Reviews (324)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its ability to automate and sync inventory and order fulfillment between Amazon MCF and Shopify, enhancing e-commerce operations by saving time and reducing errors. It supports multiple marketplaces and features real-time order tracking and inventory management. Merchants praise its robust performance and user-friendly design. Customer support, especially from staff members like Shivam, is noted for being prompt and effective, available via chat and Zoom.
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great app, great customer service!
Vraiment top et fonctionne sans soucis pour envoyer et synchroniser les commandes et stock avec Amazon FBA. Tout se fait automatiquement sans intervention de ma part, cette app' est top, je recommande !
So far, so good! Great way to streamline Shopify orders to my Amazon fulfillment!
Hello
Thank you for the feedback!
We're glad to know that you're finding the integration helpful in streamlining your Shopify orders to Amazon fulfillment. If you have any more questions or need further assistance, feel free to reach out.
We're here to help!
I have been using Amazon MCF by Webbee for the past 7 months to route orders between our Shopify store and Shipbob 3PL and Amazon FBA. Unfortunately, my experience with this app has been extremely disappointing. Every single day, I encountered issues such as tracking numbers not uploading for orders and orders failing to submit to Shipbob due to constant SKU mapping problems.
Despite alerting the CEO AJ and management member Soonam about these problems, they were never properly addressed. The app’s management is very poor. I was even told that my $95 monthly fee doesn't cover the cost of fixing all the bugs, which is an unacceptable excuse. If the app cannot be properly maintained for the current price, then the price should be increased to ensure better service.
These daily headaches have pushed me to seek alternatives, and I strongly advise others to avoid this app at all costs. It has been a frustrating and unproductive experience, and I do not recommend it to anyone.
Hello ,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please drop us a mail at help@webbeeglobal.com to determine how we can provide you with a solution.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
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Thank you for your valuable feedback , we have now improved our processes and capabilities many notch to handle use cases like yours.
AJ
Service client au top vraiment !
J'ai eu un certain Malik pour un appel Zoom, il m'a vraiment bien aidé!
Merci beaucoup pour vos commentaires positifs ! Nous sommes ravis d'apprendre que notre service client vous a satisfait. Malik est un membre précieux de notre équipe, et nous sommes heureux qu'il ait pu vous aider efficacement lors de votre appel Zoom. N'hésitez pas à nous contacter si vous avez besoin de plus d'assistance.
Very helpful customer service!
Hello
Thank you for the positive feedback!
I’m glad to hear that you found our customer service helpful. If there’s anything else you need or if you have any more questions, just let us know.
Super helpful and knowledgeable! Shivam knew exactly what was needed to ensure our WebBee app was working correctly and it only took 15 minutes. Thank you for the support!
Hello
Thank you so much for the kind words! It was a pleasure assisting you with your WebBee app.
I'm thrilled to hear that Shivam was able to quickly resolve your issue and ensure everything is working smoothly. If you ever need further assistance or have any questions in the future, don't hesitate to reach out.
We're here to help!
We have used this app for about two years now. We had a little issue with some of the settings and missmatch of skus, but Shivam was an excellent help to correct it all and make it load and sync properly. Overall, this app is fairly seamless. Occasionally, we have a rejected order, mostly due to stock in Amazon fulfillment running out before the next inbound shipment. We will continue to use this app, as it helps us use Amazon as a 3rd party logistics provider. I recommend it. You may need a specialist to help you set up all the settings and make sure your skus and UPCs etc. are all consistent. Webbee may offer a paid service for that. It is well worth it.
Hello
Thank you for sharing your experience with the app. It's great to hear that Shivam was able to assist you effectively in resolving the issues you encountered with the settings and SKU mismatches. It's also good to know that despite occasional rejected orders due to stock issues, the overall experience with the app has been fairly seamless for you.
Your recommendation to consider utilizing a specialist for setting up the settings and ensuring consistency with SKUs and UPCs is valuable advice for others who may be considering using the app. It's important to invest in such services to ensure smooth operations and maximize the benefits of utilizing Amazon as a third-party logistics provider.
We appreciate your recommendation and are glad to hear that you plan to continue using the app. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Webbee is a great app. Easy to set up and great support!
Hello
Thank you for your feedback!
We're delighted to hear that you find WebBee easy to set up and that our support has met your expectations. We appreciate your kind words and are here to assist you whenever you need it.
Their tech support is really good. I spoke with Manish today via their very convenient chat feature followed by a zoom call to finish updating something that should have been done by one of our team mates but wasn't done before leaving for vacation... Manish even helped me with a Shopify issue that had nothing to do with WebBee while we were on the call which was very helpful to this mostly non user that's trying to fill in over the holidays.
With WebBee orders are sent to Amazon flawlessly, fulfilled and then Shopify is automatically updated with tracking information. WebBee makes our fulfillment automated and seamless - I couldn't be happier!
Hello
It's fantastic to hear about your positive experience with our tech support, particularly with Manish! We're glad that our chat feature and Zoom call option have been convenient for you, and that Manish was able to assist you efficiently, even going above and beyond to help with a Shopify issue unrelated to WebBee. Providing comprehensive support is something we strive for, and we're delighted that Manish could assist you effectively.
We're thrilled that WebBee has streamlined your fulfillment process, making it automated and seamless. Sending orders to Amazon flawlessly and updating Shopify automatically with tracking information is exactly what we aim for in providing a smooth experience for our users. Thank you for sharing your positive feedback, and if you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to support you!