Sendcloud | Shipping Platform

Like a couple of other reviews, when a parcel is lost, Sendcloud do not refund you. Even though your contract and relationship is with Sendcloud, Sendcloud does not take financial responsibility. Sendcloud should refund customers like I do. I don't make my customers wait for a direct refund from my suppliers, so why should Sendcloud treat me this way? Passing the financial buck onto another company that I do not have a contract with is not good business practise in my opinion. I have transferred 95% of my business to a direct service with DHL now. I have been waiting several weeks for my DPD refund.

Je paye un service annuel et cela fait déjà 3 mois que le système ne fonctionne pas depuis la mise à jour Shopify. Le service client à beau être sympa et "réactif" cela ne change rien. S'il vous plaît

Le service proposé est correct et satisfaisant tant que vous ne rencontrez pas de problème (hormis qu'ils prélèvent toujours des "suppléments carburants" sortis de nul part à 2€ et quelques par colis !!!).

Le jour où vous avez besoin d'un SAV, ce ne sera qu'une IA pourrie qui vous répondra en boucle les mêmes stupidités. Et quand bien même le colis n'a jamais été livré et la preuve de livraison est vierge dans leurs documents bidons en base openoffice, ils vous harcèleront en boucle pour que vous payez 30€ pour un colis non livré. C'est vraiment bien de se faire voler de la sorte et de n'avoir aucun interlocuteur en 1 mois et demi de tentative de recours pour un colis perdu.

We are very happy with Sendcloud. It spares us a lot of work. The hotline and the support are very professional and answer very quickly. Would recommend to every merchant in Europe, especially in Germany.

Super positeve about SendCloud from the early beginning! SendCloud has a seemless integration with my Shopify store. Order > Fulfill > Print > Track > HAPPY CUSTOMER.

D • CENTER is a scuba store offering a large collection of diving gear online and offline.

Safe diving!

Kristof D.
www.dcenter.be
www.ilovediving.be

A very professional shipping tool that interacts great with Shopify. Easy to use and to customize!!!

Ik zou Sendcloud aan iedereen aanbevelen, want het aanmaken van een verzending, bij welke pakketvervoerder dan ook, Sendcloud verzorgt het van A tot Z. Ik hoef niet handmatig elke keer een label aan te maken via PostNL of DHL, dat doet Sendcloud, dankzij de Shopify integratie, automatisch voor me. Zeer en zeer handig.

Terrible Service. I have been waiting for weeks for an update from the customer service team and no one is getting back to me. I have been told I would be able to use my credit card and have not been able to post a successful payment due to the app processing system for payments having errors. I have had my shipping interrupted twice and the month of October and cannot afford to continue to have this issue, we just need help processing our payment on our card as we usually would and this cannot be resolved the whole month of October. Will need to cancel if this persists.

I use SendCloud since seven months. While the app is relatively easy to use there are ongoing bugs which are not being resolved. Since months there are issues with Packstationen and Paketshops. They are either not available in the app (even so they definitely exist) or the they can be selected but then the app records an error. Annoying. The customer service is friendly but not very responsive or solution oriented. Typically you don't get a status update for longer term issues. All in all, good start but not happy anymore.

At greatbritishgarden.de we are very happy to have found Sendcloud. Brilliant interface, super ciustomer service and very competitive pricing. Absolutely recommended!! Thanks