Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

June 4, 2023

Amazing customer service, fast and reliable. Good app with option to manually translate. Really good app.

Cocobutts
Iceland
4 months using the app
Channelwill replied June 4, 2023

Thank you so much for taking the time to provide this positive review! We are thrilled to hear that you found our customer service to be amazing and our app to be fast, reliable, and with great translation options. We appreciate your support and hope to continue exceeding your expectations in the future.

- Mariadel 💖

August 19, 2022

Lovely and fast service! Easy-to-use app. I highly recommend it. It can be free or premium. Both are nice, and for now, the premium is free, so run!

Cappuccino mates
Colombia
4 months using the app
Channelwill replied August 19, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support

June 20, 2022

C'est toujours formidable d'avoir le soutien d'une application en ligne comme celle-ci. Lorsque j'avais un problème ou une préoccupation, Nona était toujours là, prête à trouver une solution et je ne la remercierai jamais assez.

Double Moon
Canada
4 months using the app
January 7, 2022

LOVE the app and it is so easy to use. I wanted to upgrade my plan and receivrf Fast and efficient support and help!

Heart and Stone NW
United States
4 months using the app
Channelwill replied January 7, 2022

Hi there,

Thank you for your approval. We are glad that we can help you. We will keep going to offer better service. If there is anything else we can help, just feel free to contact us.
Thanks again for your support. Have a wonderful day~

Regrads
Anne

July 19, 2022

This is very good , customer service tools include WhatsApp, very patient, solve problems very quickly, and you can write some common prombers and it has free plan!

JAZZY LION ELECTRONICS
China
4 months using the app
Channelwill replied July 20, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

June 4, 2023

Benutzerfreundlichen Oberfläche. Man versteht sofort wo was eingerichtet werden. Falls doch Fragen entstehen, beantwortet der Support in kürzester Zeit.

Einfach top, kann ich wirklich sehr empfehlen

foreverLily.de
Germany
4 months using the app
Channelwill replied June 4, 2023

Vielen Dank für Ihre positive Bewertung! Wir freuen uns zu hören, dass Sie unsere benutzerfreundliche Oberfläche schätzen und dass unser Support-Team schnell und effektiv Ihre Fragen beantworten konnte. Es ist großartig zu hören, dass Sie unsere App empfehlen würden. Wir werden weiterhin daran arbeiten, unseren Service zu verbessern und Ihre Erwartungen zu übertreffen. Vielen Dank für Ihre Unterstützung!

- Mariadel 💖

May 24, 2022

The app has a lot of interesting features and it is so user-friendly.
All kind words for the support team!

StopSecondHandShop
Serbia
4 months using the app
Channelwill replied May 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
kelly|Willdesk Support

August 19, 2022

so good so good so good so good so good so good so good so good
so good so good so good so good so good so good so good so good

Happiness Crystal
China
4 months using the app
Channelwill replied August 19, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Alannis|Willdesk Support

June 6, 2023

The service was fast easy and amazing I just started using this app last month and its super easy to use

Official MoonLite Apparel
United States
4 months using the app
Channelwill replied June 6, 2023

Thank you for your review! We're thrilled to hear that you find our service fast, easy, and amazing. It's great to know that you find our app super easy to use. We appreciate your business and look forward to continuing to provide you with a great experience.

- Sophie💖

August 17, 2022

Não conhecia a app e Nona apresentou-me e deu todo o suporte para a perfeita configuração! Excelente suporte de Nona e estou muito satisfeita com a app.

Driven PT
Portugal
4 months using the app
Channelwill replied August 17, 2022

Obrigado por nos dar uma avaliação de 5 estrelas. Estamos muito gratos por sentir que lhe servimos bem. Agradecemos muito o seu apoio, recomendando-nos a seu amigo sobre nosso aplicativo, para que possamos espalhar ajuda para outras pessoas. Se você tiver alguma dúvida, por favor entre em contato conosco a qualquer momento!! Estaremos sempre aqui para você servir!

Cumprimentos,
Suporte Nona|Willdesk