Reviews (738)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface, easy setup, and robust features. The live chat function is praised for its efficiency and customization options, including order tracking. The seamless integration with Shopify and quick access to detailed customer information is appreciated. The support team, particularly Sophie and Nona, are recognized for their prompt and knowledgeable responses. The app's multilingual support and unified inbox for various channels like Live chat, Email, Whatsapp, and Messenger are also valued. Even the free version is commended for its excellent support and value for money. Merchants appreciate the app's ability to enhance sales, improve customer interaction, and add a professional touch to websites.
Refine
-
By rating
As a new store, I cannot afford sub to all the apps that I need. I was counting on this app to provide me with a helpdesk and that it would ramp with my business. Free plan? Great! Once I get rocking, I can unlock the features I need by upgrading my sub. Not with this app. You have a 30-day eval period and then it's gimee-da-cash mode. Disappointed b/c willdesk is a great looking app that actually works well. Also, the app left behind code remnants that didn't get cleaned up.
-------------------------------------------------------
My response to willdesk's response: On my dashboard, there was a clear, direct, and concise message stating, without uncertainty, that my plan would expire next month. I know your site collateral says free forever. The fact that you seem to be completely unaware of conflicting messages in your collateral and software absolutely supports my review rating.
That and the absolutely horrid liability of not cleaning up after your own application and leaving code artifacts is, as a retired developer, inexcusable. WillDesk has, as a result, completely upended my confidence in the reliability and security of the Shopify application, leaving me to ask: what else did you install and fail to clean-up?
I believe I was more than generous in awarding you two stars simply because of the abysmal code clean-up post-uninstall practices of the Willdesk app.
Hi Shokt,
We are deeply sorry that inconvinence you has been experienced. We opt-in giving great service and support to each of our users as we value you and we are truly great that we can serve you well.
Also, I think there is some misunderstanding between us. You can enjoy every function under the free plan. We are also pleasured to accompany with your business.
We will highly appreciated it if you would read my message and give us another chance.
Best regards,
Nona|Willdesk Support Team
great support even im still trying the function right now, but at least customer service is pretty good and responsive, recommended
Thank you for your feedback! We're happy to hear that our customer support team was able to assist you, even while you were still learning how to use our app. We appreciate your recommendation and look forward to continuing to provide great support for you.
- Nona💖
The customer service is very prompt, Kelly and the plugin is good, it is recommended to use. Hope the new features come out soon
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.
Best Regards,
kelly|Willdesk Support
The installation, setup and customization are super easy and the customer service is top notch! I've been looking for a decent chat app for a while and am so glad I found this one!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
Hasta el momento bien espero no se desactive todo muy bien . hemos inbstalado con facillidad y configurado todo super rapido , esperamos no se desactive rapidemente
Gracias por darnos una revisión de 5 estrellas. Estamos muy agradecidos de sentir que le servimos bien. Apreciaremos mucho su apoyo al recomendarnos a su amigo sobre nuestra aplicación, para que podamos ayudar a otras personas. Si tiene alguna pregunta, no dude en contactarnos en el chat en vivo y el correo electrónico.
Saludos cordiales,
Nona|Soporte de Willdesk
Vi er lige begyndt at bruge app'en og indtil videre virker det super fint. Support er hurtige at komme i kontakt med og meget hjælpsomme :)
Tak fordi du gav os en 5-stjernet anmeldelse. Vi er virkelig taknemmelige for at føle, at vi har tjent dig godt. Vi vil sætte stor pris på din støtte til at anbefale os til din ven om vores app, så vi kan hjælpe andre mennesker. Hvis du har spørgsmål, så kontakt os til enhver tid!! Vi vil altid være her for at tjene dig!
Med venlig hilsen
Nona|Willdesk Support
Stellar customer service! :) Thank you, Nona for your help and your assistance throughout the process.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
The applet is very useful and worth recommending. The application is very convenient and you can reply offline. Overall, it is a good experience.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Molly|Willdesk Support
gostei bastante, bem completo. uma pena não possuir a opção de mudar as cores e poder tirar o banner de fundo. de resto tudo ótimo
Obrigado por nos dar uma avaliação de 5 estrelas. Estamos muito gratos por sentir que lhe servimos bem. Agradecemos muito o seu apoio, recomendando-nos a seu amigo sobre nosso aplicativo, para que possamos espalhar ajuda para outras pessoas. Se você tiver alguma dúvida, não hesite em contactar-nos no chat ao vivo e e-mail.
Verdadeiramente,
Equipe Willdesk
Lovely app, Great support and Quick response...
I think this app will have a great progress in the future.
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Molly|Willdesk Support