Reviews (136)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly praise this app for its efficiency in streamlining shipping processes, highlighting its time-saving features like batch shipment processing and automatic label generation. The intuitive interface and support for multiple carriers, particularly from Japan, are noted advantages. Users also appreciate the responsive customer support and the ability to fulfill partial orders, making it a critical tool for international shipping. Many plan to use it indefinitely due to its operational benefits.
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I have used many shipping apps in the past - but Ship & Co is by far the best, with the most wonderful customer service. 10 stars from me!
素晴らしいアプリだと思っています。
とても便利です。
UPDATE (2025-10-03)
I am glad and thankful that they listened and fixed the issue ( we can no longer register multiple product types with the same HS code) and allowed us to continue using the product.
However, the performance issue with the product category keeps on changing when working on a large order invoice has not improved even a little bit. It is happening on all the computers that we are using. We have 32 GB RAM installed as well. This issue has been reported multiple times in the past.
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We've been using this app for years already and it was really helpful to speedup our fulfillment process. We are still having some performance issues but I found a workaround (yes just a workaround) so we were able to continue using it. I reported the performance issue before but I was just told that it is NOT happening on their side and did not investigate further. I was using this app because I can make sure that the shipping address is correct, I can use the product types I listed on Ship&Co instead of the product names we used in Shopify so it will be easier for the Japan Post staff to understand what are the contents of the box.
However, they made a recent change wherein we can no longer register multiple product types with the same HS code. When I reported it, I was just told that "hopefully, you'll find some common description that will work for your items". I discovered this issue when I tried to clean up my registered product types on Ship&Co because I got an error when I tried to save them and all my changes were gone.
I hope someone can understand the issue we reported because I am already losing hope in this product.
Thank you for leaving a review, and we are really sorry if we disappointed you in any way.
As for not being able to register multiple product types with the same HS code, we recently reverted the change after careful consideration. We hope this decision of ours makes things easy for you again.
Thank you for your continues support.
We were using the official UPS website to print the label for years without any problem with a laser printer. After I started to use this App I could not use the laser print to UPS label anymore, and the "best" response I had from the customer service was that I should get a thermal printer. With UPS you are able to use a laser printer, I should be able to keep working even with this app. I cant use it to print the UPS label, so only use this app to EMS.
it's really a shame since I pay and can only use half of the services
UPDATE: Year 2024
We were finally able to start printing the labels with the laser printer and using Chrome!
We are sorry you hadn't a positive experience.
Using Firefox, you'll not have this issue and you should be able to print your UPS label properly.
Update: we are happy to see that you now print UPS shipping label regularly with Ship&co
使い始めたばかりですがわかりやすいと思います。
非常に使いやすく便利です。
it's good but... their support is just email.
It would be nice if they could clearly put this on their website instead of having a new customer trawl through their website trying to find a solution.
If you have confidence that your email isn't going off into the nether to be ignored it makes you happy - turns out - they DO respond super quick- but I didn't enjoy feeling OMG here we go, no chat, no phone, just a contact form- I was delighted with the help I received btw and this app is a game changer
Thank you for taking the time to leave a review on the Shopify App Store.
We’re sorry to hear that we didn’t meet your expectations, especially in terms of support response time. Could you let us know when we were late to respond? We’d like to investigate the issue and ensure it doesn’t happen again.
Regarding the email you sent on September 19th at 11:53, we replied promptly at 12:03 and followed up again at 21:46 to confirm that the issue with your Shopify order sync had been resolved. If you didn’t receive our replies, could you check your spam folder? It’s possible they were mistakenly filtered.
As for phone support: We used to accept calls, but as a small team, we found ourselves spending hours on the phone, which affected our ability to respond to everyone efficiently. Our data shows that resolving issues via email is usually faster and more effective, especially when we need screenshots or to provide detailed instructions.
That said, we do offer the option to book an online demo or call for new customers. If you have any questions or would like to set up a demo, we’re more than happy to help.
Once again, thank you for your feedback, and we truly value your business.
いいです！
