Reviews (198)

Overall rating
4.3
Counts per rating level
  • 73% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective inventory management and multi-channel listing capabilities, noting significant time savings and reduced stress in managing online integrations. Features like easy synchronization across sales channels and SKU-level fulfillment routing are particularly praised. The user-friendly dashboard and automation tools enhance the user experience, while responsive customer support ensures reliable performance and swift data syncing across platforms.

October 24, 2022

The concept for this app is headed in the correct direction. That being said, there are still many bugs that there is no timeline for fixing. Walmart shipping templates is currently not integrating with Walmart. Anything with a variant needs to have the Parent SKU manually entered (Walmart Listings). Ebay listing have many errors and need to be deleted and recreated. There is no option of fixing errors. Response time is not appropriate and usually not helpful. I have spent triple digit hours trying to fix listing to comply with sales channels. We list on Walmart, Amazon and Ebay

RatchetStrap.Com
United States
About 1 month using the app
Sellbrite replied October 26, 2022

Thank you for your feedback and review. The feature gaps that you have pointed out on the Walmart shipping template have been brought to the attention of our Product team. We are continuing to improve how quickly we get back to customers, and the support team is available to help you if you want to reach out. We will also follow up with you from the support platform to see if there's anything else we can help with. Thank you again for your feedback.

November 4, 2021

it works ok, but has a lot of bugs. most of my listings coming in from shopify to etsy come in as errors, so it publishes them but doesn't publish the image. has imported duplicates also so had to pay for these and the developers don't know how to fix as they are aware of this ongoing issue. might switch to another program soon.

Party Love
Australia
About 1 month using the app
Sellbrite replied November 5, 2021

Hi Jane, thank you for taking the time to write this review. Your case regarding images not publishing to Etsy has been escalated and we'll be following up with you soon.

August 18, 2021

Sellbrite's Etsy integration leaves a lot to be desired. Apparently if you turn price sync on, Sellbrite will override your entire Etsy listing (titles, description, etc.). Spent hours getting hundreds of listings prepared on Etsy only for Sellbrite to override all the work we did.

Fairy Glamor
United States
30 days using the app
Sellbrite replied August 19, 2021

Hi Sydney, thank you for taking the time to share your feedback on the Etsy integration. We completely understand your frustration with the experience and we'll be making sure your feedback gets in front of our Product team to look into for future improvements of the app.

Edited February 11, 2021

We are currently using this app to manage several sales channels and it is much easier to use than most of the others that we have tried. Support has been great and responds quickly. We were able to eliminate several of our other apps and just use this single app.

Tortuga Bay Trading Company
United States
1 day using the app
Sellbrite replied June 29, 2021

Thank you so much for the review! We're so happy to hear that Sellbrite has been easy to use and helped streamline your business!

Edited June 18, 2019

Worst product or service I have came across in 20 years of eCommerce, absolutely Zero rating to them never answer calls or respond for anything, Stay away from them and look for alternatives end up getting account banned. Shame that godaddy acquired it.

Update : Its a untrue they tried to call me or help to fix, it all happend after i wrote a review, until then they did not even bother.

Instyle Apparels
United States
17 days using the app
Sellbrite replied June 12, 2019

Unfortunately, this merchant never took advantage of our FREE onboarding sessions that we offer every new customer, even after multiple invites via email. We quickly (same day) responded to his support emails with answers to his questions but have not received a reply back, and tried to reach him by phone but he did not answer and no voicemail is available.

Update: Onboarding invitations were sent (and received) on March 26th and 28th, without any response -- well before review was left. All support emails and calls were replied to same day. We've showed proof of this to merchant.

May 19, 2023

I have been on the app just for a week now and have had talked with customer support 4 times and each time has been consistently prompt and fixed my issue quickly. The app is good for cross-listing and I do highly recommend it. One thing I'd like to see added is the ability to cross-list onto FB Marketplace as well

goodsongallery
United States
1 day using the app
Sellbrite replied July 24, 2023

Thank you for taking the time to rate and review our app! We appreciate the 5 star rating and your feedback. We'll be happy to share your suggestion with our developers for consideration. -Mike

November 6, 2019

This app is absolutely incredible! The only issue i had was changing shipping rates on Etsy, app wouldnt let me do a bulk change had to do 1 by one on etsy. Totally recommend!!

Thanks again!
Patrick
www.toypocalypse.net

Toypocalypse
United States
24 days using the app
Sellbrite replied November 6, 2019

Thanks for your review, and we're so glad you are enjoying Sellbrite! Unfortunately, Etsy still doesn't allow calculated shipping templates to be created or updated via API, so as much as we'd like to offer that functionality, it's not currently possible.

September 23, 2014

Unfortunately I can't use Sellbrite for my store ... YET, but I will say this, the support I received from Mike and Brian is stellar. Absolutely helped me with understanding how to use Sellbrite and actually told me, "this isn't for you right now because..." and saved me money. They could have totally sold me on this because I had already purchased it. But, they knew, for my needs, this wasn't the right tool at this time. Thanks to Sellbrite for being so honest, full of integrity and geniune. You can't go wrong with a company like this.

Radiance SkinCare
United States
1 day using the app
April 6, 2016

Great just too expensive for us.

Imagina Natural
Chile
23 days using the app
Edited May 12, 2020

I like the concept. This app sounds great in writing, but sadly this version of Sellbrite can't scale (yet). To explain:

Sellbrite for Shopify considers Shopify the "Source of Truth". This concept is fantastic... but as you may be aware, data in Shopify is limited. For starters, the following fields are not imported into Sellbrite (Manufacturer, Model Number, Package Dims, MSRP) because they don't exist in Shopify. As well, bullet points on features and other supplemental data used by marketplaces don't exist in Shopify so you can't add them easily to Sellbrite. There is no way to import supplemental data into Sellbrite via CSV. There is also no way to map Shopify metafields with this data to Sellbrite.

In order to get all info into Sellbrite, you would need to manually go to every product description and add the missing data by hand… We have over 4,000 product pages, so this is not an option.

I've been told the feature of mapping metafields is in the works and should be available in the coming weeks. Once this feature is added this will do everything that we need it to.

PilotMall.com
United States
About 22 hours using the app
Sellbrite replied May 20, 2020

Thank you so much for the review and the great rating! We appreciate you and the feedback you've provider, which helps us make Sellbrite better for everyone!