Reviews (782)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.
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Great and app and great customer services from the team. They explained well and also offered some suggestions
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Jessa|Willdesk Support
Love how this app consolidates multiple chat channels into one. Jessa from the help center did an excellent job in assisting me in getting everything setup as well as answering my questions! Excited to have y'all provide our websites live chat service!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Jessa|Willdesk Support
I just started using the app, it's fine, for now I'm happy with it. I like quick support and a simple menu.
Hi there,
Thank you for your approval. It's our pleasure to help you. Your support means a lot to us. And we will keep going to offer better service. If there is anything else we can help, please do not hesitate to contact us.
Thanks again for your support. Have a wonderful day~
Regards
Esther
Mia has helped me with everything since I joined WillDesk.
I would recommend you to use willdesk and talk to mia for help.
Thank you Mia for the help
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
Best Regards,
Mia | Willdesk Support
This app has a lot of technical issues. The mobile app does not work or alert you of new messages from customers. Upon logging into the desktop version we discovered several missed messages from customers attempting to live chat. This app has given us a poor customer service reputation due to unfixed bugs and errors. Mobile app has little to no features and no notification settings. Overall needs a lot of work and updating, pretty unreliable for a business. Customer service agents keep repeating basic advice and unwilling to understand the magnitude of this problem
Dear Carbonesque,
Please accept my heartfelt apologies for the inconvenience that this caused you.
We totally understand your feelings and we are so sorry for the inconvenience you have experienced. If you can kindly give us another chance, we would take a full check of your website and solve your issues. Please do trust us and we appreciate your understanding a lot. We are also sorry for taking up your time that our customer service failed to resolve your issues, I will take full responsibility of it and we will train and improve more our customer support.
We hope that you will give another chance and we would provide better service and experience.
Sincerest
Rong|Willdesk Product Manager
thank you for your wonderful speedy response and help Mariadel, you made it very easy for me to edit what i needed to do. thanks
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
Best Regards,
Mariadel | Willdesk Support
Very helpful CS team and we really love the features of the app! Hope they can continue with all the great work and Kudos to the team!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
You're app is amazing. Also you're supporter named 'Nona' was most efficient and cooprative chat supporter I had in a long time. Shoutouts for her.
Also very simple and easy use! Rating it 10/10
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
Applicazione TOP, veloce e fluida, molto utile anche il fatto che posso recensire i tuoi clienti, veramente ottima.
Grazie per averci dato una recensione a 5 stelle. Siamo davvero grati di sentire che ti abbiamo servito bene. Apprezzeremo molto il tuo supporto consigliandoci al tuo amico in merito alla nostra app, in modo da poter diffondere aiuto ad altre persone. Se avete domande, vi preghiamo gentilmente di contattarci in qualsiasi momento!! Saremo sempre qui per te per servire!
Distinti saluti,
Molly|Supporto da scrivania
WillDesk is an amazing product for your website, live chat for Facebook, emails, and more. It's really easy to use and can help you increase your conversions and ROI. Thanks for your help Molly!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Molly|Willdesk Support