Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient inventory management, shipping, and order fulfillment. It integrates well with Shopify and Amazon, offering accurate multi-channel inventory tracking. Merchants appreciate the barcode scanning feature, automation rules, multi-warehouse support, and user permissions. The customer service is praised for its responsiveness and thorough onboarding. The app can handle high order volumes and scales with business growth, with reporting functions aiding in inventory forecasting and warehouse performance. Minor issues with software updates have been reported but are quickly resolved. Some merchants desire additional features like Android support, advanced reporting analytics, and improved multi-package shipping capabilities.

September 1, 2017

Nicholas, Aaron, Martin, Adam, Anthony and many others from the support team: Thank you. Integrating a system like Shiphero requires a lot of support and patience, and those guys are effortless on explaining every question and solving every problem. We exchanged over 100 e-mails in 30 days of trial and I'm confident that Shiphero is going to be a partner for my business for many years to come.

The Keratin Store
United States
About 2 years using the app
November 7, 2015

We own our own store in addition to owning a 3PL that ships for other e-retailers. Moving to ShipHero has been one of the easiest and most pleasant experiences we've had in our years of existence.

Previously we had to manage inventory with one app and then ship with another. This meant we had to develop a lot of processes for returns, shipping, and inventory that jumped from platform to platform. Now we're able to handle it all in one place which as created so many efficiencies for our team.

Above all, their team is incredibly responsive to any issues that come up and they're very accommodating to features and requests that we've had. I really can't recommend them enough.

Texashumor
United States
Almost 2 years using the app
May 23, 2015

Ship Hero is one the few best apps out there. Providing the tools needed for a warehouse, actually multiple warehouse.

Their support is just outstanding.

Thanks Team Ship Hero.

Bikes + Life
United States
Almost 2 years using the app
Edited August 12, 2017

We've been using ShipHero for over 6 months and have had a few issues, but their customer service and tech support has always been very responsive and worked us thru any issues. We also like the fact that it updates inventory almost immediately between Shopify and then to our other channels. The iPad app is very useful for doing cycle counts, pick and pack online orders and managing inventory overall. We would highly recommend them to anyone looking for a comprehensive inventory management system for their multi-channel business.

The Cooks Marketplace
United States
Almost 2 years using the app
May 1, 2018

Amazing platform! Our fulfillment process has really been simplified.

Their team recently held our hand through an otherwise tough migration and it couldn't have been any smoother.

Thanks ShipHero!

Pure For Men
United States
Almost 2 years using the app
May 26, 2016

We are so thankful we found ShipHero! Its streamlined our entire system, making our staff more productive, shipments much quicker and all around an easier process for everyone! Would highly recommend! Amazing customer service! Russell, Aaron and the staff are on top of answering any questions and we have really appreciated all of their help!

Apricotlanepeoria
United States
Almost 2 years using the app
July 15, 2017

Love it! warehouse management at its best. guys over at SH help us all the time. incredible service and app!

Mika Yoga Wear
United States
Almost 2 years using the app
Edited March 11, 2016

We previously used ShipHero with Magento EE, but recently moved to Shopify Plus. We are now managing several Shopify Plus stores with ShipHero and it works like a dream.

Some of the best things about ShipHero are:

- iPad based, no more paper everywhere.
- Full control with bin locations and overstock.
- Fast and accurate picking process. We use carts where we pick into several totes for each picking session, and barcodes are used to verify.
- Fast packing process with another round of verification by scanning barcodes or confirming manually.
- Returns.
- Cycle counting.
- Statistics that greatly help when creating purchase orders. You can set re-order levels and amounts, saving you an incredible amount of time. ShipHero tells you how much you sold in the last 7/30/60/90/180/365 days.
- Lots of useful reports that seems to get better all the time.
- Amazing support!

If you ship anything above 50 orders per day and/or have lots of SKUs with the need for bin and overstock bin locations, the monthly cost is definitely worth it! Using this vs the standard Shopify shipping workflow is like day and night. We had another WMS before ShipHero aimed at larger retailers, so we have tried others, but we are getting faster and more efficient packing and picking with ShipHero.

Conclusion: Highly recommended!

Barbershop Norge
Norway
Almost 2 years using the app
Edited December 30, 2020

My team and I had a seamless transition to Shiphero. I have been able to speed up all my processes to better scale my stores in our new warehouse. Friendly support team really cares about your success. Only complain is that I didn't use it sooner!

Alien Outfitters
United States
Almost 2 years using the app
February 23, 2017

Its always been a great support and awesome platform since the time we started using ShipHero. Trust me i have been working on every inventory management tool, and i had a great deal of issues with sync of channels to the platform, with almost every tool. I have been using ShipHero from last 3 years for now, sync is quick, it just takes seconds to sync with shopify orders or inventory. And it works great with Amazon and eBay too. There are other platforms too like Magento, Woo commerce and Big Commerce, it works great with them too. Interface is really easy, informative, robust and works with iOS devices, that's really great.Reporting tools are also very handy.
Coming to support part, support team is really helpful, they understands the problem and fixes it promptly. Never faced a issue with regards to support.

All over its a Hero product of all. Great product.

Corsetdeal Us
United States
Almost 2 years using the app