opinion about this app which is excellent for me and very useful I hope all can give it a try you will love it too Abbie is great Thank you Abbie

BROOCHITON
Canada
16 days using the app
TYDAL replied December 21, 2022

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

August 2, 2023

Jel was really great to work with! All my questions were answered and I know have it running on my site. The app is straightforward and you can customize to your shop's branding!

EKK Candle Art
United States
15 days using the app
TYDAL replied August 4, 2023

Thank you so much for your awesome feedback! We're delighted that we could answer your questions and help you get your app up and running on your site. Enjoy using the app! If you need anything else, We're here to assist!
- Lea & Rivo Team

March 30, 2023

I had a constructive discussion with the support team. They also helped out with some stuff to get started.

Homely-Glow
Denmark
15 days using the app
TYDAL replied March 30, 2023

We're so glad that you're happy with our services! We take pride in delivering exceptional customer experiences and are committed to ensuring you have everything you need to succeed.
Best wishes, Kevin