Reviews (771)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its scalability and ease of integration with Shopify, making it ideal for small businesses. It is noted for its effective live chat feature and multilingual support, enhancing customer service and catering to a diverse customer base. The app is also cost-effective, with even the free version providing substantial functionality. Merchants appreciate the customization options that allow alignment with their store's aesthetics. The reliable performance on both web and mobile platforms, along with proactive and responsive customer support, is frequently highlighted.

May 26, 2023

Aplicativo excelente, realmente excedeu minhas expectativas, muito bom mesmo, recomendo a todos que desejam um chat completo e prático. Assim como o app o suporte é excelente, em especial a Mariadel

Loja Trendify
Brazil
About 2 months using the app
Channelwill replied May 27, 2023

Obrigado por nos dar uma avaliação de 5 estrelas. Estamos muito gratos por sentir que o servimos bem. Apreciaremos muito seu apoio, recomendando-nos a seu amigo sobre nosso aplicativo, para que possamos espalhar ajuda para outras pessoas. Se você tiver alguma dúvida, por favor entre em contato conosco a qualquer momento!! Estaremos sempre aqui para você servir!

Atenciosamente,
Mariadel | Suporte Willdesk

February 15, 2023

Mia has helped me with everything since I joined WillDesk.
I would recommend you to use willdesk and talk to mia for help.
Thank you Mia for the help

ThePetPeak
Australia
About 2 months using the app
Channelwill replied February 15, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
Best Regards,
Mia | Willdesk Support

July 18, 2022

I used this app to setup my instore and password page chat. Neo was able to assist me until everything was up and running seamlessly. I would recommend this app to anyone and everyone.

Source It
Australia
About 2 months using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

April 26, 2022

Amazing app that provide most of the features that client needs. Super amazing customer service. Fast in respond, kind and helpful. Thank you Esther and Jian for the fast respond. Really appreciate. Highly recommended.

youruniquegiftisnext
United States
About 2 months using the app
Channelwill replied April 27, 2022

Hello, youruniquegiftisnext!

You're amazing for expressing your satisfaction by writing as review. It means so much to us. We've work hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona

January 9, 2023

Fast And Easy Services. Works very well with our store and implemented easily.
Thank you, Mia for your help and your assistance throughout the process.

Cusper
India
About 2 months using the app
Channelwill replied January 9, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia|Willdesk Support

August 30, 2022

The installation and setup was very easy. Also support from Willdesk were great! I would recommend this app to everyone.

Mijana Beauty
Austria
About 2 months using the app
Channelwill replied August 30, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

December 31, 2021

I love the app and love the faq section on the app. Keep up the great work! I love the app and love the faq section on the app. Keep up the great work!

SheBossytheBrand
United States
About 2 months using the app
Channelwill replied January 6, 2022

Hi SheBossytheBrand

Thank you for your approval. We value your feedback and your support means a lot to us. We will keep going to offer better service. If there is anything else we can help, please do not hesitate to contact us.
Thanks again for your support. Have a nice day.

Regards
Anne

June 7, 2023

good,功能基本满足需求,我会想其他同行推荐。功能界面清爽好用,华而不实的功能几乎没有,十分靠谱的插件。适合!非常棒,非常棒,非常棒,非常棒,非常棒,非常棒,非常棒,非常棒,非常棒,非常棒,非常棒,非常棒!

华人蒸汽
Hong Kong SAR
About 2 months using the app
Channelwill replied June 9, 2023

感谢您的积极反馈!我们很高兴听到我们的插件满足您的需求并且您认为它可靠。我们感谢您向同行推荐,并希望您继续发现我们的插件有用且易于使用。再次感谢您的支持!

- Mariadel 💖

March 31, 2023

Great support team, user friendly interface. Also aware of customer feedback and working to implement additional features. Easy to recommend if you're looking for a customizable chat widget.

Armodilo Display Solutions Inc
Canada
About 2 months using the app
Channelwill replied April 2, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.

Best Regards,
Mia | Willdesk Support

Edited September 1, 2022

Highly recommend it to everyone looking to install the App. Great features and Serves well and is worth everything. Thank you very much Nona for guiding me.

Hayy
Australia
About 2 months using the app
Channelwill replied September 2, 2022

Thank you for your 5-star rating. We are quite glad to know that we were able to provide you with excellent service. We would greatly appreciate it if you could tell a friend about our app so that we can help more individuals. Please contact us at any time if you have any questions!! We will always be available to assist you!
Best Regard,
Nona|Willdesk