TYDAL Product Reviews App

TYDAL Product Reviews App

Reviews (3,721)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customer reviews and boosting sales by increasing trust. It features a user-friendly interface, automated review requests, and customizable emails. The app supports customer photos and videos, enhancing review authenticity. Merchants appreciate its easy setup and exceptional customer support, especially highlighting team members like Sam and Jamie for their responsiveness and helpfulness.

February 6, 2023

The representative Arianne, was extremely helpful. She originally helped with removing the branding from my site, but even when the extra mile to give me a couple of pointers and the web links to help with my store. Will use this and further products in the future from the company!!

Discounted Apparel and Accessories
United States
18 days using the app
TYDAL replied February 6, 2023

5-Stars! Whoot Whoot! 🎉 We're so thrilled you are happy with our services and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin

August 4, 2023

Had a great experience getting help from Mica today. Fast, friendly and positive!
Even gave me some extra invaluable Shopify tips which were great as I just launched my store. Thank you so much!!!
//Yenny

Yenny's Happy Biz
Australia
17 days using the app
TYDAL replied August 7, 2023

Thanks so much for the sweet review! We're thrilled our team provided great help and the tips were useful for your store! If you need anything else, don't hesitate to reach out!
- Lea & Rivo Team

February 24, 2023

I was customizing my shop and I saw where I could get Rivo's branding removed. I clicked on it and met Abbie in the chat. She was phenomenal and even showed me how to change my Favicon which I didn't even know you could do. She was super helpful and easy to talk to. Keep her on the team!

MOVE FWWD
United States
17 days using the app
TYDAL replied February 27, 2023

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃
Thanks, Kevin

March 4, 2023

Very awesome experience. These apps are awesome and add so much value to my website. Thanks guys for such awesome apps!

Sunday Nutrition
United States
17 days using the app
TYDAL replied March 6, 2023

We're so glad our app has provided value to you and your store! Thanks so much for the positive review and and 5-stars! 🙌
All the best, Kevin

April 11, 2023

Dear Pete

I wanted to take a moment to express my appreciation for the outstanding online service I received from you. From start to finish, my experience was exceptional, and I wanted to share my positive feedback with you.
TOP SERVICE Pete

Asmara Bella
Switzerland
17 days using the app
TYDAL replied April 11, 2023

Thank you so much for taking the time to write such a wonderful review about your experience with our services and for sharing your positive feedback. We are thrilled that you were satisfied with the service you received and that it met your expectations. Here at Rivo, we always strive to provide exceptional customer service, and it's truly rewarding to hear that we've succeeded. It is always nice to hear that our efforts are recognized and valued by our customers. If you ever need any assistance in the future, please do not hesitate to contact us. We are always here to help and ensure that you receive the best possible service.
All the best, Kevin

May 15, 2022

Good app, gets the job done. Customer support from Paul was great, he's funny, helpful and to the point.

peacefulgrowingcollective
Australia
17 days using the app
TYDAL replied May 16, 2022

Thanks so much for the 5-Star review! Best regards, Kevin

June 28, 2023

Looking good so far! Helpful proactive staff - Pete was the guy who answered my message and I wasn't kept waiting long at all!

A heart shaped cherry
United Kingdom
17 days using the app
TYDAL replied June 29, 2023

Thanks for the feedback 😄Our team is always here to help! We're glad we could respond quickly and assist you. Let us know if there's anything else we can help with! 🙌 - Lea, Rivo Support Manager

October 11, 2023

Mica was amazing! Super friendly, efficient, awesome help! Thank you!

Kate Bitsakos Studio
United States
16 days using the app
TYDAL replied October 13, 2023

Thank you so much for the kind words! Glad our team could assist. It was our pleasure to help. Have a fantastic day!
- Lea & Rivo Team

January 9, 2023

My support person Abbie was amazingly helpful, not only with setting up but also pointers with my store. I would recommend this app to anyone. Thank you for going the extra mile to help.

Trendociti
United States
16 days using the app
TYDAL replied January 10, 2023

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! ✨ Best wishes, Kevin

February 22, 2023

Bonjour, bien pour le moment, je découvre l'application, service impeccable au niveau du chat aujourd'hui.

AZL Trading
Belgium
Over 1 year using the app
TYDAL replied February 24, 2023

Merci beaucoup d'avoir utilisé notre application et d'avoir laissé un avis ! Notre objectif est de dépasser vos attentes et nous aimerions entendre vos commentaires sur la façon dont nous aurions pu faire de votre expérience un 5 étoiles. Écrivez-nous à tout moment.
Cordialement, Kévin