Reviews (164)

Overall rating
4.4
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for securely delivering digital content through Shopify stores, highlighting its ease of setup and seamless integration. The automation of digital deliveries has notably reduced customer service inquiries, and features like product bundling have enhanced sales. The customer support is praised for its responsiveness and effectiveness, even outside typical business hours. The app supports various delivery formats, offers PDF stamping, and allows easy management ...

Edited March 7, 2017

So much for the claims of fast customer service. On free trial, emailed support directly, after 2 days, crickets. I've searched all my Gmail, including trash folder. Nothing. Disappointed.
*******
UPDATE1. Warning. I have only about 2000 products, maybe closer to 2500, and Send Owl has a warning built into their software saying they can't load my "large" number of products into their dashboard so ...

Pure Hearts International
United States
About 1 month using the app
February 19, 2016

I switched to SendOwl because my other digital media processor closed shop and to be honest, I wish I would have gone with SendOwl first. These guys are the best app for digital file delivery, period. Their support was great and their sales team hooked me up with a subscription that fit our needs which even saved me a couple of bucks per month from my other processor. Thanks guys!

American Vision
United States
About 1 month using the app
March 20, 2018

No problems whatsoever. Great product, well done SendOwl!

Mastering The Mix
United Kingdom
About 1 month using the app
February 20, 2018

SendOwl is great. We had previously been using a different delivery service and the support from SendOwl during the migration was fantastic. The delivery system is smooth, reliable and secure, Just what you need from a file delivery system. Well done SendOwl!

Wintercroft
United Kingdom
28 days using the app
January 14, 2019

Terrible experience.
The response from Paul at SendOwl was fine....
But the App is extremely limited....in that I could not set it up for more than one format (i.e., either landscape or portrait).
When Paul offered me the opportunity to open a second account at a 50% discount ...just to get the 2nd format -- I took advantage of that ....
but only found out that the SendOwl app account only ...

Many Ways To See The World
United States
10 days using the app
February 2, 2019

If you want to add subscriptions to your shopify you will need to be able to understand coding. I contacted help desk and they couldn't help me so I just used the paypal subscription button. Works so much easier

HEROES LAIR
New Zealand
9 days using the app
Edited October 8, 2019

MESSED UP MY SHOP! wish I could give this 0 stars. Customers couldn't download the free e book without doing a whole check out with their shipping address and billing address etc. I asked the help about this and they seemed like had no idea how their app worked. It was a pain in the ass to delete the app. and when we finally did our shop got messed up and our add to cart disappeared. really ...

Mushroom Revival
United States
6 days using the app
June 22, 2016

The support was for me a horrible experience. Never had the correct answers to my questions.
Moreover if you have apps like receiptful already installed this will be complicated to setup.

Un Lieu De Lumiere
France
7 days using the app
December 12, 2018

We are not happy about the experience we had.
First of all, be careful Sendowl is changing a lot of liquids and after de-installation, you have to release it manually. It took a couple of hours to find out where they change the scripts.
Finally, for our purpose, it was not usable. Especially, the checkout and the subs page are dominated with the big owl. No CI possible. etc.
Also, we think that ...

brain-friendly.de
Austria
4 days using the app
Edited November 30, 2017

Fantastic app. I've been using another Digital Downloads app for a couple of years and after finally getting fed up with poor service, server outages over weekends, missing download emails and the inability to post a download link to the order confirmation page, I finally made the switch to SendOwl. 3 days later I can honestly say it's the best decision I've made with regard to my store.

I ...

Radpatches
Australia
4 days using the app