Sendcloud ‑ Shipping & Returns

Sendcloud ‑ Shipping & Returns

by SendCloud

Grow Faster With All-In-One Shipping Platform For E-commerce.

4.6 of 5 stars(162 reviews)

Save Time on Every Order

Automate manual work, streamline picking and packing process, and manage all your parcels from one, easy-to-use dashboard.

Increase Conversions

Offer your customers a wide range of delivery methods and low shipping costs with our multi-carrier solution.

Drive Customer Loyalty

Send branded delivery tracking emails & pages, and provide customers with a simple, self-service return process.


About Sendcloud ‑ Shipping & Returns

Handle your Shipping Faster & Easier. Over 15.000 European stores already do.

Your online store is completely unique, and we understand this well. We will automate your shipping process so that you can focus on growing your business.

"The order and shipping process has now become one and is now super smooth! This saved us 60 to 70 hours per year!" ~ Shortbox Comics

 

Create & Print Shipping Labels in no Time

Get all your orders automatically imported to Sendcloud where you can print labels in bulk or one by one, but without copy-pasting anything.

Create shipping rules to automatically assign the correct shipping method to your orders.

"Works perfectly with Shopify, takes a lot of work off your hands! (...) With sendcloud: press 1 button and it’s done! I am super satisfied" ~ Treasure Collection

 

Have 25+ Carriers and All Delivery Methods at your Disposal

Easily integrate carriers' Service Point pickers, offer Same-day, Saturday, Cash on delivery, and other delivery methods.

"I can finally offer affordable shipping options to my customers. Easy to work with and there's a solution for every shipment, no matter the destination or the size." ~ WAY Coffee Roasters

 

Send Customised Tracking E-mails & Pages

Make customers remember your brand by customising tracking pages and emails using your brand’s logo and colours.

Boost engagement and grow your followers organically by linking your social media accounts.

 

Speed up your Picking & Packing Process

Use our Pack&Go system to streamline work in your warehouse.

Use Barcode Scanner Support to print the corresponding shipping label as soon as the barcode is scanned.

"(...) great interface and the Pack&Go is a great tool! Thank you!" ~ sternglas.de

 

Provide Great Return Experience

Make it easier for customers to return their orders and understand the reasons behind returns by setting customized return portal.

Save your time and you Customer Support team's time.

 

Shipping globally? Get documents for customs clearance.

Generate customs forms and commercial invoices along with your shipping labels.

 

Set it All up in Minutes. It's easy as a pie.

"Amazingly simple setup process. API connection with major marketplaces and with our webshop was very easy. The process of addressing and creating labels for packages became super quick. Exactly what we needed. Issues are solved quickly - customer service is excellent." ~ Business owner, Capterra

 

Supported carriers:

  • DHL
  • DHL Express
  • DPD
  • Royal Mail
  • Hermes
  • UPS
  • GLS
  • PostNL
  • bpost
  • Correos
  • Correos Express
  • Colissimo
  • Mondial Relay
  • Colis Privé
  • Lettre Suivie
  • Chronopost
  • Austrian Post
  • Deutsche Post
  • Sandd
  • Red Je Pakketje

Integrates with

  • PostNL,
  • DPD,
  • DHL,
  • UPS,
  • Royal Mail,
  • Hermes

Media gallery

Support

Pricing 14-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Essential

Free

  • Use our pre-negotiated shipping rates

  • Service points in your checkout

  • Branded return portal

Small Shop

$45/month

  • Add your own carrier contract

  • Branded track & trace page

  • Schedule pick-ups with carriers

Large Shop

$99/month

  • Widgets on track & trace page

  • Dedicated CS agent

  • Unlimited shipping rules

Business

$199/month

  • Pack & Go picking solution

  • Remove SendCloud watermark

  • Dedicated account manager

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    84% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
    (8)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    9% of ratings are 1 stars

Most recent reviews

YAKAMOZZ

Unfortunately, at this point I cannot recommend Sendcloud. I have been trying to keep the conversation up to fix the integration issues that I am still having with SoundCloud and Shopify. I don't know why. I reached out for support to fix the integration. Customer service is responding after 1-2 weeks. After the first response almost a week later, I got another response after more than another week saying the problem has been fixed. It is still the same though. I told them and since last week I haven't gotten any further response. I purchased a yearly subscription and at this point, after more than 6 weeks the problem not being solved nor am I efficiently being helped or got offered a refund, I cannot recommend it due to a very poor customer service.
Integration issues happen and are fixable. Bad customer service. Not good. Adding: Just read the other poor reviews and I am facing the exact same problems. Guys if you have problems with integrations okay, but at least own it and show responsibility. That's a genuine human trait that we all should aim for. Provide a friendly customer service that is listening and at least trying to be helpful.

Developer reply

April 1, 2021

Hi, thanks for reaching out to us with your feedback and experience! I'm sorry you had issues integrating SendCloud and Shopify. I will ask our support team to reach out to you asap.

We're really focused on our support team and making sure that they're providing the best possible experience so it's great that you've brought this up as an area of improvement. We want all of our customers to be able to get in touch with us quickly when they need assistance - especially those who have been waiting a while already!

Boef en Aap

Goede tarieven en hele fijne service als er iets aan de hand is met de verzendingen. Doen echt hun best voor je! Werkt goed met shopify. Soms kan het uploaden van de klantgegevens naar sendcloud wat sneller, maar ben dik tevreden

EffectLED

Sendcloud is de idealen oplossing voor iedereen die post of pakketten verzend! De site werkt perfect en alles is erg duidelijk. Ook zijn de werknemers van sendcloud erg vriendelijk als je ze om hulp vraagt. Wat ik het fijnst vind aan sendcloud is dat je niet vast zit aan een abonoment. Al met al beveel ik sendcloud sterk aan!