Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

Edited July 7, 2023

Mia was very quick and helpful in answering and resolving my questions on this amazing app.

Willdesk will allow me to offer my customers more efficient and personalized assistance in their purchasing process without a doubt.

ZzleepDream
Spain
4 months using the app
Channelwill replied July 7, 2023

Thank you for taking the time to share your positive experience with Mia and our app! We are thrilled to hear that you found her assistance quick and helpful. It's great to know that Willdesk will be able to provide you with more efficient and personalized assistance for your customers. We appreciate your support and hope to continue exceeding your expectations in the future.

- Mia 💖

March 21, 2022

Amazing! The best free chat tool. I can connect to different option in the same button, even, personalise with my brand's color and style!!

LM Beauty Care
Australia
4 months using the app
Channelwill replied March 21, 2022

Wow! Thank you so much for your high approval! Your positive feedback brings us infinite energy to offer better service. Should you need any help, please do not hesitate to contact us. All the best, Esther

April 24, 2022

Absolutely amazing! Love the UI, they even offered a free premium service. No hidden costs. Definitely recommend

Sensuex Official
United Kingdom
4 months using the app
Channelwill replied April 27, 2022

Hello, Sensuex Official!

Thank you for taking the time to share your positive experience with us! Should you need any help along the way, just let us know. We are delighted to lend our hands.

All the best
Nona

May 25, 2022

Completely free. Fast and friendly service, would definitely recommend. other Chat applications can not even be half of this application. Thank you Kelly. Thank you willdesk

Marblenia
United States
4 months using the app
Channelwill replied May 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
kelly|Willdesk Support

September 1, 2022

Good app with great functionality. Very fast support. Intuitive and easy to use. Recomend to try it :)

TikiKid
United States
4 months using the app
Channelwill replied September 2, 2022

Thank you for your 5-star rating. We are quite glad to know that we were able to provide you with excellent service. We would greatly appreciate it if you could tell a friend about our app so that we can help more individuals. Please contact us at any time if you have any questions!! We will always be available to assist you!
Best Regard,
Jessa|Willdesk

February 25, 2023

This app is fantastic! I just got the app, and its details of keeping track of your clients with the live chat feature to convert your client are beyond helpful. I 100% recommend this app, and Mariadel has been beyond helpful with the setup process of the will desk, going above and beyond to assist my needs!

Muidiri
United States
4 months using the app
Channelwill replied February 26, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Mariadel|Willdesk Support

July 28, 2023

Amazing customer service, Sophie was very nice and helpful, app is excellent lots of option to make your website beautiful and professional. Recommend to everyone.

SKYMEND
United States
4 months using the app
Channelwill replied July 30, 2023

Thank you for your kind words! We are thrilled to hear that Sophie provided excellent customer service and that you found our app to be full of options to make your website beautiful and professional. We appreciate your recommendation and look forward to seeing your website flourish with our app.

- Sophie

November 2, 2023

Sehr netter Kundenservice

Wildblade
Germany
4 months using the app
Channelwill replied November 6, 2023

Vielen Dank für Ihr Feedback! 😊👍🌟 Unser Ziel ist es, Ihnen den besten Kundenservice zu bieten. Wir freuen uns, dass Sie mit unserer Hilfe zufrieden sind! 💬👏🛍️
Sophie|CW Willdesk Team 💬

October 10, 2023

it's very good app. Highly recommended

Gentseyewear
China
4 months using the app
Channelwill replied October 11, 2023

Thank you for your positive feedback! We're thrilled to hear that you enjoyed using our app and would recommend it to others. We appreciate your support and hope that you continue to find our app helpful. If you have any suggestions or feedback for us, please don't hesitate to reach out. Thanks again!

- Mariadel 💝🥰

January 22, 2023

Very recommended application, choose them ! there is no better than this application
The welcome was warm and friendly

FWI
Guadeloupe
4 months using the app
Channelwill replied January 27, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel |Willdesk Support