ShipHero Fulfillment , 171 reviews

Bela was the best help for our inquiry! Fast, effective reply and solved issue. Thumbs up and recommend.

very nice app and excellent support - pricing for fulfillment is competitive and they keep communication lines very open. I have had a few glitches with the interface and support worked diligently to resolve them.

Give Bela a raise. I use shiphero fulfillment every day and she is the go-to person every time I run into issues. She knows what she is doing and is pleasant, and more than efficient with her work. Huge thank you to Bela for the daily help!

Hands down the best fulfillment software and one of the best customer service experiences I've ever had! Before, I was looking at competing fulfillment services, such as ShipBob. Those services tended to have software fees around $500, warehouse fees, setup fees, and all sorts of fees! ShipHero had none of those except a warehouse storage fee and the shipping fee! So happy to have saved so much money, especially as a startup! That was only the beginning. I've been working with Silvana during this whole process and she provided amazing customer service! I typically expect email replies within about a 24 hour time frame, but I can tell she always gets back to me as soon as she can, within at least a few hours, and thoroughly too! She addresses all of my questions and problems! For instance, my supplier sent a bunch of defective products. I asked Silvana to ask the warehouse team to look at the other units of the same products and see if they were also defective. They not only looked at the other products, but went above and beyond! They took pictures of the defective products for me (so that I can talk to my supplier) and found additional non-sellable defects! This really helped to save my business's reputation. I am so happy with ShipHero so far and wanted to give a big thanks to Silvana and the ShipHero team for their amazing service so far! You are so appreciated, thanks so much again! :)

Excellent! Highly recommended with great price and customer service! The staff were helpful and respond quick.

Absolutely amazing service and hands off from the beginning to the orders are been shipped. This is the future of e-commerce logistics.

Our business is a new customer of ShipHero. The onboarding rep assigned to us, Marina, was incredibly helpful getting our account setup and running smoothly. Whenever we had an issue she made time to jump on a zoom call to help walk us through the process. Very pleased with the service thus far.

Very easy to navigate and user-friendly dashboard. My onboarding specialist, Bela, has been incredible throughout the process of integrating with my Shopify store. The whole process has felt so seamless!

Bela and the team were super helpful with listing and integrating our account into the Shiphero page. The onboarding and support afterwards have also been very impressive. The deliveries have been seamless and there are truly no hidden charges. Highly recommend!

Incredible onboarding experience. We got personalized, hands-on support all the way through. Thanks for making it so seamless. Very excited about this partnership.