Sendvio: Email Marketing & SMS

Sendvio: Email Marketing & SMS

Reviews (503)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting revenue and customer engagement through integrated email and SMS marketing tools. It features a user-friendly interface, efficient setup, and effective tools like abandoned cart recovery. The centralized dashboard enhances workflow, while reliable performance and responsive customer support add value. Its affordability and seamless Shopify integration make managing marketing campaigns simpler.

June 4, 2015

I just started using this app and within just a few hours, I can already see it in action and is working! I wish I would have added this a long time ago! I was a little confused in setting it up at first, although now that I have done it, it is rather easy to do. The customer service here is impecable and they helped me out with multiple questions I had. I highly recommend this!

Stack Displays
United States
About 13 hours using the app
January 20, 2024

These guys are the best they set me up and help me walk me through the whole process. I definitely recommend them and I am happy with their service. If I could give 10 stars I would.

MOJO CORP
United States
About 11 hours using the app
Sendvio replied January 21, 2024

Thank you for taking the time to leave such a fantastic review! It's truly our pleasure to serve you. Your satisfaction is our top priority, and we're here to continue supporting you in any way you need!

August 29, 2019

This app is very easy to use and has great pre built layouts to choose from. I would definitely recommend the app to anyone who is looking to improve the back-end of their site i.e cart recovery emails.

Rowland Earthing
United Kingdom
About 10 hours using the app
August 8, 2020

I downloaded the app mainly for the welcome and exit pop up, which worked well, but make sure you check the auto email settings, which automatically send without you ticking enable. My customers were being spammed with the auto abandoned cart and checkout emails, complaining they were being spammed and why no was responding to their emails when i didnt even know my store was sending them these auto emails.

Bodycon Collection
Australia
12 days using the app
October 15, 2017

I do not know how to use this app I do not want to continue with it. how can I disable

Thebosswoman
United States
10 days using the app
October 4, 2023

Just moved over from Klaviyo and had some problems adjusting as there is not much info available online. But I was able to schedule a call in 30 mins. Got on the call with very knowledgeable and polite Nallely. She was able to help me out with everything. Thanks!

VibesNValley
United States
About 4 hours using the app
Sendvio replied October 5, 2023

We appreciate you took the time to share your comments. We assure you that we will always strive to meet all your expectations :)
- Nallely (Customer Success Team)

August 18, 2022

New Starter To This App. Enjoying The Simplicity Of It. Also, Support Team Sarah Is Awesomely Helpful

Urban Gears Unlimited
Canada
3 days using the app
March 14, 2023

I am just getting started on this app, the customer service receives "high marks" courteous, professional and helpful was my experience. Nallely did an excellent job! Scheduling calls to speak with a "live person" now that's superior customer service!

A Light For Christ
United States
2 days using the app
Sendvio replied March 27, 2023

Thank you for your comments! We will always be available to help with anything you may need!
All the best,
- Sarahy (Customer Success Team)

March 13, 2019

I spent hours trying to get all of the functionality of the app to work. The exit popups, yes that worked. The emails?......nope. Even though the app indicated it was sending them out, the test cases that I sent to myself never arrived.

The video tutorials aren't particularly helpful. What this app really needs is much much better documentation, perhaps in a detailed pdf format.

Add to that canned responses to some of the questions I asked and that lead me to remove the app and go try something else. Good luck if you can get it to work.

Schatten Pickups
Canada
2 days using the app
Sendvio replied March 13, 2019

As explained in previous messages, we need the customer's email address to send email automation. We cannot send emails if the customer does not provide an email during the checkout process. Shopify provides detailed documentation about this process :)

July 18, 2023

They are very responsive and help with every request. Very easy to use and intuitive interface. Their support agent Nallely was excellent and helped me set up very everything from start to finish very quickly!

Xyrisa
United States
About 1 hour using the app
Sendvio replied July 21, 2023

Thank you for this amazing review. I really appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
Nallely