Sellbrite , 191 reviews

STAY AWAY! this app has serious issues- it can not do what it is supposed to do, import and sync listings. i decided to give it a 2nd try which was a huge mistake. i hate it even more now than i did the first time i tried it.

it loses photos on imports, and does not publish to channels according to the settings (i.e. 'templates') i carefully set on each listing individually. instead it publishes erroneous shipping & return policies, mixes up photos and inventory, resulting in really pissed off customers.

It is also just 'makes stuff up'- seriously, says certain listings are live in channels that don't exist!

But the worst part is the support team- they are awful- make no attempt to help you. you can email 1 question for days and days and all they do is bounce you around from one team member to another (citing that they are a 'small' team) but nobody wants to understand the problem or provide an answer. they dont address anything relevant in their support docs (its all basic) and most of the links are broken anyway.

this app sucks and the support team is 1000 times worse. i have no idea why anyone likes this software.

I enjoy with this app, i hope that will help to start to sell in ebay , i am a new user and makes easy to submit and find items . I believe that will be ok !

A very unique piece of software with great customer service and an owner that stands behind his company and product. Make sure to do the 14 day trial and work with customer support to ensure the software works for your needs. Don't hesitate try it TODAY!!!

I use sellbrite to help me manage my inventory on various platforms and it is great. However, You can not bundle items, which is a little dissapointing

beautiful life for you and all your family for the rest of your life including all your best friends

A great app, when it performs correctly. The last 2 years, this app has been plagued with speed issues; often taking 1-2 minutes to load a single page on their browser. its responsiveness to updating things as sold, shipped, in stock, or changes made to the item has also slowed down. The biggest quirk we have with this though; if selling on eBay, it will not reserve a quantity if an offer is accepted, or an item has sold but they have not paid yet. This leads to a large amount of overselling, and has caused us some major complications. We've pointed this out to sellbrite teams and have been told this is a change they cannot make. The amazon interface is also very poorly done. There are much better alternatives out there, and its obvious they set up to do it as cheap and bear bones as possible just to say they have amazon support. Overall customer support is helpful, when you have a problem they can help with.

Sellbrite enabled me to grow my Amazon store, but then my shopify store store outgrew Sellbrite. Sellbrite exports fulfilment data to ebay, Etsy and Amazon, but can't import fulfilment data, which means I am now looking for a new app as I must move to printing labels on Amazon and Etsy due the increase in sales volumes in those stores. There are other issues that I was living with, such as duplicate skus and overselling, but in the end, the lack of ability to fully integrate my Shopify store with Etsy and Amazon (meaning both importing and exporting fulfilment information) meant that I have to replace the app. If your not looking for that, Sellbrite will probably work just fine for you. But beware that you might outgrow the app in time. (I did request this functionality, but was told that feature requests are not for sure and would take time, and they recognized that Sellbrite was no longer the perfect match for my store.) Sellbrite is a good app. But it is not an excellent one.

it works ok, but has a lot of bugs. most of my listings coming in from shopify to etsy come in as errors, so it publishes them but doesn't publish the image. has imported duplicates also so had to pay for these and the developers don't know how to fix as they are aware of this ongoing issue. might switch to another program soon.

Very happy with the way this app has been working for me. Should have subscribed 3 years ago! The time savings by using this app has been immeasurable and the more I use it the more impressed I am with it. Is fast, not like Stitch-labs that all you see is the loading icon going and going and hours of your life passing by. It's user-friendly, so if anybody says it takes some time to get used to it, doesn't mean months it means weeks.
Things to know:
the 14 days trial is fine, but can't do very much during that time, so you don't get the real deal until you sign up. If you get frustrated during the trial you just have to trust that the system is a lot better when you sign up and that it's just there for you to get a basic feel.
Take time to set up every single template with categories and shipping options that you think you'll need, this will save you A LOT of time and it's worth it! They work wonders.
I would like to see the shipping rate tables for eBay to get implemented soon, as of now I have to manually go to eBay after sending the listings from Sellbrite and add it to the products that I have set up surcharges for.
I am not going to be using the default shipping option from Sellbrite now. I haven't seen that it can be done in a bulk and international shipping is not working (for me at least). I already have other options/vendor so this for me is not an issue.
The synchronization with the channels every 15 minutes seems a bit long for me. I noticed that the listing channels are cleared of orders pending shipment from the information sent by the shipping vendor but Sellbrite still has them as open/pending for quite sometime after they have been shipped.
I list in Amazon, but I am not a big seller there, so I can't say very much about it, only that it has simplified the work a bit. I learned that price Sync with Amazon is really not worth it, just have to try to list the items that can be competitive to win the Buy Box (or close to it) and you don't know what the prices are until you are listing.
I am giving it 5 stars because at my shop we are all working with a big smile in our faces now and I see that the Sellbrite team is always improving and making it better, so the things I mentioned are a no bother to me. I would recommend this app to anybody that is NOT my competitor :P

This app regularly fails us by not properly updating our shopify store and bot reducing inventory as orders come through. This is causing us to over sell items on amazon, which in turn means we have had to cancel way too many orders. Amazon has already suspended us once before, and now we face suspension again as our cancellation rate has skyrocketed.
Every time I submit support tickets, sellbrite never takes ownership of the issues. It always feels like a "brush off" without any resolution. If this issue was a one off, I wouldn't think to leave this review, but we have been plagued with this issue since the beginning of using sellbrite. I don't get apologies from sellbrite, nor do I feel like their support has done right by us to find the root problem of the ivnentory issues i.e. shopify inventory not properly being updated.

One star for an unreliable app. Find something else