Sellbrite , 188 reviews

Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing inventory across multiple sales channels. They praise its user-friendly interface, quick syncing, and efficient inventory management that prevents overselling. The ability to consolidate orders from various platforms into one place is also appreciated. The customer support is noted for its responsiveness and professionalism. Merchants report increased sales and time savings, and find the reporting features valuable for sales performance insights. The ability to import and export products to multi-channel selling platforms is a plus. Merchants find the pricing reasonable for the features provided and appreciate its continuous improvements and new features.

Edited July 16, 2015

Few misunderstandings at the start but swift communications with Sellbrite certainly cleared up all problems.
Just disappointed that there is no UK platforms for us to use this with but they have assured me that it is in the pipeline.

Suave Petal
United Kingdom
36 minutes using the app
July 8, 2014

I've been looking forward to the Shopify integration with Sellbrite, and it was definitely worth the wait. Sellbrite makes it really easy to take my products from Shopify and publish them to my eBay and Amazon stores. And then Sellbrite keeps the inventory in sync between all of my stores automatically! I've been using Sellbrite for a while now, and it's so easy to learn and has saved me a ton of time. I've tried so many of the other multichannel solutions and they are all either hard to use, too expensive, or don't let me publish my products on the marketplaces. The support at Sellbrite is great too. They are really fast to respond and have a lot of videos that are helpful. I'm really excited to see what features they come out with next!

LSTN Headphones
United States
2 minutes using the app
January 24, 2023

Umsatzsteuersatz wird nicht mit übertragen.

Die App funktioniert ansonsten super aber das macht sie für mich gänzlich unbrauchbar. Support hat schnell geantwortet aber konnte nicht helfen.

MA 3D Druck
22 days using the app
Sellbrite replied January 26, 2023

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit unserer App zu teilen und dieses Feedback zu geben. Unsere Teams werden sich direkt mit Ihnen in Verbindung setzen, um Ihre Anliegen detaillierter zu besprechen. -Mike from Sellbrite

Thank you for taking the time to share your experience with our app and provide this feedback. Our teams will be reaching out directly to discuss your concerns in more detail. -Mike from Sellbrite

July 5, 2022

Tech support is good - responsive, follows up. The problem is the Etsy integration using an older API that for example, won't associate the correct image with variants or worst yet - won't import the alt text you may have applied in Shopify so, you have to reapply all the alt text again in Etsy. Images updated in Shopify for an existing synced listing won't always update in Etsy unless you reopen the listing in the Sellbrite app and push the update. The app has randomly duplicated listings on Etsy that needed to be manually deleted in Etsy. The eBay integration has its own set of issues - for example, the business policies for shipping are not synced in the app so, they get overwritten in eBay. The title for the listings doesn't always stay in sync as the SB app doesn't apply the title template meaning that the old title doesn't get updated. Lastly, the images won't get updated automatically on eBay unless you push the update out again. Overall, the syncing speed is the slowest with Etsy then eBay, and then, WalMart. There are issues with the WalMart integration but, given WalMart Marketplace's repeated problems, it is hard to pinpoint the real reason demonstrated in the Sellbrite app - is it a WalMart issue or is it a Sellbrite issue? The glaring deficiency in tech support is a lack of screen sharing option so, you have to keep sending screenshots through the chat. In 2022, yup, we are still doing legacy tech support. In fairness, so far, every tech support person I have interacted with has been knowledgeable. It is hard to imagine that this is an app sold by GoDaddy. One would hope that with their resources, they would clean this app up.

Pino Shah Antiques
United States
8 months using the app
Sellbrite replied July 6, 2022

Thank you for taking the time to share your experience with the app, and for providing us with this specific feedback. We will be happy to share your feedback with our developers for further review. We encourage you to continue working with our live support teams should you experience any issues or if you have any additional questions.

November 4, 2021

it works ok, but has a lot of bugs. most of my listings coming in from shopify to etsy come in as errors, so it publishes them but doesn't publish the image. has imported duplicates also so had to pay for these and the developers don't know how to fix as they are aware of this ongoing issue. might switch to another program soon.

Party Love
About 1 month using the app
Sellbrite replied November 5, 2021

Hi Jane, thank you for taking the time to write this review. Your case regarding images not publishing to Etsy has been escalated and we'll be following up with you soon.

July 1, 2021

I can do anything to use this Apps because it has all stores in one place but the customer service is the worst worst i have seen so far, no one cares at all, no one will help you, you are just on your own.

beumax shop
United States
6 days using the app
Sellbrite replied July 2, 2021

Hi Ezinneka, so sorry to hear that you had a poor experience with the app and team. We've escalated your case and will be following up directly to make sure we can get you set up for success and gather relevant feedback.

Edited August 22, 2022

The company's software and team are complete garbage. Buyer beware: they take about 200 holidays a year. And besides that, they've taken up to weeks to answer our inquiries. The software hardly works and is littered with errors. On top of all this, when the customer service team does answer you, they don't even look into your inquiry and they just assume the issues you are having without an effort. This laziness manifests itself when they ask you for certain "evidence" that they can very easily search up themselves on your account.

United States
About 2 years using the app
Sellbrite replied August 22, 2022

We apologize that you're still experiencing an issue with our product, and we can confirm that our teams are still actively working with you to provide a resolution as soon as possible. Thank you for your feedback. We will pass your comments about your support experience along through the proper internal channels for further review.

April 4, 2022

Their CS team has lots of issues. They will just make you wait for hours and hours. Maybe it's time to change service providers.
United States
6 months using the app
Sellbrite replied April 5, 2022

We're sorry to hear about your negative experience. We can confirm that your case has been escalated, and the appropriate team is working to resolve the issue. You will be notified when there is an update or resolution. Thank you, and we appreciate your feedback.

November 12, 2019

Please don't be fooled by all the positive reviews. This software has so many problems and issues with the connection between website and marketplaces. Not to mention you will have to wait 24-48 hours to get basic support. If they can't resolve the problem you simply won't hear back from them. If you are a very small company with few SKU's this is a perfect software for you.

WearMe Pro
United States
Over 4 years using the app
Edited July 5, 2020

This app regularly fails us by not properly updating our shopify store and bot reducing inventory as orders come through. This is causing us to over sell items on amazon, which in turn means we have had to cancel way too many orders. Amazon has already suspended us once before, and now we face suspension again as our cancellation rate has skyrocketed.
Every time I submit support tickets, sellbrite never takes ownership of the issues. It always feels like a "brush off" without any resolution. If this issue was a one off, I wouldn't think to leave this review, but we have been plagued with this issue since the beginning of using sellbrite. I don't get apologies from sellbrite, nor do I feel like their support has done right by us to find the root problem of the ivnentory issues i.e. shopify inventory not properly being updated.

One star for an unreliable app. Find something else

United States
Over 1 year using the app
Sellbrite replied July 6, 2020

Justin- apologies for the poor experience you've had with Sellbrite. Your account is configured to pull inventory from your Shopify store, not to update your Shopify store. We're still investigating why your Amazon listings are overselling, but it appears that Sellbrite is updating them properly and we haven't had this issue reported by anyone else, so it's still a bit of a mystery. We certainly do take ownership of any issues our customers are having, and we're committed to your success.