Reviews (782)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.
Refine
-
By rating
The support tries very hard to fix my problems with the app. I hope I enjoy the app and my customers do too.
To our valued user:
This is Molly from willdesk support team, I'm so sorry for all the inconvenience caused to you, could you please give us one chance to help to resolve the issue for you...Molly will definitely spare my effort to help you with any issues!! please trust Molly!!
Best Regards,
Molly/willdesk support
So far so good.... The customer service team are excellent though, very quick to respond and help out.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Jessa|Willdesk Support
The function is very good, the customer service response is also very fast, thank you very much, one hundred percent.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Molly|Willdesk Support
Excepcional o suporte. Rápido, atencioso, prático e muito responsivo. Gostei muito e recomendo a todos.
Obrigado por nos dar uma avaliação de 5 estrelas. Estamos muito gratos por sentir que o servimos bem. Apreciaremos muito seu apoio, recomendando-nos a seu amigo sobre nosso aplicativo, para que possamos espalhar ajuda para outras pessoas. Se você tiver alguma dúvida, por favor entre em contato conosco a qualquer momento!! Estaremos sempre aqui para você servir!
Atenciosamente,
Nona | Suporte Willdesk
Setup is quite good. Ability to add predefined responses and ability to respond via whatsapp. It would be nice if the whatsapp messages were prefixed with "from :" or similar, as the messages just appear on my mobile at the moment
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Jade|Willdesk Support
Ashley is really helpful. Excellent solution as the customer service, professional technique support of configure the helping center. Great App Every Shop Must Have
We are really grateful to feel that we served you well and we really appreciate your 5-star review. We will continue to give excellent service, if you need help, please feel free to contact us.
Best Regards,
Ashley|Willdesk Support
The best app for live chat! I had used many different apps and I can now say that I like this one the best so far. The management is very easy and the design is unique. In addition, the app also offers useful features like integrated track order platform and helpdesk.
I've already had contact with the support, they were very friendly and always answered after a few seconds! That's what I call a great app
Hello,Arizva!
You're amazing for expressing your satisfaction by writing a review. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!
Best Regards
Nona|Willdesk Support
Very easy to use. So far its worked out great for our store. It was easy to update all our questions and get it up and running.
Hi there,
Thank you for your approval. We value your feedback and we will keep going to offer better service. If there is anything we can help with, please do not hesitate to contact us.
Thanks again for your support. Have a nice day!
Regards
Anne
Hi Nona, thank you for introducing me this app. I appreciate your help and you did great! So efficient! I usually dont entertain adding another app but you were just so good!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
What a great app! It's easy to use a lot of options to choose from and the most important is super friendly and helpful customer service! Thank you
Hello, GoldFashion!
Thank you for the wonderful review and for taking the time to share your feedback with Willdesk. This inspires us to do even better in serving clients like you. If you have any questions or problems, do contact us on our live chat anytime we are open 24/7.
Best Regards,
Nona|Willdesk Support