Sellbrite , 191 reviews

Overall rating
4.3
Counts per rating level
  • 73% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective inventory management and synchronization across various sales channels. They find it user-friendly and value its ability to provide insightful sales data. The app is praised for its affordability, efficient handling of large SKU volumes, and quick synchronization. Some merchants suggest adding more sales channels and improving reporting options. Despite these suggestions, many recommend the app for enhancing business efficiency and boosting sales.

October 24, 2022

The concept for this app is headed in the correct direction. That being said, there are still many bugs that there is no timeline for fixing. Walmart shipping templates is currently not integrating with Walmart. Anything with a variant needs to have the Parent SKU manually entered (Walmart Listings). Ebay listing have many errors and need to be deleted and recreated. There is no option of fixing errors. Response time is not appropriate and usually not helpful. I have spent triple digit hours trying to fix listing to comply with sales channels. We list on Walmart, Amazon and Ebay

RatchetStrap.Com
United States
About 1 month using the app
Sellbrite replied October 26, 2022

Thank you for your feedback and review. The feature gaps that you have pointed out on the Walmart shipping template have been brought to the attention of our Product team. We are continuing to improve how quickly we get back to customers, and the support team is available to help you if you want to reach out. We will also follow up with you from the support platform to see if there's anything else we can help with. Thank you again for your feedback.

Edited June 18, 2019

Worst product or service I have came across in 20 years of eCommerce, absolutely Zero rating to them never answer calls or respond for anything, Stay away from them and look for alternatives end up getting account banned. Shame that godaddy acquired it.

Update : Its a untrue they tried to call me or help to fix, it all happend after i wrote a review, until then they did not even bother.

Instyle Apparels
United States
17 days using the app
Sellbrite replied June 12, 2019

Unfortunately, this merchant never took advantage of our FREE onboarding sessions that we offer every new customer, even after multiple invites via email. We quickly (same day) responded to his support emails with answers to his questions but have not received a reply back, and tried to reach him by phone but he did not answer and no voicemail is available.

Update: Onboarding invitations were sent (and received) on March 26th and 28th, without any response -- well before review was left. All support emails and calls were replied to same day. We've showed proof of this to merchant.

January 13, 2018

Unfortunately, Sellbrite is the worst app I've ever used. The app only synced a few of my products, but deleted all inventory qtys in my store and reset them to 0. Big waste of time. Not sure where all the positive reviews are coming from!

Rory Lux Apparel
United States
16 days using the app
September 23, 2014

Unfortunately I can't use Sellbrite for my store ... YET, but I will say this, the support I received from Mike and Brian is stellar. Absolutely helped me with understanding how to use Sellbrite and actually told me, "this isn't for you right now because..." and saved me money. They could have totally sold me on this because I had already purchased it. But, they knew, for my needs, this wasn't the right tool at this time. Thanks to Sellbrite for being so honest, full of integrity and geniune. You can't go wrong with a company like this.

Radiance SkinCare
United States
1 day using the app
April 6, 2016

Great just too expensive for us.

Imagina Natural
Chile
23 days using the app
Edited February 18, 2019

So here is an overview of what I've experienced and learned in this "hub" world that is super important.
Pricing
This app prices per order - that's ok and there are other apps that charge a % per transaction which is much worse...but also apps where it's a lower flat rate in the "feed" world where that is the most critical factor, not inventory.

Feed World - I did a sync on 2 different apps and the other app was successfully able to pull in 214,000 + SKUs. This app, of course, is required to sync as well, and while it did do a successful hookup with Amazon Merchant, it wasn't successful with Shopify - with only 3,725 SKUs imported and it's stayed there for over 24 hours, so the app thinks it's done. It's not.

Inventory Management - App appears to be awesome in this arena. This would be unused functionality for me as I work on "made to order". But if inventory is important for you, it's a great thing.

Shipping Status Hub - This is huge that you can login to one area and update shipping status on multiple channels. They appear to also have Open API so I could integrate with my own supplier to make it easier to connect in the future.

E-Mail Hub - This isn't part of the app and it's possible other channels like Etsy and Amazon don't want to include this availability to a central hub...but that would be a game changer if I could also deal with communication from the hub. Perhaps even a hack to all you to connect a gmail account add simply add another tab. Communication is a major e-commerce "thing" and this app is focused on "Hub" and efficiency...just sayin.

Ultimately, I need Feed Import/Export to and from Multi Channel, Shipping Status, and some day a "Communication" tab to be the right fit for me. If inventory is your thing, it might be great for others...but definitely need a sync to work 100% of the time and it wasn't a good start from a Shopify standpoint.

They also have a huge discount that takes place but for only 24 hours...but I felt in a hurry to get things working and assumed I would be able to test things with the initial import...but it never completed.

Support is super fast and have a webinar to cover all aspects...but at the moment super impressed with the other app that pulled in all my products from Shopify, costs less, but has none of the bells and whistles this has for status....so, perhaps someday in the future I'll come around to this again...

Truly Art
United States
20 days using the app
Edited May 12, 2020

I like the concept. This app sounds great in writing, but sadly this version of Sellbrite can't scale (yet). To explain:

Sellbrite for Shopify considers Shopify the "Source of Truth". This concept is fantastic... but as you may be aware, data in Shopify is limited. For starters, the following fields are not imported into Sellbrite (Manufacturer, Model Number, Package Dims, MSRP) because they don't exist in Shopify. As well, bullet points on features and other supplemental data used by marketplaces don't exist in Shopify so you can't add them easily to Sellbrite. There is no way to import supplemental data into Sellbrite via CSV. There is also no way to map Shopify metafields with this data to Sellbrite.

In order to get all info into Sellbrite, you would need to manually go to every product description and add the missing data by hand… We have over 4,000 product pages, so this is not an option.

I've been told the feature of mapping metafields is in the works and should be available in the coming weeks. Once this feature is added this will do everything that we need it to.

PilotMall.com
United States
About 22 hours using the app
Sellbrite replied May 20, 2020

Thank you so much for the review and the great rating! We appreciate you and the feedback you've provider, which helps us make Sellbrite better for everyone!

January 24, 2023

Umsatzsteuersatz wird nicht mit übertragen.

Die App funktioniert ansonsten super aber das macht sie für mich gänzlich unbrauchbar. Support hat schnell geantwortet aber konnte nicht helfen.

MA 3D Druck
Germany
22 days using the app
Sellbrite replied January 26, 2023

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit unserer App zu teilen und dieses Feedback zu geben. Unsere Teams werden sich direkt mit Ihnen in Verbindung setzen, um Ihre Anliegen detaillierter zu besprechen. -Mike from Sellbrite

Thank you for taking the time to share your experience with our app and provide this feedback. Our teams will be reaching out directly to discuss your concerns in more detail. -Mike from Sellbrite

January 14, 2021

Not recommend at all.
Bad customer support.
Only USD currency. Very sad that use this app. Not resolve my problem.

Techno Group Lithuania
Lithuania
12 days using the app
Sellbrite replied January 15, 2021

Hi Vladislav, we're sorry to hear that you've had a poor experience with the app. While we do support some limited international channels, Sellbrite does indeed only currently support USD.

We've escalated your case and our team will be following up soon.

February 22, 2018

This app didn't worked for my shopify store and after wasting 8 hours. I have given up. and selected another app and it worked. Good luck!

Marcocollections
Australia
12 days using the app