Sendcloud

Sendcloud

Free plan available. 14-day free trial.
Rating (3.5)
Reviews
Developer

About this app

Launched

July 29, 2015

Languages

Dutch, English, French, Spanish, Italian, and German

Works with

PostNL, DPD, DHL, UPS, Royal Mail, Evri

Shipping & Returns automation to help your business grow.

Turn shipping from a bottleneck to an accelerator for growth with Sendcloud, the shipping automation platform. Save up to 7 minutes per parcel shipped and provide your customers with a top-tier delivery experience. Sync your Shopify account to Sendcloud in less than 5 minutes and immediately streamline your order processing in one convenient platform. Connect to a broad range of carriers worldwide, offer top-of-the-line tracking and returns, print shipping labels in just a few clicks, and more.

Turn shipping from a bottleneck to an accelerator for growth with Sendcloud, the shipping automation platform. Save up to 7 minutes per parcel shipped and provide your customers with a top-tier delivery experience. Sync your Shopify account to Sendcloud in less than 5 minutes and immediately streamline your order processing in one convenient platform. Connect to a broad range of carriers worldwide, offer top-of-the-line tracking and returns, print shipping labels in just a few clicks, and more. more
  • Create and print shipping labels in just a few clicks.
  • Access to a large range of carriers. Use Sendcloud's rates or your own contract.
  • Stay top-of-mind after every sale with branded tracking emails and SMS.
  • Offer customers a smooth returns experience with a branded return portal.
  • Track all your delivery and returns data in one, centralised hub.

Pricing

14-day free trial

External charges may be billed by SendCloud separately from your Shopify invoice. Learn more

Free

Free

  • Use our pre-negotiated shipping rates
  • Service points in your checkout
  • Limited tracking emails for 2 languages

Lite

$25/month

+ €0.09 per label

  • Ship with your own carrier contract
  • Schedule pick-ups with carriers
  • Full suite of tracking emails for 2 languages

Growth

$75/month

+ €0.08 per label

  • Full branded tracking page
  • Tracking via SMS
  • Pack & Go picking solution
  • Phone, email & live chat support

Premium

$149/month

+ €0.07 per label

  • Return portal
  • Unlimited shipping & return rules
  • Dedicated Customer Success Manager
  • Remove Sendcloud watermark

Free

Free

  • Use our pre-negotiated shipping rates
  • Service points in your checkout
  • Limited tracking emails for 2 languages

Lite

$25/month

+ €0.09 per label

  • Ship with your own carrier contract
  • Schedule pick-ups with carriers
  • Full suite of tracking emails for 2 languages

Growth

$75/month

+ €0.08 per label

  • Full branded tracking page
  • Tracking via SMS
  • Pack & Go picking solution
  • Phone, email & live chat support

Premium

$149/month

+ €0.07 per label

  • Return portal
  • Unlimited shipping & return rules
  • Dedicated Customer Success Manager
  • Remove Sendcloud watermark

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

231 reviews

Overall rating
3.5
Counts per rating level
  • 76% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
February 3, 2024

Pour le bon côté, installation rapide, tarif intéressants.
Pour les envois colissimo direct et lettre suivis ça semble aller.

Pour le mauvais...

L'interface date de 2010 bootstrap style. Pas ergonomique et lente.
Les règles d'expédition ne sont pas pratiques et mal expliquées.

Le pire ce sont les points relais. J'ai d'abord travaillé avec colis privé mais les points relais n'était plus existant lors de l'impression et il fallait tout sélectionner à la main et vérifier avant sur le site colis privé si le point existe toujours. La galère...

Je passe donc chez chronopost, je signe un contrat, et hop, première étiquette envoyée au sav chronopost pour vérification. Et le relais n'existe plus. Chronopost met à jour en direct ses listes mais pas chez sendcloud.

Les deux fois ont me dit que c'est le transporteur le problème mais force est de constater que ce n'est pas le cas. Le pire c'est que les retours du service informatique mettent des lustres.

La Mousse à Plouf
France
Over 1 year using the app
January 10, 2024

Très satisfaite de l'appli. Le SAV est très réactif, et les problèmes résolu rapidement.

Shiny Boutik
France
11 months using the app
October 26, 2023

Service client très très long. 4 à 5 jours pour donner une réponse (pour de la logistique c'est trop long). L'account manager n'est plus disponible dès la 1ere minute après l'installation. Personne ne répond jamais au chat ou sinon en attendant parfois 1h environ.

La Crique
France
6 months using the app
October 4, 2023

Very disapointed by their service, they just announced they will double my subscription fee and I will have less features than before. I have been a loyal customer since 2020, shared feedback on improvements but you lost my faith and loyalty. Hopefully a bell will ring and you will put customer satisfaction as one of your priorities... this before money ;-)

Sorry but I can't accept paying twice for a service with less features.

Les P'tits Canons
Belgium
Over 3 years using the app
September 19, 2023

At the beginning everything was nice, but their service has been worsening over the last months.
It takes them over a week to let you know where a parcel has been delivered. It happens, more and more, that parcels are left at some neighbour and the information of where exactly the parcel has been left is not provided.
We have to manually request this info, and we get it a week later, which is not acceptable.
Also, upon the worsening service of the carriers, they keep on saying that it's not their fault, that they are only in between. But if I work directly with a carrier, at least I have an account manager at which I can make complaints.
With Sendcloud, they say that Carriers don't accept complaints about missing pick-ups for example, which makes no sense.
So, I DON'T recommend Sendcloud anymore. Their service idea is good, however, the execution has a lot of room for improvement.

HOMO NATURALS
Spain
Over 1 year using the app

About this app

Launched

July 29, 2015

Languages

Dutch, English, French, Spanish, Italian, and German

Works with

PostNL, DPD, DHL, UPS, Royal Mail, Evri

Built by SendCloud

About SendCloud

3.5 average rating

8 years building apps for the Shopify App Store

Stadhuisplein 10, Eindhoven, 5611 EM, NL

Support

Send a message

support@sendcloud.com

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