Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, user-friendly interface, and robust features. It's praised for its easy setup, customization options, and efficient customer interaction management. The app is reliable and works well on both web and mobile platforms. Merchants appreciate its ability to enhance sales and provide live support. The free version meets many merchants' needs, while the paid version offers excellent value. It supports multiple languages and has an intuitive interface.

June 9, 2022

Molly的服务非常的nice,这个APP本来开始使用加载是有一些慢的,经过Molly和技术的协调,现在加载速度快了好多,Molly非常的热情,服务很周到,Molly也很耐心的把我加入了她的VIP,很感谢

ashinehair
China
About 1 year using the app
Channelwill replied June 13, 2022

非常感谢您在我们的应用程序上留下宝贵的评论! !您的支持和建议永远是威德克前进的最大动力!我谨代表所有团队成员向你们表示最诚挚的感谢! !

祝你生意兴隆,财源广进!

此致,
Molly|Willdesk 支持

January 7, 2023

Great support and quick response, even during off hours! Works very well with our store and implemented easily. They were also willing to help with some special requests, free of charge.

Steel Horse Audio
United States
About 1 year using the app
Channelwill replied January 7, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

January 8, 2023

App is great and easy to navigate. Hopefully some more features get added, they said they'll talk to the development team about it which will be awesome. Great support team

LeatherRepairCo-USA
United States
About 1 year using the app
Channelwill replied January 9, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Ashley|Willdesk Support

July 1, 2022

The service staff was great and upgraded the service for me! I think I will use it, looking forward to the service on the mobile side

MOREFINE
China
About 1 year using the app
Channelwill replied July 1, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

Edited May 24, 2023

I like it very much. App is loading faster, is more stable, and is customer-oriented, better than other inbox apps, I expect it will integrate with the Instagram channel in following days!

DEPULEY
United States
About 1 year using the app
Channelwill replied July 25, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

April 27, 2023

seems like a pretty great app, easy to set up a help desk. Excited to see how the live chat works. Great support team :)

Wink Formula
Singapore
Channelwill replied April 28, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona | Willdesk Support

December 11, 2022

Customer Service is excellent. This program offers a lot of value. The interface is clean and easy to use.

Mace Way
United States
About 1 year using the app
Channelwill replied December 11, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Pia|Willdesk Support

Edited December 9, 2023

Sophie quickly resolved my concerns and provided excellent service. A user-friendly app and highly recommended!

Crypto PPARs
Malaysia
About 1 year using the app
Channelwill replied November 4, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Ashley|Willdesk Support

Edited April 14, 2023

4 Jan 2023, Thanks to Mia for being extremely fast in terms of replying to messages and solving problems. She also is really helpful and provides extra guide to changing my avatar and setup FAQ in Willdesk. And it is easy to do with Willdesk. I definitely recommend this live chat app!

15 April 2023
WIlldesk has nice customer support, Pia able to solve my problem fast and patiently. and understand my doubt and explain to me well. Thank you Pia!

homfis
Malaysia
About 1 year using the app
Channelwill replied January 4, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia|Willdesk Support

September 7, 2022

I just downloaded the app and finished the app setting. It is a great app that helps to communicate with customers.

Shoperi
Canada
About 1 year using the app
Channelwill replied September 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support