Overall rating Based on 89 reviews
Lately, we had a lot of issues with their app. They tend to push updates that are not fully baked and this creates a lot of problems for us. Also, their service for serious issues got worse. Their new assistants are very nice, but not very knowledgeable of technical issues and it's easier to get an appointment with the Pope than getting one of their "engineers" to look at the issues. Finally, their updated iPad app is actually more difficult to use and provides less information to pickers. I guess they got bigger and a certain arrogance, typical for cool tech people, starts to set it.
We switched over to Shiphero from Shipstation in March of '17 and we couldn't be happier. We switched over initially because we needed our pickers to have the ability to scan products - we had lots of issues with shipping the right item wrong size previously. After the adjustment period when people are learning the software and forcing it to do things it is attempting to stop, everything runs smoothly. It integrates seamlessly with Shopify which has been fantastic, one thing we wished there was Quickbooks integration but we've found a decent piece of software called Softcookies to handle this. The Shiphero staff has been quite professional and expedient when answering questions or fixing any problems we've come across and have made the transition and continued use of Shiphero to be nothing short of wonderful!
If your store does over $10million a year in revenue, talk to ShipHero. They are the kings.
A few things I love about ShipHero
It's an all-in solution including inventory management, cross-channel syncing, returns management, order management and shipping including built in barcoding and integrations with the shipping carriers.
Scale. ShipHero can handle those sale days when you do 10,000 orders in a day with no sweat. If you go through the list of the 25 largest Shopify stores, several use ShipHero. If you're big, no one can compete with ShipHero.
Reliability. The system works and you don't have to deal with things not working or going slow all the time.
It's powerful. Automation rules, multi warehouse support including routing between multiple of your own facilities and outside 3PLs (those 3PLs have to be using ShipHero, and a ton are). The ability to set permissions for different users. Auditing so you know who did what when. And I'm sure I'm missing a bunch of other points.
The integration with Shopify is awesome, syncing details on returns, refunds, products and order.
And maybe best of all, the team knows their stuff and will get you onboarded and set up.
We are very happy with shiphero! We did tons of research on all the inventory apps available which led to shiphero and sku labs. We installed both apps and did a series of tests finding that shiphero had a lot more features for inventory management and shipping. Shiphero is great to get started with inventory management with plenty of room for growth. Their mobile app is great also for sending shipments in just a few clicks.
Here are a few things that we really like about the app: 1) We store pdf's within the sku's for technical drawings (would love it if we could upload other files, currently just have the ability for images and pdf's) 2) We have nested kits so we know every individual part that makes up our products. Also allows for effortless inventory tracking. 3) We have an automation rule set to use a customers shipping account when they place an order and our shipping account for regular customers. We also have automation rules set to prioritize shipments. 4) We set up vendors for different departments of our business to send purchase orders when we need to manufacture more of our products. 5) Any questions or help we need they are very quick to respond with knowledgeable people on the other end. 6) All outgoing orders are quickly barcode scanned for accuracy with visibility showing that the packer did his job correctly.
I highly recommend this app. Their product and service is so great that I had to take the time to give them a great review for all their hard work!
I would give ShipHero 6 stars if I could!
Easy to use software right out of the box. Same look and feel as Shopify, so there's limited training needed.
It fits the needs of our large 8-figure turnover company with 50+ employees, covering everything from Wholesale, Goods In, Barcode Readers, Different User Access Levels, iPad App for even easier access and use, easy plug-n-play with Shopify, and the best help and support you could wish for. Fast, prompt and genuinely helpful.
We looked at all of the other solutions, and ShipHero was by far the best value for money. They're difficult to beat.
DW, CMO, WigOutlet.com
ShipHero is the answer to all your inefficiencies in your warehouse!
Are you looking for a complete, "out of the box", Warehouse Management System (WMS) to improve your business?
Do you want to enable LIVE inventory quantities that are pushed to your sales platform, organize your warehouse inventory with product locations, improve picking/shipping speed and accuracy, lower shipping costs, have the ability to cycle count inventory on a regular basis without closing your store, create purchase orders and receive inventory with the click of a button, and continuously track warehouse performance and metrics in real time?? ShipHero can do all this and MORE!
Our business was growing at such a rate that we could barely keep up with the volume of orders each day. We were in need of a system that was much more efficient and accurate compared to the current system we were using, which was basically "Stone Age" technology. We needed a system that controlled our inventory across our various sales channels, IN REAL TIME, to prevent running out of stock, causing customer back orders. We wanted a system to seamlessly purchase products from our manufacturers, receive them into our warehouse inventory, and make them available for sale on our channels. Picking and shipping orders with paper invoices, one at a time, was just not efficient any more. Trying to determine the cheapest and fastest shipping carrier ourselves was slowing our throughput with shipping. We were tired of manually taking metrics and entering them in an excel sheet to create reports on our progress within the warehouse. The list when on, and on, and on...
Once we found ShipHero, it was game on! It seemed as though every thing we needed to improve upon to grow our business, ShipHero had an answer for. The ShipHero Support staff was instrumental in assisting in the implantation of their system. They stayed in constant communication every time we had questions about how to use or implement the system until we had a solution. With a very useful support web page, YouTube videos, LIVE webchat, and the rest of their solutions support team, setting up ShipHero was not that hard at all.
In a little over 6 weeks, our warehouse went from the stone age to the 21st century and we couldn't be happier! The warehouse used to be a focal point of our attention, now that we have ShipHero in place, we can focus our entire attention on continuing to grow our business!
ShipHero's functional features are exactly what all Ecommerce stores/shops need to run a organize and successful business. Once you are familiar with the platform and have all the functionalities tailored to your company's needs, the work flow becomes more fluid.
However, we hope to see a stronger on-boarding demo, maybe more youtube tutorial videos in the future. Setting up Shiphero is a process. It is discouraging to seek assistance and be sent a link to an article to resolve the issue. I think we can all agree that nowadays businesses run on immediate answers and solutions, this is the reality of the industry we all work in. Whether it is demanded by business customers or buying customers.
ShipHero support team has been AMAZING through the process. Not to discredit anyone on the team, but I would like to acknowledge AMANDA & MARTIN for providing great customer support. It takes TREMENDOUS PATIENCE to deal with 1000's of customers with countless questions & concerns on a day to day basis. These two have been exceptional and HOPE THEY BOTH GET RAISES! (hope that helps =) haha )
Looking forward to seeing ShipHero's IMPROVED & NEW FEATURES in the near future. We look forward to our longterm partnership with ShipHero.
Pure For Men
Amazing platform! Our fulfillment process has really been simplified.
Their team recently held our hand through an otherwise tough migration and it couldn't have been any smoother.
If you want a full system for running your e-commerce business, you found it.
ShipHero does a lot. If you have odd requirements, give the ShipHero team a call, they'll explain how to accomplish what you need.
We do custom embroidery in bulk for schools.
We do subscription boxes.
We sell on Amazon, Walmart, eBay.
We do FBA.
We ship from multiple-warehouses.
We can sell over 1,000 units in 24 hours during our sales.
We receive orders by the 40' container with about 10,000 units coming in at a time across multiple sizes and colors which are received by several people simultaneously.
ShipHero handles all these things extremely well.
Thank you for very good customer service!
The service and software they deliver are very good and the best we have seen in the market so far. Unfortunately, were not ready to switch to their system at this time but we will definitely be back as customers at a later date. Highly recommended to anyone who wants control over their shipments and inventory.
Once again thank you for brilliant follow-up and customer service!