Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and top-notch customer support. They appreciate the live chat and FAQ features, noting their usefulness for online stores. The app is praised for its reliability and customization options, with a free version that's ideal for smaller websites. The support team is recognized for their quick and effective problem-solving. Merchants report increased sales and improved customer interaction, with many planning to upgrade their subscriptions due to positive experiences with recent updates.

February 8, 2022

super cool app i really like it! its easy to use and it was free to upgrade which was awesome. i really look forward to using it

Psych
United States
2 days using the app
Channelwill replied February 8, 2022

Hi there,

Thank you for your approval. Your support means a lot to us. And we will keep going to offer better service. If there is anything else we can help, please do not hesitate to contact us.
Thanks again for your support. Have a wonderful day~

Regards
Esther

March 23, 2023

Super helpful and responsive. Pia was a great customer service, representative. Will definitely use again!

Dingdongdimsum
United Kingdom
2 days using the app
Channelwill replied March 23, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Pia|Willdesk Support

August 13, 2022

When I used it today, I encountered some problems, I consulted their customer service staff Molly, and she immediately helped me solve the problem, thank her very much, and this app is very easy to use, it has helped my customers and me.

Lyou Store
China
2 days using the app
Channelwill replied August 15, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

September 11, 2022

Amazing app with wonderful support. I think it is the best online chat system on the market with a lot of free options , Thank you .

GirlyDonna
United States
2 days using the app
Channelwill replied September 11, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jade|Willdesk Support

April 15, 2022

This app is the greatest! Its already simplifying customer service and their helpdesk is phenomenal! Best app I found! Thank you, thank you, thank you!

infanttech
United States
2 days using the app
Channelwill replied April 15, 2022

You're amazing for expressing your satisfaction by writing a review, infanttech . It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send a quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona

December 21, 2021

Super facil de usar e criar formularios de principais perguntas. recomendo a todos. Muito bom! Estou adorando demais!

Oferta Zoom
Brazil
2 days using the app
Channelwill replied January 8, 2022

Hola,

Gracias por su aprobación. Valoramos sus comentarios y seguiremos ofreciendo un mejor servicio. Si hay algo en lo que podamos ayudar, por favor no dude en contactarnos.
Gracias de nuevo por vuestro apoyo. ¡Que tenga un lindo día!

Saludos
Anne

March 19, 2023

very useful. and the services are very kind to help. So happy I can find this app for my store. But when I can get the chatrob and integratin INs?

MIEAP
China
2 days using the app
Channelwill replied March 20, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Pia|Willdesk Support

Edited December 25, 2021

La aplicación es muy interesante porque te permite poder proporcionar inefable y necesaria información en tu tienda online para que los clientes puedan sentirse más unidos y familiares y así la tasa de conversión aumentar

Caninoexperts
Spain
1 day using the app
Channelwill replied January 6, 2022

Hola Caninoexperts,

Gracias por su aprobación. Valoramos sus comentarios y su apoyo nos aporta energía para seguir adelante. Si hay algo más en lo que podamos ayudar, no dude en contactarnos.
Gracias de nuevo por vuestro apoyo. Ten un día maravilloso.

Saludos
Anne

July 31, 2023

感觉非常不错!它很容易上手,让我的聊天变得更加高效和愉快。我喜欢它简洁明了的界面设计,客服的快速响应也让我非常惊喜!而且免费的计划完全满足我现在的需求,白嫖帝王在此,总的来说,我会毫不犹豫地向我的朋友们推荐Willdesk!

Thamtu
China
About 1 hour using the app
Channelwill replied August 1, 2023

感谢您的积极评价!我们很高兴听到您认为 Willdesk 易于使用,并提高了您的聊天效率和乐趣。我们的团队致力于为客户提供及时、有帮助的服务,因此我们很高兴听到您有这样的体验。我们感谢您的推荐,并期待继续满足您的需求。

- Sophie 💖

June 21, 2022

Love it, really good costumer service and also very helpful with everything. Fast answer. Really recommend this app.

Zempio
Denmark
1 day using the app
Channelwill replied June 21, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Nona|Willdesk Support