SendOwl , 162 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its automation capabilities, especially in delivering digital products and licenses. They find the ability to import numerous license keys and automate downloads beneficial. Features like product bundling, PDF stamping, and download limits are also valued. The app's seamless integration with Shopify, responsive customer support, reasonable pricing, and security features are highly praised. It's seen as a tool that significantly enhances business efficiency.
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Literally the worst app ever. But even worse than the app is the customer service. They often have massive outages, do not communicate the outages and then will not return word on customer service issues. Find another digital file delivery application. The only thing they know how to do properly is take payment
Thank you for your review, I can understand your frustration. However, as we noted in the support ticket exchange, the issue is not with SendOwl but with your external script. In other words, your own script is failing to generate the orders and the issue is not with SendOwl.
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UPDATE: The merchant did respond to the ticket and confirmed it was their script that caused the issue and not an outage with SendOwl.
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We do appreciate your business and hope we can help. And, for true [rare] outages, we do have real-time reporting and support.
Been using sendowl for a couple of months! It's reliable, customisable and easy to use! No problems to report. Would recommend
We looked at everyone Supplying digital downloads and then tested their systems during development . Sendowl is without doubt the most elegant solution to anyone selling digital files with Shopify. It is quite simply a perfect and seamless system - Add to that MOSS capability and brilliant support and it's the biggest no-brainer in the app store - Try them and LOVE them !
They are fine for the basic case, but start to fail pretty badly if you do anything complicated. So far we have had problems with: Editing Orders, if you have an app that edit orders on shopify after the fact like a Post Purchase Promotion app send owl will fail to pick it up and not send it out to your customers Partial Refunds: if you give a partial refund to your user send owl sees that as a refund on the whole order and cancels the digital order. Their support is ok and getting back but in the end not very helpful. If you are bootstrapping something simple this is the app for you, but I would suggest against this app if you are dealing with 1000+ customers. Updating after reaching out and trying to work with support: I complained about orders being incorrectly cancelled. They assured me that unselecting a checkbox in their app would make it so they didn't get cancelled. That was wrong and after mass partial refunding orders I now have hundreds of orders to fix. I would strongly suggest against using this app and find one that works and has good support that understands their own product.
Without SendOwl I don't know how we would be able to open our online store. The automation allows us to continue creating products instead of pushing the send all day. We love SendOwl!
SendOwl has been a godsend for me. I sell PDF ebooks and the only practical way to protect them is with PDF stamping. SendOwl quickly and easily stamps these ebooks (some as large as 70 MB) with the customer's name and order info for easy tracking. SendOwl also allows me to provide download of my audiobooks and videos to my customers, too.
Working with George Palmer is an absolute delight, too. He quickly and clearly answered all the questions I had about setup and execution and I couldn't be happier.
Sincerely,
Rod Machado
Works as described. I use it to automate stamping PDFs and sending them to customers. Works well within shopify.
We have had 0 issues with this app. It was really easy to install and link to items in our store. We have been able to expand our reach to global customers through our eBook sales.
Wow, that's great to hear how we've helped you and your business! Thanks for sharing your experience and feel free to reach out at any time. Cheers, SendOwl.
I switched to SendOwl because my other digital media processor closed shop and to be honest, I wish I would have gone with SendOwl first. These guys are the best app for digital file delivery, period. Their support was great and their sales team hooked me up with a subscription that fit our needs which even saved me a couple of bucks per month from my other processor. Thanks guys!
No problems whatsoever. Great product, well done SendOwl!