Reviews (776)

Overall rating
4.6
Counts per rating level
  • 76% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention, noting its easy installation and customizable features like discounts and referral programs. They appreciate its seamless Shopify integration and user-friendly interface, which enhances the shopping experience. The ability to manually adjust points and import past orders is also valued. Excellent customer support is frequently highlighted, with the team praised for their responsiveness and effectiveness.

March 17, 2021

I wish there were more orders per month with the free trial so i can really build my business, than i would be able to pay for the justifiable monthly sub as i get those recurring customers

The Bitti Boutique
United States
10 months using the app
S Loyalty replied March 17, 2021

Thank you for your review. Besides the 14-day free trial, we are offering a free plan with limited program features for stores with average monthly orders of 100 or below. Our team will follow up with you by email to provide more details. Please feel free to reach out to us if you have any questions.

February 9, 2018

You should give sample reward programs to use for people who do not want to calculate numbers or who are not familiar with the best point systems to use.

Shopbombshellboutique
United States
5 months using the app
August 9, 2019

Form to manually add points to a customer's account is broken and does not work. There does not appear to be any way to contact the developers to report this.

Smug Store
United Kingdom
11 months using the app
September 2, 2016

excellent app so far...lets see how it works out, I'm very optimistic about this one among the others, it will most likely come down to the price in the end.

Skullyskorner
United States
11 days using the app
Edited October 13, 2015

The app is easy to install and fairly useful. It only can be used after checkout and customers cannot access their detail after. I had some difficulty with the customer service, but the responded quickly after they saw my frustration and helped fix the issues.

Greensbury Market
United States
4 months using the app
February 12, 2019

So far I'm off to a really rough start! I thought I had launched the rewards a week ago and NOT ONE of my customers purchasing signed up. So I checked today and when they click to sign up for rewards it's just been kicking them off the page and back to my website. Im so disappointed

Bow Peep Co.
United States
11 months using the app
S Loyalty replied March 11, 2019

Thanks for letting us know the problem you're having. To be a loyalty member, a customer will just need a store account. The "create account" button on S Loyalty shopper overlay is linked to your Shopify store account creation page. If your account setting in Shopify is "Accounts are disabled", the account sign up page will be hidden, and will bring your customers to the homepage of your store as expected when they click the button. Please go to Shopify admin > Settings > Checkout and make sure you have chosen either "Accounts are optional" or "Accounts are required", so that the account creation page can be displayed on your store. Let us know if you need help!

Edited May 3, 2018

i really likes this app, please also help me guys to install this app to shriandsam.com urgent please. hello contact me at shrinsam17@gmail.com

Shriandsam
India
11 days using the app
Edited March 20, 2019

You can't change the settings of the rewards program at free will even when you're subscribed to the highest paid plan. This is no good. You literally have to email their support so they can make the necessary changes. I will no longer utilize this app.

Coloured Raine Cosmetics
United States
10 months using the app
S Loyalty replied March 20, 2019

Thanks for your review. Since we do not encourage merchants to change the point earning ratio frequently as this can cause confusion to shoppers, we require merchants to contact our support team if they want to make changes related to points earning. This process can give us a way to highlight important notes about the change and to verify with the merchant that the change is correct. Hope this explains.

Sorry for any inconvenience caused and I hope that you can understand our rationale. If you need our help, please do not hesitate to let us know.

November 8, 2018

So easy to use and definitely gets the job done! I love it! This is truly a great, affordable app! Definitely get it

My Uni Blends
United States
9 days using the app
March 10, 2014

So far so good. I've seen a growth in our sales once we added the customer loyalty program. It was easy to set up, and had a clean interface.

Rogue Eyewear
United States
4 months using the app