Reviews (578)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

March 4, 2022

Very good app and very good customs service. This really allow me to see everything that is going on in my store. Great!!!

Scottishclans
Sweden
9 months using the app
Propel Commerce replied March 4, 2022

Hello friends at Scottishclans,

We are delighted that you're liking our app and service! You feedback means a lot to us, so if you have any queries or suggestions please don't hesitate to let us know. :)

- Carmi @ Propel Commerce

Edited September 24, 2021

oh yeah this ones a keeper yawl - get it!
oh yeah this ones a keeper yawl - get it!
oh yeah this ones a keeper yawl - get it!
oh yeah this ones a keeper yawl - get it!

DA-12® Punchy Tshirts in Orangeville, Ontario Canada
Canada
9 months using the app
January 17, 2022

great app! this is even better than Google Analytic.
and thanks to this app I can spot issues with my theme easily.

EsaModa
United States
8 months using the app
Edited May 25, 2022

I have liked this app the best of the session recorders we have tried. Shows checkout info and is easy to navigate

Kollage Square
Canada
8 months using the app
Propel Commerce replied May 25, 2022

Hello friends at Kollage Square,

Thank you for the review, Ryan! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

September 24, 2021

This app is awesome and only keeps getting better. ITs definitely a keeper and and a must have for fixing conversion issues or dialing in on visitors most visited page, most viewed products etc.

The Luua Company
United States
8 months using the app
December 22, 2021

I am so lucky to find this app I do enjoy using this. It's amazing to observe and understand customer behaviour in such visible way.

Martian Corner
United States
8 months using the app
November 7, 2023

Definitely recommended if you want to see how visitors actually behave on your store. After making some changes based on visitor behaviour, thanks to this app, its subscription paid for itself many times over within 2 weeks. If you only had the funds to pay for one app, this is the ultimate conversion tool!

SaberMax
Singapore
8 months using the app
Propel Commerce replied November 8, 2023

Hello friends at SaberMax,

We're glad to hear our app is helping your business! Thanks for the review, Mohammad! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

June 21, 2023

It is a very useful app. It tracks all visits as opposed to Hotjar.
It has a lot of recorded session, doesn't cost much and has no impact on website speed

Upgraderide
Poland
8 months using the app
Propel Commerce replied June 21, 2023

Hello friends at Upgraderide,

We're glad to hear our app is helping your business! Thanks for the review, Andrii! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

September 28, 2021

I’M PICKY - I’ve worked in the tech industry for 15 years, and have also coached or owned multiple businesses. So far this is my favorite Shopify App to date. It’s easy to implement, easy to use, and the information you get from it is invaluable. I’ve been trying to increase conversion on my website - we have tons of visitors, but not high enough conversion. I instantly picked out 4-5 areas that weren’t ‘user friendly’ for our customers. Great job on the app you guys. I’ve started the monthly subscription, totally worth the money (Nobody asked me to write a review. I want to make that clear so you know can trust this review.)

Mack & Rex
United States
8 months using the app
November 27, 2021

This is a great recording app, the best I've tried so far. I left Lucky Orange because of bad support and Propel has been great.

Fishe and Lilly
United Kingdom
8 months using the app