Reviews (578)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

Edited November 30, 2023

Been using this for a few months, and really love all the data I can see from my customers who visit our site. I've been able to resolve some pretty major issues as well thanks to watching these videos

halfpricedmacs
United States
12 months using the app
Propel Commerce replied December 16, 2022

Hello friends at halfpricedmacs,

Thanks for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 5, 2022

Great app, the data is up to date and accurate. Quick and efficient customer service. Definitely recommend

moxiehaircanada
Canada
11 months using the app
Propel Commerce replied December 5, 2022

Hello friends at moxiehaircanada,

Thanks for the AWESOME review, Juliette! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

Edited March 3, 2023

I needed to gain a deeper understanding of what my customers were actually seeing and doing on my store. And Propel Replays (Session Recording & Replay) is outstanding. The personal support I have received from Chud and Leo was second to none. These guys are outstanding. Thanks Chud!
And Leo was awesome by enabling more views for us. Much appreciated.

Scintera Pty Ltd
Australia
11 months using the app
September 18, 2023

I like the app, it did its job and had a good support team. Recommended.

Wixlure
United States
10 months using the app
Propel Commerce replied September 20, 2023

Hello friends at Wixlure,

Thank you very much for the review, Mazin! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

July 26, 2022

J'utilise cette appli pour suivre les actions des clients sur mon site. Fonctionne bien, Leo du service client est très serviable.

InnoThermos - Le Thermos de demain
France
10 months using the app
Propel Commerce replied July 26, 2022

Hello friends at InnoThermos,

Nous sommes ravis que notre application vous plaise, Jean-Charles ! Merci pour l'examen ! Profitez de notre application et plus de puissance pour votre entreprise ! 🚀

- Leo @ Propel Commerce

August 25, 2022

this helps me with monitoring what my buyers are looking at and helps with any errors :) customer service is great and quick.

A Bit of Different
United Kingdom
10 months using the app
Propel Commerce replied August 25, 2022

Hello friends at A Bit of Different,

Thanks for the AWESOME review, Louise! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

September 8, 2022

they really have a fast and effective support. they were very helpful.
also, they are very response and fast to help you in the settings configuration. thank you a lot.

VECTORSPORTSWEAR Official Site - Women's Fitness Apparel
Türkiye
10 months using the app
Propel Commerce replied September 8, 2022

Hello friends at VECTORSPORTSWEAR,

Thank you very much for the review! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

Edited December 8, 2022

Great app! Love it. Very useful and works perfectly fine. A must in your store to identify gaps & opportunities!

Sanchis Salcedo
Spain
9 months using the app
Propel Commerce replied November 14, 2022

Hello friends at Sanchis Salcedo,

Thank you for your AWESOME review! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

April 14, 2022

The service was fast, easy, and effective. They helped me set up my account in less than five minutes.

B.A.G Apparel
United States
9 months using the app
Propel Commerce replied April 14, 2022

Hello friends at B.A.G Apparel,

Love the review, Jacqueline! Concise and straight to the point! 😁
Chat us anytime you need help! We're always happy to help. 💪

- Leo @ Propel Commerce

June 6, 2023

Very useful and insightful app! Its nice being able to see how customers react to new changes to our store

Svakom
Hong Kong SAR
9 months using the app
Propel Commerce replied June 6, 2023

Hello friends at Svakom,

Thank you for the AWESOME review, Trista! We really appreciate you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce