Reviews (331)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its ability to automate and streamline e-commerce operations between Amazon MCF and Shopify. They praise its real-time inventory syncing, order tracking, and user-friendly interface that supports product bundling. The app is noted for exceptional customer support, including 24/7 availability and quick resolution via Zoom calls. It is also appreciated for its reliability and competitive pricing.
Refine
-
By rating
Fast and helpful customer services! this is always to key for small businesses! thank you!
We are thrilled to hear that you found our customer services fast and helpful! Your kind words mean a lot to us, and we greatly appreciate your feedback.
At WebBee Global, we understand the importance of efficient support, especially for small businesses like yours. We are dedicated to providing excellent service to all our customers, and we're glad to know that our efforts have made a positive impact on your experience.
Thank you once again for choosing us and taking the time to share your feedback. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Wow, so impressed with the customer support. Shivam spent a lot of time with me on Zoom setting everything up and even fixed things on my store that were not his responsibility. Thank you very much!
Hello
That's wonderful to hear!
Our Customer success team's dedication to providing excellent customer support shines through. I'm glad we went above and beyond to ensure everything was set up correctly and even helped with additional tasks. We strive to provide exceptional service to our customers, and it's rewarding to know that we've met your expectations.
If you ever need assistance in the future, please don't hesitate to reach out.
We're here to help anytime!
The support associate was very knowledgeable, experienced and polite.
He was very fast in fixing the problem while explaining what he is doing and what should be the result.
It's a very high support level. I wish Amazon's support team would reach 80% of this service
Hello
Thank you so much for your generous feedback regarding our support associate! We are thrilled to hear that you had a positive experience and that our associate was able to assist you effectively.
We take pride in having a knowledgeable, experienced, and polite support team that is dedicated to providing excellent service to our customers. It's wonderful to hear that our associate not only resolved your issue promptly but also took the time to explain the process and expected outcomes clearly.
Support was really helpful in right away getting everything set up and working. Really great app.
Hello
I'm glad to hear that you had a positive experience with the support team and that they were able to help you quickly set up everything and get it working smoothly. It sounds like you're finding the app to be really great for your needs!
If you have any more feedback or need further assistance with anything related to the app or any other aspect of your business, please feel free to let me know.
Shivam from the support team was amazing in helping me sync my Amazon Seller Central account to Shopify. The issue only 5 minutes to resolve and he was happy to jump on a call quick call to guide me through the steps. Great support team!
Hello
Thank you so much for your kind words! We're thrilled to hear that Shivam was able to assist you so efficiently and that your issue was resolved quickly.
Our support team is dedicated to providing the best service possible, and it's wonderful to hear that their efforts are making a positive impact.
If you have any more questions or need further assistance, please don't hesitate to reach out.
Thanks again for sharing your experience!
I have been using Amazon MCF by Webbee for the past 7 months to route orders between our Shopify store and Shipbob 3PL and Amazon FBA. Unfortunately, my experience with this app has been extremely disappointing. Every single day, I encountered issues such as tracking numbers not uploading for orders and orders failing to submit to Shipbob due to constant SKU mapping problems.
Despite alerting the CEO AJ and management member Soonam about these problems, they were never properly addressed. The app’s management is very poor. I was even told that my $95 monthly fee doesn't cover the cost of fixing all the bugs, which is an unacceptable excuse. If the app cannot be properly maintained for the current price, then the price should be increased to ensure better service.
These daily headaches have pushed me to seek alternatives, and I strongly advise others to avoid this app at all costs. It has been a frustrating and unproductive experience, and I do not recommend it to anyone.
Hello ,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please drop us a mail at help@webbeeglobal.com to determine how we can provide you with a solution.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
--
Edit
--
Thank you for your valuable feedback , we have now improved our processes and capabilities many notch to handle use cases like yours.
AJ
The team behind Amazon MCF by WebBee is very responsive and can get you up and running in no time. Would recommend.
Hello
Thank you so much for your kind words! We're thrilled to hear that the Amazon MCF by the WebBee team exceeded your expectations. Your recommendation means a lot to us, and we're glad we could help you get up and running smoothly. If you ever need further assistance, we're always here to support you!
Solid tech help when needed. The app is very user-friendly and works great! The integration was easy, and their help chat was fast, helping with additional integration steps for Amazon FBA shipping.
Hello
We are thrilled to hear about your positive experience with our app and support team!
Providing solid technical help and ensuring a user-friendly experience are core principles for us, and we are glad to know that you found the integration process smooth and the app helpful for your needs. Our team is always here to assist with any additional integration steps or questions you may have, and we are committed to ensuring your success with our platform.
Thank you for choosing our app, and please feel free to reach out if you need further assistance or have any feedback to share.
love this app makes selling on bot shopify and amazon super easy.
Hello
We are delighted to hear that you love our app!
Making selling on platforms like Shopify and Amazon easier for our users is one of our primary goals, and your positive feedback reinforces our efforts. If there are any specific features or improvements you would like to see in the future, please let us know. We appreciate your support and look forward to continuing to provide you with excellent service.
Thank you for choosing our app!
Great app, excellent support team who jump on a call and help set everything up and check all integrations are working! Would recommend
Hello
Thank you so much for your kind words and recommendation!
We are thrilled to hear that you had a positive experience with our app and support team. Ensuring that our users have a seamless experience with setting up integrations and resolving any issues promptly is a top priority for us. Your feedback motivates us to continue providing excellent service and support.
If you ever need further assistance or have suggestions for improvement, please don't hesitate to reach out.
We appreciate your support and look forward to serving you in the future!