Sendvio: Email & SMS Marketing

Sendvio: Email & SMS Marketing

Reviews (165)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for boosting email marketing, increasing sales, and recovering abandoned carts. It's praised for its user-friendly interface, seamless Shopify integration, and effective templates. The app offers advanced features and automations, even on the free plan. Merchants commend its reliability, ease of setup, and clear analytics. Customer support is noted for being responsive and knowledgeable. It's considered affordable with a good return on investment.

August 29, 2025

Alameda Vintage Decor
United States
16 days using the app
Sendvio replied December 2, 2025

Thank you for allowing us to be part of your store’s growth and success!

August 9, 2025

Watchbutton
Austria
10 months using the app
Sendvio replied August 12, 2025

Thank you! We’re honored to be part of your store’s growth.

March 2, 2024

STEPPIN OUT
Canada
About 22 hours using the app
Sendvio replied March 3, 2024

Thank you for your valuable appreciation!

August 31, 2025

LAPRO
Italy
3 months using the app
Sendvio replied September 1, 2025

Thank you for letting us play a role in your store’s success story!

September 2, 2025

Softeint
Canada
2 months using the app
Sendvio replied September 3, 2025

We truly appreciate being part of your store’s progress!

February 23, 2026

Excelente

Te amo Jesús
Argentina
17 days using the app
Sendvio replied February 24, 2026

¡Gracias por compartir tu experiencia! Valoramos profundamente la confianza que has depositado en nosotros.

February 20, 2026

Smartix Stores
United Arab Emirates
January 28, 2026

BLESSED HANDS STUDIO LLC
United States
7 days using the app
December 1, 2025

Margaret Boutique
France
About 2 years using the app
Sendvio replied December 2, 2025

Your success means everything to us. Thank you for letting us be a part of it!

November 24, 2025

ReliantaStore
Pakistan
14 minutes using the app
November 13, 2025

aazleen-auto-inventory-71665-fkte3
United States
October 17, 2025

Oblixo
United States
2 days using the app
Sendvio replied October 23, 2025

Thank you for letting us play a role in your store’s success story!

September 28, 2025

Do not send yeat any email

OneUniqueName
Poland
September 15, 2025

Excellent service provided by Nallely and Sarahy! Thank you!

Fashion Gold Flow
Canada
About 2 months using the app
Edited July 29, 2025

Puffcoil Repair
United States
26 days using the app
Sendvio replied August 12, 2025

Thank you! Proud to support your journey and growth.

Edited July 24, 2025

Very helpful and good performance for explaining the importance of the setting up Shopify. I would give you 100 for great attitude and professional support thanks again Roman Latham

Gabriel's
United States
3 months using the app
Sendvio replied February 20, 2024

Your appreciation is a wonderful motivator for our team. We assure you that we will always strive to meet all your expectations :)

Edited July 24, 2025

i like the way you talking real person SARAHY was nice answered all my questions very professional i recommended sarahy with all work she done for me again thank you very much you are truly deserve 5 stars

Hanchor Family Store
United States
6 months using the app
Sendvio replied July 19, 2022

Thank you! I was honored when you expressed your appreciation for my service. Your approval makes all my effort feel worthwhile | Sarahy :)

January 27, 2025

Kyleigh's Lemonade Stand
United States
About 19 hours using the app
Sendvio replied January 29, 2025

Thank you for your review! We're glad our customer service met your expectations :)

Edited November 25, 2024

Nallely was super helpful. The product may not have all the features you need but it is a good value. However, customer support was great!

My Digital Planner
United States
4 months using the app
Sendvio replied November 27, 2024

Thanks for recognizing Nallely's efforts! We'll keep striving to enhance our product while maintaining great support. Your feedback matters, so please feel free to send any feature requests to support@sendvio.com.

November 15, 2024

The best email app !!!
The client service is perfect.
God bless them.
Fernando is a great guy.
I hope the whole team working for this app becomes millionaire and have happiness in life !!!

Jaya Foot
France
1 day using the app
Sendvio replied November 17, 2024

Thank you so much for your amazing review and kind words! 🌟 Your blessings and wishes for us are incredibly heartwarming – we’re so grateful for your support. Rest assured, we’ll keep working hard to deliver the best experience possible!

Wishing you happiness, success, and who knows? Maybe we’ll all become millionaires together one day! 😊

November 12, 2024

Dunn's Kitchen
Canada
3 months using the app
Sendvio replied November 14, 2024

We’re grateful for your review! Your satisfaction is our motivation, and we’re glad our service made a difference for you.

November 12, 2024

Very good experience!

Marka+
Saudi Arabia
13 days using the app
Sendvio replied November 14, 2024

Thank you for taking the time to leave a review! We’re dedicated to making every experience a positive one and are here whenever you need support!

October 18, 2024

I just got setup and had questions. Sarahy helped me out tremendously and swiftly. What a great first impression.

August Shores
United States
1 day using the app
Sendvio replied October 21, 2024

We greatly appreciate your kind words about our service. Your satisfaction is our greatest reward :)

October 16, 2024

Nallely O was Amazing. She walked me through all the steps I needed to get me started and recommend items to start with.

Radiant Vibe LLC
United States
About 4 hours using the app
Sendvio replied October 21, 2024

We are grateful for your kind comments about our service. It is always our pleasure to assist you, and we remain at your service for any future needs.

October 7, 2024

GREAT APP!!!!

UltraCraze
United Kingdom
1 minute using the app
Sendvio replied October 9, 2024

Thank you for your kind review! We're committed to always meeting your needs!

September 27, 2024

Nellely was very friendly and knowledgeable about everything that I needed. She made it very easy for me to understand. I feel confident that Sendvio is exactly what I am looking for in SMS marketing.

Lucky Pet Supplies
United States
1 day using the app
Sendvio replied September 29, 2024

Thank you for taking the time to leave such a fantastic review! It's truly our pleasure to serve you. Your satisfaction is our top priority, and we're here to continue supporting you in any way you need!

August 16, 2024

Me atendió fenomenal, con mucha paciencia y eficiencia, una maravilla de atención. Me oriento en todo lo necesario para utilizar correctamente la aplicación.

Amigizmo
Spain
4 days using the app
Sendvio replied August 19, 2024

Muchas gracias por esta magnífica reseña de nuestro servicio. Siempre será un placer ayudarle a conseguir las mejores tasas de conversión utilizando todas nuestras herramientas!

July 15, 2024

I would recommend the service, Polite and friendly

Thegranddrop
South Africa
3 days using the app
Sendvio replied July 24, 2024

Thank you for your valuable appreciation. We will always do our best to take care of your needs! :)

July 7, 2024

Grand MERCI à Sarahyi de m’avoir aidé et guidé pas à pas pour solutionner mon problème de configuration.

Scirpe
France
6 days using the app
Sendvio replied July 9, 2024

Merci beaucoup pour votre avis ! C'est toujours un plaisir de vous aider avec tout ce dont vous avez besoin. Nous vous souhaitons beaucoup de succès dans votre entreprise !

June 23, 2024

SendVio integrates seamlessly with Shopify, providing a unified platform to manage both email marketing and SMS campaigns from one dashboard. This centralized approach simplifies workflow and enhances efficiency.

Panda Pals
United States
4 days using the app
Sendvio replied June 27, 2024

Thank you for taking the time to share your comments. We assure you that we will always strive to exceed your expectations! 😊

June 19, 2024

EXCELENTE ATENCION

Nanivancy store
Colombia
2 days using the app
Sendvio replied June 21, 2024

Gracias por su valioso reconocimiento :)

June 7, 2024

Sarahy was fast and quickly responded to my question.
Very impressed with quick and efficient service.
Thank you
Lady Be Chic Boutique Online

Lady Be Chic Boutique Online
Ireland
About 8 hours using the app
Sendvio replied June 11, 2024

Thank you so much for this wonderful review! We are committed to providing you with the best service possible and will always strive to meet your needs.
- Sarahy (Customer Success Team)

Edited May 25, 2024

For Us Momma
Canada
Almost 2 years using the app
Sendvio replied May 27, 2024

Thank you!

May 7, 2024

I mainly want to thank Sarahy. She was super helpful and had a lot of patience with me specially because i'm a beginner and I don't know much about email marketing and sms. But she's amazing and also the app is great

Sugar's Wardrobe
United States
16 days using the app
Sendvio replied May 8, 2024

Thank you for this wonderful review. I appreciate you taking the time to share your experience. I'm more than happy to assist you further with anything you require!
At your service,
Sarahy (Customer Success Team)

April 23, 2024

The templates offered are great; however, the templates are not easily editable. There's no 'back' button or any way to redo if you were to make a mistake. I wish they would rectify this.

Melanin Enriche
United States
About 19 hours using the app
Sendvio replied May 1, 2024

The left and right arrow icons at the top right corner of the email editor allow you to move between different versions of your email editions.

April 1, 2024

Very helpful and supportive.

My questions were answered.
I was walked through the process.

and was offered help in case of any questions in future.

Keep up the same level of customer service

PAL ZILERI BOUTIQUE SAUDI ARABIA
Saudi Arabia
9 days using the app
Sendvio replied April 3, 2024

We are truly grateful for your acknowledgment. We are committed to consistently meeting your needs!

March 26, 2024

Nallely called me and explained everything, love the support and the app, good communication, the problem has been resolved quickly, 100% recommend the app!

Zriol
United States
About 1 month using the app
Sendvio replied March 27, 2024

Thank you! I am pleased to know that you are satisfied with our service. We will be available to help with anything you may need :)
Nallely (Customer Success Team)

Edited March 13, 2024

I would recommend this app.

The support has been very helpful, and courteous.

When i send an email to support they are usually VERY fast getting back to me.

They also have 15 minute calls to a live human, who will walk you through what needs to be done.

Net Mercantile
United States
Over 2 years using the app
Sendvio replied March 3, 2024

We sincerely appreciate this review. It will be a pleasure to continue to support you in everything you need. Our goal is to help you increase your income constantly through our tools. Please reach out to us anytime you need a helping hand.

January 30, 2024

Excellent service. Answered all of my questions perfectly.

Redefining Addiction, Reinventing Recovery
United States
About 1 hour using the app
Sendvio replied January 31, 2024

Thank you so much for the good comments! It is very gratifying to know that you are happy with our service. It will be a pleasure to serve you again!

Edited January 24, 2024

UI is better than Kalviyo. Have some reasonable price plans. Customer support is helpful.

Taybun™
United Kingdom
21 days using the app
Sendvio replied January 8, 2024

We are truly thankful for your valuable appreciation. We remain committed to constantly striving to provide the best possible service to meet all your needs. We look forward to serving you again.

January 24, 2024

Good !

Astroglobe
France
About 1 hour using the app
Sendvio replied January 25, 2024

Thank you for your valuable appreciation. We will always do our best to take care of your needs :)

January 20, 2024

These guys are the best they set me up and help me walk me through the whole process. I definitely recommend them and I am happy with their service. If I could give 10 stars I would.

MOJO CORP
United States
About 11 hours using the app
Sendvio replied January 21, 2024

Thank you for taking the time to leave such a fantastic review! It's truly our pleasure to serve you. Your satisfaction is our top priority, and we're here to continue supporting you in any way you need!

January 18, 2024

Hello, the support was amazing thanks a lot all perfect

Golden Age Hub
United States
About 2 months using the app
Sendvio replied January 19, 2024

Thank you for your positive feedback! We're glad you're happy with our service. Feel free to reach out if you need any more help :)

January 11, 2024

I scheduled a call and they were able to help me very quickly. The service is great.

Listamigos
Canada
22 days using the app
Sendvio replied January 16, 2024

Thank you! We are glad to know that you are satisfied with our service. It will be a pleasure for us to continue helping you with everything you need :)

December 18, 2023

Amazing service .
Nallely was really helpful and always very professional .
Thank you So much

ComfyCorner
Greece
6 days using the app
Sendvio replied December 19, 2023

We truly appreciate you took the time to share your experience with us. We assure you that we will always strive to meet all your expectations :)
- Nallely (Customer Success Team)

Edited December 5, 2023

Olive and Limpet
United States
2 days using the app
Sendvio replied December 4, 2023

We are glad to see that you successfully located your template shortly after publishing this review. The way to avoid any inconvenience next time is to save it as a draft by clicking the "Back" button or the "Save as draft" button.

November 15, 2023

Only app which worked for me, extremly easy to setup and actual emails do not get into spam. Had really lovely support rep Nallely, she helped me setup everything properly and explain some things, very knowledgeable, communicative, responds fast... 5/5 support!

Highly recommend this app and that rep support is top notch.

UK Nervila
United States
7 days using the app
Sendvio replied November 17, 2023

Thank you for this amazing review. I really appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
- Nallely (Customer Success Team)

October 5, 2023

This is the best cart abandonment app I've ever used. I highly recommend everyone to try it. They also have great customer support

Valu Hygge
United States
About 5 years using the app
Sendvio replied October 6, 2023

Thank you! It is very rewarding to know that you are satisfied with our service. We are always ready to help with anything you may need!

October 4, 2023

Just moved over from Klaviyo and had some problems adjusting as there is not much info available online. But I was able to schedule a call in 30 mins. Got on the call with very knowledgeable and polite Nallely. She was able to help me out with everything. Thanks!

VibesNValley
United States
About 4 hours using the app
Sendvio replied October 5, 2023

We appreciate you took the time to share your comments. We assure you that we will always strive to meet all your expectations :)
- Nallely (Customer Success Team)

Edited September 14, 2023

Automations Templates is so poor in comparison with the previous version. Please add more design!!

Beenaza
United States
About 1 year using the app
Sendvio replied September 14, 2023

The five support requests you sent last few days were answered immediately. We can see that you opened only one of the five replies we sent.
After several days, you replied to only one message after posting this review, but you ignored the new replies we sent.
We need you to help us communicate effectively by replying to support messages. If you don't usually use email, please schedule a support call from the dashboard.
Our top priority is to clear up this misunderstanding promptly.

September 14, 2023

I am happy to report that Sarahy has been amazing. Once I explained the problem, they found the solution within a few minutes. Not only that, but then went ahead and done the work that was required for me and explained that this was due to the system crashing. They got it all set up for me working the correct way. This is the kind of support staff every online business needs. Quick, simple, effective and a pleasure to deal with. Thanks again Sarahy

embolde.
United Kingdom
11 days using the app
Sendvio replied September 19, 2023

Thank you for this fantastic review. I appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
Sarahy (Customer Success Team)

September 10, 2023

Très professionnel et patient

Mybebeworld
France
5 days using the app
September 8, 2023

Great web support ! thank you Nallely !

Artenesia
Morocco
1 day using the app
Sendvio replied September 11, 2023

Thank you! I am pleased to know that you are satisfied with our service. We will be available to help with anything you may need :)
Nallely (Customer Success Team)

August 28, 2023

Nallely was very friendly and informative while helping me with my Thank You Email Campaign. I appreciate her help very much!

Chavikin
United States
4 days using the app
Sendvio replied August 29, 2023

Thank you for this awesome review! We're so glad you had a good experience. We will be available to help with anything you may need :)
All the best,
Nallely (Customer Success Team)

August 19, 2023

Le support client de cette application est tout simplement exceptionnel. Chaque fois que j'ai eu une question ou un problème, leur équipe d'assistance s'est montrée rapide, professionnelle et extrêmement utile. Savoir que je peux compter sur leur soutien me donne une tranquillité d'esprit inestimable en tant que propriétaire de boutique en ligne.

Pazlo
France
About 1 year using the app
Sendvio replied August 29, 2023

Merci pour vos excellents commentaires ! Nous sommes très heureux de savoir que vous êtes satisfaits de notre service. Nous restons à votre disposition pour tout ce dont vous pourriez avoir besoin :)
- Sendvio