WD‑Live Chat, Helpdesk,Chatbot , 734 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, easy setup, and top-notch customer support. They appreciate the live chat and FAQ features, noting their usefulness for online stores. The app is praised for its reliability and customization options, with a free version that's ideal for smaller websites. The support team is recognized for their quick and effective problem-solving. Merchants report increased sales and improved customer interaction, with many planning to upgrade their subscriptions due to positive experiences with recent updates.
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Great app for the new webshop not too complicated not too much work to do - Great service quick reply and help A++++
Hi,
Thank you for your approval. Your support means a lot to us. If there is anything I can help with, please do not hesitate to contact us.
Thanks again for your support. Have a wonderful day!
Regards
Anne
Great app with Great customer service from Alannis! This is what i'm looking for, user friendly app and great for my store inquiry!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Molly|Willdesk Support
so far its perfect
helps in FAqs chats, labels, ticketing system and more highly recommended support is amazing
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Mariadel|Willdesk Support
Very nicely made live chat app. Support is really calm and generally the app just does the thing that it says it does.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona |Willdesk Support
The customer service is great. Even though this app is totally free, the customer assistant still offers me full support at any time.
Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willdesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you!!
I wish you a prosperous business and a lot of money!
Best Regards,
Molly|Willdesk Support
The best FAQ Help Center in Shopify you can find. Perfect. For normal store and drop shipping store is the best editor for faq site.perfeccccccct app on Shopify store
Hi there,
Thank you so much for your highly approval. We value your feedback very much. If there is anything else we can help, just feel free to contact us and we are glad to help you.
Thank you again for your support!
Regards,
Anne
他的客服真的很不錯，很有耐心，也幫到我所有的問題。
應用程式方面，要做到的地方都有。比官方的Chat Box更好。
我很滿意，重點是可以連結到Whatsapp，十分方便。
設置也很多元化，會一直用下去的。
非常感谢您在我们的应用程序上留下宝贵的评论！ ！您的支持和建议永远是威德克前进的最大动力！我谨代表所有团队成员向你们表示最诚挚的感谢！！
祝你生意兴隆，财源广进！
温暖的问候，
Willdesk 团队
As a new store, I cannot afford sub to all the apps that I need. I was counting on this app to provide me with a helpdesk and that it would ramp with my business. Free plan? Great! Once I get rocking, I can unlock the features I need by upgrading my sub. Not with this app. You have a 30-day eval period and then it's gimee-da-cash mode. Disappointed b/c willdesk is a great looking app that actually works well. Also, the app left behind code remnants that didn't get cleaned up.
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My response to willdesk's response: On my dashboard, there was a clear, direct, and concise message stating, without uncertainty, that my plan would expire next month. I know your site collateral says free forever. The fact that you seem to be completely unaware of conflicting messages in your collateral and software absolutely supports my review rating.
That and the absolutely horrid liability of not cleaning up after your own application and leaving code artifacts is, as a retired developer, inexcusable. WillDesk has, as a result, completely upended my confidence in the reliability and security of the Shopify application, leaving me to ask: what else did you install and fail to clean-up?
I believe I was more than generous in awarding you two stars simply because of the abysmal code clean-up post-uninstall practices of the Willdesk app.
Hi Shokt,
We are deeply sorry that inconvinence you has been experienced. We opt-in giving great service and support to each of our users as we value you and we are truly great that we can serve you well.
Also, I think there is some misunderstanding between us. You can enjoy every function under the free plan. We are also pleasured to accompany with your business.
We will highly appreciated it if you would read my message and give us another chance.
Best regards,
Nona|Willdesk Support Team
The customer service is very prompt, Kelly and the plugin is good, it is recommended to use. Hope the new features come out soon
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.
Best Regards,
kelly|Willdesk Support
The installation, setup and customization are super easy and the customer service is top notch! I've been looking for a decent chat app for a while and am so glad I found this one!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support