Reviews (765)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy setup, highlighting its effective live chat, FAQ sections, and multi-channel management. The customer support team, especially Sophie, Mariadel, and Nona, is frequently praised for responsiveness. It integrates smoothly with Shopify and is reliable on both web and mobile platforms, making it ideal for small businesses. The app offers a free version for startups and scalable paid options for growing companies, with customization capabilities and multilingual support enhancing the customer service experience. Merchants recommend it for its comprehensive features and exceptional support.

September 14, 2023

Great app

Paws Akin
Singapore
About 2 months using the app
Channelwill replied September 17, 2023

Thank you for your positive feedback! We are thrilled to hear that you enjoyed using our app. If you have any suggestions or feedback for us, please do not hesitate to let us know. We are always looking for ways to improve our app and provide the best experience for our users.

-Joewelyn 🌹

April 14, 2022

Everything is good except need an APP for my mobile.Simple and functional ,easy to set up.Looking forward to the future feature.

Donodiary
United States
About 2 months using the app
Channelwill replied April 15, 2022

Hello Donodiary,
Thank you for taking time to share your positive experience with us ! Should you need any help along the way, just let us know. We are delighted to lend our hands.

All the best
Esther

July 29, 2022

muito bom atendimento aplicativo muito simples para ser utilizado creio que minhas vendas vão aumentar consideravelmente

Shopsstorebr
Brazil
About 2 months using the app
Channelwill replied August 1, 2022

Obrigado por nos dar uma avaliação de 5 estrelas. Estamos muito gratos por sentir que lhe servimos bem. Agradecemos muito o seu apoio, recomendando-nos a seu amigo sobre nosso aplicativo, para que possamos espalhar ajuda para outras pessoas. Se você tiver alguma dúvida, por favor entre em contato conosco a qualquer momento!! Estaremos sempre aqui para você servir!

Cumprimentos,
Suporte Nona|Willdesk

August 4, 2022

perfect app, nice customer service! fluid function and aesthetically pleasing on my website. would recommend 100%

Pristine Perfumery
Italy
About 2 months using the app
Channelwill replied August 4, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

July 6, 2022

Love this app they are very quick to respond and very helpful. I will definitely keep using this app. Cant wait for the locations and upgrades to come.

Most Wanted Love
United States
About 2 months using the app
Channelwill replied July 7, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

August 17, 2022

Den här appen är den bästa appen jag har använt hittils , om vi ska komma till kundsupporterna dem är fantastiska är så nöjd med dem

Gravyr Store
Sweden
About 2 months using the app
Channelwill replied August 17, 2022

Tack för att du gav oss en 5-stjärnig recension. Vi är verkligen tacksamma över att känna att vi tjänat dig väl. Vi kommer att uppskatta ditt stöd genom att rekommendera oss till din vän om vår app, så att vi kan sprida hjälp till andra människor. Om du har några frågor, vänligen kontakta oss när som helst!! Vi kommer alltid att finnas här för dig att tjäna!

Vänliga hälsningar,
Molly|Willdesk Support

July 26, 2022

I use this application to help me carry out https://screw-manufacturing.myshopify.com/. I really like the way it handles problems, give this app a thumbs up

Screw, nut manufacturing enterprises
China
About 2 months using the app
Channelwill replied August 1, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

August 17, 2022

Very good and very useful app. Customer support was great too, Nona helped me set up everything i needed to set up, very good service, help, and support from Nona, i really appreciate it.

Fitness G Store
United States
About 2 months using the app
Channelwill replied August 17, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

September 8, 2022

An excellent app that deserves more than five stars, great customer service, and the app is free, one of the best apps ever

Momento one
Egypt
About 2 months using the app
Channelwill replied September 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

April 29, 2022

parfait ! très très bon SAV, ils sont au top. ils mon très vite aider dans la configuration pour mon site !

Central-Market
France
About 2 months using the app
Channelwill replied April 29, 2022

Bonjour Central-Market!

Merci d'avoir pris le temps de partager votre expérience positive avec nous! Si vous avez besoin d'aide en cours de route, faites-le nous savoir. Nous sommes ravis de prêter main forte.

Tous mes vœux
Nona